Customer Ratings & Reviews

OinkBark,

Thanks for your review and we're sorry that your computer's battery is not working as well as you hoped it would. Here are some tips to help your battery last longer:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

If you are still having issues with your computer not turning on after it's in sleep mode we'd recommend that you uncheck the box in Power Manager that allows your computer to shut down in sleep mode in order to save energy.

If you are having Blue Screen Errors with your crashes you can diagnose them with these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/3pxR9Xi.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Hello Sbstephanie,

Thank you for your review. We are sorry about the Wi-Fi and port USB issues you have encountered with your laptop. We really do appreciate your feedback and will use it to help improve our current and future products. We have provided below some steps to help diagnose the issue:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

With the latest firmware installed, you should expect the most stable up-to-date experience. If the issue persists, this article https://dell.to/32wo0Ss contains further details that can help with your issue.

Best Regards,
Wendy C.

Hi Valued Customer,

We appreciate you taking the time to leave us your review. We are sorry to hear that you are not too happy with your Inspiron 7000 because of the color of the characters on the keyboard keys. We will share your review with our quality team so future improvements can be made.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Vnix,

Thank you for your review. We are sorry to learn that your Inspiron is not quite meeting your expectations. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Michaela,

Thank you for taking the time to share your thorough review on your laptop. We are extremely sorry to hear that your Inspiron has been freezing and we understand how upsetting this can be. We will forward these issues you stated to our product team to improve ourselves for the future. We recommend you open and run the SupportAssist application. It is a set of tools that will clean junk files, install system updates and drivers, diagnose hardware and software, and optimize your system performance and network all with the press of a button. This will ensure you have the best experience your system offers to date.

Here are the recommended steps for your freezing issues:
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

We recommend following the steps above to resolve your freezing issue. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for taking the time to share your review. We apologize for the issues you have come across with the HDMI input. We really do appreciate your feedback. Provided the issue is hardware-related, it may be repaired/replaced if covered under its limited warranty. We strongly encourage you to visit the Dell Limited Hardware Warranty page to explore coverage options: https://dell.to/39iwZuX.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Best regards,
Wendy C.

Hello,

Thank you for your review. We apologize for your issues with connecting your laptop to other devices, and would love to help right away! Below are steps that can help with your connection issue.

Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - http://dell.to/2sLtwRh.

If the issue persists, use the information below to contact Dell Support.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your review. We apologize for your experience and have provided steps below that can assist with overheating issues.

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
7. You can read the full article here - http://dell.to/2uJ8AdG.

Lastly when it comes to crashes, here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear Xanthus,

We appreciate you taking the time to leave us your review and input. We sincerely apologize for the sleep mode issues you are having with your Inspiron 7706 2 in 1. Below I have provided the steps to run The Windows Power Troubleshooter to help resolve this issue. I have also provided the full article link, which has more options if they are needed.

Run Windows Power Troubleshooter
1. Open the Power Troubleshooter
*Click on the Windows Start Button and type Troubleshoot, select the troubleshoot icon that appears to open the troubleshooter
2. Scroll down through the options and select power
3. Click on the Run the troubleshooter button
4. Follow the on-screen prompts and see if it resolves the issue

Troubleshooting sleep and hibernation issues: https://dell.to/2Pvpzwp

After utilizing the troubleshooting options provided, if the issue persists, please contact our support team here: https://bit.ly/DellSupportTeam.

Sincerely,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Valued Customer,

Thank you very much for your valued feedback. We are sorry to hear that you are not 100% satisfied with your Dell Inspiron 17” laptop because of the incorrect sizing description.
The 17-inch models of laptops feature displays that measure (about) 17 inches on the diagonal (meaning corner to corner).

The measurements for your Inspiron 17 laptop are:

• Height: 0.60" - 0.76" (15.26 mm - 19.30 mm)
• Width: 14.95" (379.80 mm)
• Depth: 10.49" (266.40 mm)

Please see the link to the product page for a more detailed description and specifications for your laptop:

Product Page: https://dell.to/3szVa0Y

If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

disappointedtwice,

Thanks for your review and we're sorry to hear about the WiFi issues that you've been having. We'd recommend the following steps to help with your WiFi connectivity:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896