Customer Ratings & Reviews

Hello Valued Customer,

Thank you for taking the time to leave us your review. We sincerely apologize for the issues you are experiencing with the audio of your Inspiron 7000 2-in-1. Below I have provided the steps to run the Microsoft Sound Troubleshooter. I have also included the full article link that has more options if they are needed. We also suggest making sure the audio drivers are up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer below so you can check for and do any applicable updates.

How to run the Windows Sound Troubleshooter in Microsoft Windows 10
1. Click Start, and then select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Playing Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.

How to troubleshoot audio issues or sound playback issues: https://dell.to/2MuJfPT

Drivers and Downloads page: https://dell.to/3KfywSx

After utilizing the troubleshooting options provided, if the problems persist, please reach out to our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Wendy@Dell

Dear ChuckSan,

We want to thank you for your valued feedback. We sincerely apologize for your experience. This is certainly not what we like to hear from our loyal customers. We hope you are enjoying your new Inspiron 7706 2 in1 and it is working to your satisfaction and ours.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Toddb,

Thank you very much for your valuable feedback. We are sorry to hear that you have come across troubles with your initial Dell Inspiron 7706 2-in-1 computer because it was not booting up and you had to replace it.
We are happy to know you received a replacement that should make things better for you and ensure the quality Dell always intends to deliver.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello,

Thank you for your review. We are sorry to hear your Inspiron crashed and apologize for any frustrations it may have caused. Considering the nature of your experience, there are steps below that can be used to improve performance overall if needed in the future.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. We'd also suggest checking to make sure that your software and drivers are up to date - https://dell.to/3eXz812.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss. If you have any other questions, feel free to visit the support page for your Inspiron.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for taking a moment to share your feedback and response. We're sorry about the trouble you have encountered with your system crashing and greatly appreciate your feedback on some of the functions. To make sure we can help, there are steps below that can be used to improve performance overall.

Here are the recommended steps for troubleshooting crashing:
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

We recommend following the steps above to resolve your crashing issue. If you have any additional questions, or concerns, we invite you to get in contact the Support Team at your earliest convenience at 1-800-264-9896.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear JimS,

We would like to thank you for your review. We apologize for the issues you have come across with your Dell Inspiron 7706 laptop because sometimes it doesn’t power on.
I have provided a link to help resolve the booting issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.

Resolve Boot Up Issues: https://dell.to/3sdfce6

Drivers and Downloads page: https://dell.to/3KzBq3z

After utilizing the troubleshooting options provided, if the problem is not resolved, please contact our support team here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hi Johnny,

Thank you very much for your valuable feedback. We are sorry to hear about the troubles you have come across with your Dell Inspiron 7706 2-in-1 laptop because it is not powering on.

I have provided a link that should help to resolve this issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.

Resolve Boot Up Issues: https://dell.to/3sdfce6

Drivers and Downloads page: https://dell.to/3KzBq3z

If the issue with your Inspiron laptop is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi Ak47,

We appreciate you taking the time to leave us your review. We sincerely apologize for the performance problems you have experienced with your Inspiron 7706 2 in 1. I have provided steps to using the Windows Performance Troubleshooter which should help resolve the performance issue. I have also provided a link to the full article that has more options if needed.

Windows performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.

After utilizing the troubleshooting options provided above, if the problem is not resolved, please feel free to contact our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Dear PaapiPanther,

We want to thank you for taking the time to leave us your review. We apologize for the problems you have had with your Inspiron 7706 2 in 1. I have provided a link to help troubleshoot and resolve BitLocker issues.

How to troubleshoot and resolve BitLocker issues: https://dell.to/2Qt2qvd

After utilizing the troubleshooting options provided, if the issue is not resolved, please reach out to our support team here: https://bit.ly/DellSupportTeam.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hi Turk,

We appreciate you taking the time to leave us your review. We are sorry to hear that you came across some trouble with your Inspiron 7706 2-in-1 laptop because the touchscreen has stopped working and you are not too happy with its keyboard because the keyboard keys are hard to see.

Below I have provided steps that should help with your non-working touchscreen. I have also included a link to the full article if a more detailed description of these steps is needed.

