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Customer reviews

Rating 4 out of 5 stars with 5 reviews

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80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Rated 4 out of 5 stars

    Upgradable and Powerful PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned a Dell Inspiron Tower PC and I like the fact that front USB ports are located below the CD/DVD drawer so as to not have cords hanging over an open CD drawer. I also like that the PC is powerful, can easily multitask and is upgradeable if necessary. I may have more power than I’ll need but it’s better to have more power and not need it that to need it and not have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a device that support three monitors and speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Value Gaming PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - Solid build quality (fresh looking case) - Dell warranty/support - Processor/GPU speed & power more than sufficient for advanced usage (i.e. video editing/converting, gaming @1080p, day-to-day stuff) - 1TB hdd is good quality (seagate baracuda) - HDD upgradability (1xM.2 slot, 1x2.5" slot, 2x3.5" slots) - Lots of I/O, even USB-C Cons - Hard drive is slow for main (OS) *consider SSD upgrade if I were you - CPU & GPU runs a little on the warm side Other notes - (1) some strange reason my LAN port was disabled from the factory (2) the GPU seemed under powered, had to up the wattage to get everything running smoothly (crashes) (3) Wifi card is on the slow side

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game on with bad boy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She is still kicking butt and taking names in the E world of gaming. We have upgraded the RAM at about two 1/2 years after buying it but only because we play more hardcore games now. Great gaming desktop with minimal issues over the last few years.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overheats, locks up, shabby build

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a longtime Dell user. I've had a Dell Desktop in my home office since the early 1990s. I purchased this model to replace my previous XPS desktop. What a mistake. This desktop overheats frequently. Under basic, web-browsing usage, the fan will spin up loudly and never stop running until the PC is powered down completely. Even if you close all apps the fan never stops running. Worst of all, the PC freezes every so often. Can't use keyboard or mouse. All you can do is force a power down. The model I own was purchased April 2018 and I'm writing this review in September. The fan problems have been persistent from the start, so it's not a matter of a Windows PC's slow march to death. This is just a lemon product and not recommended.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Robbo,

      Thanks for your review and we're sorry to hear about the troubles that you've been facing. If you'd like some tips on keeping your laptop cooler you can try these:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      If the fan is making too much noise for you we'd recommend updating the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Lastly, if you are still experiencing freezes on your system please follow these steps:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      Best,
      Bryan
      1-800-624-9896 Dell

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