Customer Ratings & Reviews
- Model:
- E7470-32391
- SKU:
- 6397296
to a friend
Customers are saying
Customers are enthusiastic about the Latitude 14" Refurbished Laptop's features, but some have reported issues with the touchscreen functionality. Several customers received laptops where the touchscreen did not work as expected. This was a significant problem for multiple buyers. The description of the product should be reviewed for accuracy regarding touchscreen capabilities.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Touchscreen
40mins battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchscreen not working. Can’t eve hold a full charge pass 40mins. The laptop is light and fast.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Tommy,
Thanks for your feedback on your laptop. We're sorry to hear that the touchscreen is not working the way that it should. We'd recommend re-calibrating your touchscreen with these steps:
1. Restart the Computer and the Monitor
2. Go to Control Panel and select Tablet PC Settings.
3. Under Display tab, select Calibrate.
4. Choose Pen or Touch input.
5. Perform the point calibration that appears on the screen to correct the linearity problems.
6. Save the calibrated data.
You can read the full article here - http://dell.to/2uLztub.
If you'd like to try to extend your computer's battery life you can try these tips:
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Touchscreen
Don’t like it and now I’m broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description says touchscreen but the touchscreen doesn’t work. I even looked at the computer’s settings and there isn’t a single thing about the computer being a touchscreen. You guys basically lied and jacked the price.
No, I would not recommend this to a friend Refurbished Latitude E7470
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy purchase through BB, arrived on time and intact (very well packaged) and easy set up. Just plug it in, turn it on and follow the prompts.
I would recommend this to a friend- Cons mentioned:Touchscreen
Terrible purchase and poorly refurbished
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have received 2 of these computers thus far and neither touchscreen worked. I spent 4 hrs today with tech support to get the answer I need to ship back for another replacement.
No, I would not recommend this to a friend review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.keyboard keeps messing up, but I have already downloaded too many work programs and paid for them to send it back now. Just going to buy an external keyboard.
No, I would not recommend this to a friend- Cons mentioned:Touchscreen
False description
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this unit is NOT a tocuhscreen laptop. Description needs to be updated.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Four,
We're sorry that your computer is not working the way you hoped it would. Here are the steps to enable your touchscreen:
1. In the search box on the taskbar, type Device Manager, then select Device Manager.
2. Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
3. Select the Action tab at the top of the window. Select Disable device or Enable device, and then confirm. If there's more than one HID-compliant touchscreen device listed, perform steps 2–3 for that one too.
You can read the full article here: https://bit.ly/372l5BS.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Touchscreen
nice laptop if it had a touch screen as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no touch screen on the unit I received. Not sure if the description is wrong or they just put the wrong one in the box.
No, I would not recommend this to a friend