1. Confirm the computer or monitor has a touch screen
2. Restart the computer
3. Clean the display or LCD screen
4. Enable the touch screen in Device Manager
5. Calibrate the touch screen in Windows
6. Download and install Microsoft Windows updates
7. Run the touch screen diagnostic test using Dell SupportAssist
8. Adjust power management settings of the touch screen
9. Update the BIOS, video card (GPU), monitor driver, and touch screen firmware
10. Perform a Windows System Restore
11. Restore the computer to factory defaults

How to Troubleshoot Touch Screen or Touch Panel Issues: https://dell.to/3GFRlv8

To help to see keyboard letters better, we suggest disabling the backlit keyboard when you are in lit areas. Below I have provided the steps to disable the backlighting and the full article link.

Backlit keyboard options in BIOS
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.

How to turn off or on and troubleshoot the backlit keyboard: https://dell.to/3tHbZ8X

If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello,

Thank you for your review. We are extremely sorry to learn that the speakers of your new Inspiron were broken and apologize for the performance issues you have encountered. To make sure we can help in the future, this link can also help when identifying any audio issues: http://bit.ly/3gnBhT3.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

If you come across any other questions, issues, or concerns, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi Frank,

Thank you very much for your valued feedback. We are sorry to hear that you are not too happy with your Dell Inspiron 7706 2-in-1 laptop because you have experienced a blue screen. We understand how frustrating this can be. Below I have provided steps to help troubleshoot and resolve this issue and the full article link.

1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date. I have provided a link to the Drivers and Downloads Page here: https://dell.to/3KzBq3z

You can read the full article here - http://dell.to/2u98Cct

For additional support, please call the Dell Support Team at 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear GregB,
Thank you for taking the time to leave a review of your Inspiron 7000 2-in-1 touchscreen laptop. We are sorry to hear that your hard drive failed after a short time. That is not the type of feedback we like to hear from our customers. We recommend reaching out to a member of our support team with the toll-free number provided below so that we can help you resolve your issue.
Sincerely,
Summer@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Joyz,

Thank you for your review. We are sorry to hear that you are experiencing difficulties with your Inspiron. We totally get your frustrations dealing with a non-working laptop. To make sure we can help in the future there are steps below that can be used to to diagnose and troubleshoot your concern.

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
8. You can read the full article here - http://dell.to/2uj1Sby.

If the issues continue, please also feel free to reach out to Dell Support directly using the information below via Chat or Call.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello nannyros,

We are sorry to hear that your Inspiron is not quite meeting expectations. We suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. This will not only download and install the latest firmware for a smoother experience but also diagnose your system for any errors.

If your issue persists, you are more than welcome to contact Dell Support for further assistance. They are available over the phone, through online chat, or via email for your convenience.

Best Regards,
Anthony P.

1-800-624-9896

Hello,

Thank you for your review. We apologize for your issues with your internet connection, and would love to help right away! Below are steps that can help with your Wi-Fi connection issue.

1. Ensure the computer has the most current BIOS update, for more information refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
2. When troubleshooting a Notebook, move it within 3-9 feet (1-3 meters) of the wireless router.
3. When troubleshooting a Notebook, make sure the wireless switch is on.
- For more information refer to the Dell Knowledge base article, How to Turn the Wireless Antenna On and Off on a Dell Computer.
4. Turn off and then turn on all the devices on the network to reset and synchronize them, for more information refer to the Turn Off and Then Turn on All the Devices on the Network section.
5. Make sure the latest driver is installed, for more information refer to Dell Knowledge Base article, How to Use the Drivers and Downloads Website.
-Note: The driver is located in the Network section. You may need to transfer the driver by memory key from another computer or use a network cable connected to the computer needing the driver.
6. When troubleshooting a Notebook, make sure the correct network name (SSID) and key (if any) were used to create a profile.
7. When troubleshooting a Notebook, configure the wireless adapter settings for optimal performance, for more information refer to the Configure the Wireless Adapter Settings for Optimal Performance section.

This link can be used to assist further with your network connection issue: http://dell.to/38daC9i. If the issue persists, use the information below to contact Dell Support.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your review. We're sorry for the issues you have come across with uninstalling the Alexa app. Below are steps you can use to uninstall the app from your laptop.

1. Select Start and look for the app or program in the list shown.
2. ress and hold (or right-click) on the app, then select Uninstall.

If you still run into trouble, you can use this link for further options on how to uninstall apps: http://bit.ly/2ZPtcz5.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.