Customer Ratings & Reviews

The computer, its attributes and the service we have received from Best Buy is absolutely fantastic!!

Love this laptop, perfect for what I need. The only thing that made this a 4 star because the pen (PN5122W) that comes with it won’t pair with Dell Display Peripheral Manager. I had the Geek Squad fix it for me. Thank God they don’t have to replace my laptop.

This laptop is great for what i do, the processor can handle all of my engineering classes just fine and i do light gaming aswell and its perfect

This is my fifth Dell PC. Very pleased with all of them. Setup was very intuitive. All my settings and favorites from my previous Laptop were loaded onto my new Laptop. I was ready to go in 15 minutes. No problems at all I highly recommend it.

Overall performance is acceptable, but the screen colors look unnatural. In addition, the power button is often unresponsive.

Great QHD picture quality, included a Dell pencil which made it easy to use as a tablet

Great unit, very fast and clear 10/10 would recommend

Perfect laptop no comment … Very beautiful touch screen

I’ve been extremely impressed with this laptop so far. The performance is fast, smooth, and responsive whether I’m multitasking, running multiple business applications, working on spreadsheets, or streaming content. The Intel Core Ultra 9 processor combined with 32GB of RAM makes this thing feel like a powerhouse without sounding like a jet engine getting ready for takeoff. The 16” 2.5K touchscreen is sharp, bright, and great for both work and entertainment. I also really like the 2-in-1 design — being able to flip it into tablet mode is surprisingly useful during meetings or when reviewing plans and documents. The Midnight Blue color gives it a clean, professional look that stands out from the typical silver laptops. Battery life has been solid, startup is quick, and the overall build quality feels premium. The Copilot+ features are a nice bonus and make the system feel future-ready. Overall, this has been an excellent purchase from Best Buy, and I’d definitely recommend it to anyone looking for a high-performance laptop that can handle both productivity and everyday use.

I use this as my primary home laptop for personal tasks, so portability and battery life weren’t major concerns. Overall, it’s a fantastic device—quick, powerful, and with plenty of storage. The 2-in-1 functionality is excellent, and I’ve made use of all the modes. The midnight blue color is a refreshing change from the usual gray. The mini-LED display is stunning and worth the upgrade. The keyboard, while featuring a numeric keypad, has shallow keys that make typing less comfortable. I didn’t expect much from the battery life, but it’s even worse than advertised and can’t last through a full day of typical use. The fan often stays on when plugged in, which is a bit irritating. Connecting the included pen via Bluetooth was tricky and required help from Dell, and there’s no place to attach the pen to the laptop for storage. That said, I rarely use the pen, so it’s a minor issue. I got the Ultra 9 version at a great discount, so overall I’m pleased with the purchase.

This is a well-made laptop with a speedy processor, a bright and sharp display, an accurate and responsive touchscreen, and ample memory for running multiple applications simultaneously. The storage space is more than enough, and the keyboard is fine. While I mostly use the laptop as a desktop, I will say the battery life can be improved. Despite this, the PC has been running just fine without any issues. I have been very satisfied with the overall performance. As usual, this has been a successful BestBuy transaction. I first purchased a refurbished version, which had a minor keyboard issue (the space bar would not register sometimes). The return process was completed without a hitch. While at the store, I decided to purchase the PC in new condition. A very good experience with a great merchant.

The Dell Plus Copilot+ PC is easily the best purchase I have ever made. The Intel Core Ultra 9 288V processor delivers incredible speed, making it the perfect powerhouse for both intensive creative tasks and daily productivity. I love the versatility of the 16-inch 2-in-1 touchscreen, which offers a beautiful 2.5K display that is both sharp and responsive. With 32GB of memory and 1TB of storage, multitasking is seamless and I never have to worry about running out of space for my projects. The Midnight Blue finish is stunningly premium, and the integrated AI features have significantly streamlined my workflow. This laptop is the perfect blend of performance and portability, and I couldn't be happier with its reliability.

So far, I’m really happy with this laptop. The performance is fast and smooth, and it handles everything I need without any issues. The touchscreen works great, and the display is very clear and vibrant. I also love the 2-in-1 feature—it’s very convenient for both work and entertainment. The design looks sleek and premium, and the battery life has been solid so far. Overall, it’s a great purchase, and I would definitely recommend it to anyone looking for a powerful and versatile laptop.

I went in to purchase a new laptop and had one of the best purchasing experiences ever. Two kind gentleman helped me for 30 minutes showing me various options and we narrowed it down to this one. I am a film student who makes short films and uses many powerful softwares and this thing is a beast! It’s also great looking, can become a tablet and world lightning fast.

Excellent 2-in-1 that delivers on every front. The 16" 2.5K touchscreen is stunning — sharp, bright, and the extra vertical space is a game-changer compared to a standard 16:9 panel. Flipping it into tablet mode for reading or quick notes feels surprisingly natural for a laptop this size. Performance from the Intel Core Ultra 9 288V is excellent. Apps launch fast, multitasking with a dozen+ tabs and heavier apps open doesn't faze it, and the 32GB RAM gives plenty of headroom. Battery life is genuinely impressive — comfortably gets through a full day of mixed use without reaching for the charger, which is where Lunar Lake really shines. Build quality feels premium throughout. The Midnight Blue finish looks sharp (less fingerprint-prone than I expected), the hinge is firm, and the chassis has that solid, no-flex feel you want at this price point. Everything just works the way it should. Highly recommend.

Purchased this Dell because my Dell of 5 years would no longer upgrade from windows 10. Was looking for a laptop that would last me another 5+ years. Was concerned about some of the reviews that questioned the screen, keyboard and heating issues but found for me in the first three weeks to have none of those issues. Computer is fast, bright and slimline. It is a little heavy but it is only a minor adjustment. Purchased black Friday at price less than available from Dell directly.

I really like this machine. It’s fast, responsive, and handles multitasking with ease thanks to the Core Ultra 9 processor and 32 GB of RAM. The 16-inch 2.5K touchscreen looks great and works well in both laptop and tablet modes. Build quality feels solid, and the 1 TB SSD provides plenty of storage. Copilot features are a nice addition and integrate smoothly with Windows. Overall, it’s a powerful and versatile 2-in-1 that’s well suited for productivity and everyday use.

This laptop is absolutely amazing! The performance is top-notch-every program I run operates flawlessly, from heavy drafting software to multitasking with multiple applications. The 2.5K touch screen is vibrant and responsive, and the 2-in-1 design adds a lot of flexibility to my workflow. With 32GB of memory and a 1TB SSD, speed and storage are never an issue. Dell really nailed it with this Copilot+ PC-highly recommended for professionals who need power and reliability.

Its been awhile since I’ve had a new computer and i must say I am more than impressed. Super fast with plenty if storage makes it effective for multiple uses whether personal or business. The only possible improvement would be the operating time while on battery power only. I think thats true with any device, My workstation has an outlet in close proximity so I’m always plugged in and therefore not an issue. All in all, an absolutely wonderful machine!

I’m really impressed with this Dell Laptop. The build quality is excellent, and the 16" 2.5K touchscreen is both vibrant and responsive. The Intel Core Ultra 9 288V provides smooth performance even under heavy workloads, and the 32GB of memory ensures multitasking is effortless. With 1TB of storage, I have plenty of room for everything I need. Overall, it's a high-quality laptop at a great price—definitely a solid investment.