Customer Ratings & Reviews

Never got it. They sent me an empty box. I asked for replacement but they told me its sold out. Later when i checked, it's available but they bumped up the price.

I got my Dell Plus 2-in-1 14” FHD+ laptop a little over a week ago. My initial unit arrived defective, which was a bummer, but these things happen. However, experiencing this issue has really made me want to write a review for this device. Dell’s customer service was great. Once I contacted the company it didn’t take long to determine I needed a replacement at which point I had a new one at my door within 48 hours. It’s easy to toss out a 5-star review when everything goes smoothly, but how a company handles problems reveals so much more. Despite the minor hiccup of having to wait for the replacement, Dell’s responsiveness has left me feeling confident in not just their product, but the Company as well. Once I got the replacement set up and updated, I was genuinely impressed. The balance of size, weight, and power in this 2-in-1 is pretty remarkable. It tackles everything from web browsing with my typical huge amount of tabs open (I may have a problem with this lol) to moderately intense gaming without breaking a sweat. The fans can get noticeably loud during heavy gaming, such as when I was running Planet Coaster 2 with a large park with several thousand guests. It wasn’t too bad, but definitely noticeable. I wouldn’t call this laptop a “gaming” machine but you can play moderately intense games. The 14” FHD+ touch screen is responsive, with vibrant colors and sharp details. I watched all sorts of HD clips, looking for scenes with lots of action and color and it looks great. The audio, while limited by just two small speakers, is solid for casual use. Laptop speakers are never great with such obvious size limitations but I like these better than most laptops. The lightweight design—just over 3.5lbs—makes it a breeze to carry. The 2-in-1 functionality is a standout, seamlessly switching between laptop and tablet modes with a sturdy hinge for full 360-degree rotation. Connectivity is solid with Wi-Fi 7, I have zero issues here with plenty of speed. Battery life holds up well, allowing me to use it all day off and on with a moderate work load. The dedicated Copilot key is a neat touch, making AI features easily accessible. My father who lives with us since he had a stroke a few years ago will be using this one a lot. He really likes the combination of being touch screen and having onboard AI that you can type or talk to. He has problems learning new things, but is really enjoying using this computer. All in all, this is an impressive machine. My only gripe is the occasionally loud fans during intensive tasks. Overall, this Dell is an above average powered laptop for work and play, and their stellar customer service sealed the deal for me. If I knew someone looking for an easy to use versatile and light weight laptop in this price range I would absolutely recommend it to a friend.

The Dell Plus 2-in-1 14" laptop is a nice device. It comes with a FHD+ Touch-Screen that has good color saturation. The version I have comes with a 1 TB SSD drive and 16 GB of memory. It comes with an AMD Ryzen AI 7 processor that allows it to handle most tasks. The processor is fast but it does get hot for demanding tasks, which allows the fans to hear up. The laptop has vents at the bottom to dissipate the heat. However, I’ve noticed that heat comes through keys on the left side of the keyboard. This makes it somewhat uncomfortable to type on at times. The laptop comes with multiple ports for connecting to devices. It comes with a USB A port and headphone jack on the right side of the laptop. It coms with two USB-C ports and an HDMI port on the left side of the laptop. The keys on the keyboard feel good to type on with good key travel. The keys have backlighting that allows it to easily use in dark environments. The trackpad is responsive and works well. The laptop comes with a fingerprint reader button that allows you to quickly log into your device. It also supports Windows Hello. Unfortunately, the fingerprint reader button is the only way to quickly log into your laptop as the laptop’s webcam does not support Windows Hello. The laptop comes with 350 Copilot+ which takes advantage of Microsoft’s AI features. The 2-in-1 feature of the laptop is an added bonus. It allows me to use it as a traditional laptop, while also being able to flip it all the over and use it as a touchscreen tablet or use it in an A frame style for presentation mode. Despite the laptop having great features, I did run into an issue. It might be have something to do with Windows rather than the machine itself. It required a firmware update. Unfortunately when the computer rebooted once the firmware update was done, it took me to a blue screen that would not allow me to go any further unless I entered a BitLocker code. The blue screen provided a website to visit, log in using your Microsoft account to retrieve the key to unlock your device. After logging into the website from another device I did not see my device right away. As I scrolled down I eventually found it. I had to enter a 48 digit numerical number. After entering the numbers, I was then able to unlock my device and continue using it. Not sure if others may run into this same issue. Overall, I’m enjoying the device. I just wish the fan noise was minimal, as it can become a bit annoying at times.

I have always been a fan of 14” laptops – I really do not see the need for larger laptop screens as they quickly become unmanageable to use as a laptop and land (in my mind) closer to desktop replacement. With that said, what do I think of this 14” Dell overall? Overall, it is pretty good. On the list of things I like, first and foremost is the blue color to the case. My first laptop was also blue and there is something familiar and nice about the color of this case. On the right side of the case, you will find a USB A port along with a 3.5mm headset connection. On the left, two USB C ports and an HDMI port. Opening the computer up reveals the 14” screen with a webcam at the top with a privacy shutter – a nice touch because it would be impossible to add an external privacy shutter without it scratching the finish of the case. The keyboard is generous enough that I’m able to type on it with ease. At the top right of the keyboard is a fingerprint reader that also functions as the power button. After getting the fingerprint reader properly set up, it takes about half a second for the system to recognize me and log in. Turning the computer on reveals a stock Windows 11 Home installation. There’s a couple of Dell utilities pre-installed, Office, and McAfee. The latter has two different applications that need to be uninstalled because Windows does the same job better, for free, but it uninstalls cleanly. I have seen way worse over the years, and I am appreciative of such a clean installation. That clean installation is accompanied with a full terabyte of storage that I am confident will be difficult to fill up. Using the laptop is a great experience. I have tried the basics like web browsing and document entry; both worked great as one would expect. Feeling gutsy, I tried running the system through a 3Dmark benchmark – it ran the benchmark, I would say that it did not do fantastic, even with it being plugged into the wall. Out of the box, it is configured to give you 512MB of VRAM shared from the main system memory. You can change this setting in the AMD Software control panel to share as much system memory as you would like. I then picked one of my favorites for more modern games – GTA V. After installing it selected “minimum” as the graphics level which was more than playable. The performance of the laptop is perfectly adequate for my daily driver – I have got dedicated computers that can play games, but I need something day to day to use for my internet browsing and other productivity tasks. In this regard it fits my needs well enough. That said, it is not a perfect fit though for my daily driver. For starters, the speakers on this device are not fantastic. They are downward firing, so you need to place the laptop on a hard surface to hear properly (not that you should put it on a soft surface, that would cover the cooling fans entirely). They are also anemic – turning the volume up and holding the laptop so the bottom is facing me still left me looking for more bass and definition; my cell phone was able to out-perform the speakers. I am not expecting studio grade quality, but I am expecting something that I can listen to music on and enjoy it. The trackpad is also not great. It works perfectly fine to move the mouse around the screen, sure. But pressing on the trackpad to click yields a feeling closer to clicking with a cheap mouse – resistant and hollow at the same time. Other trackpads that I have used on devices like this either emulate the click with a haptic vibration motor or the trackpad has just a bit more travel to it that helps it feel slightly more premium. On the list of things that I would have done differently but did not provide a demerit for, I wish that the keyboard did not have the Microsoft Copilot key present. You can change it to be search or Copilot, but I wish that I could change it to be an “alt” key. Overall, I think Dell did a respectable job with this system. I would personally recommend it to college students as a laptop that should get them through their degree with room to spare. The AMD processor should provide enough performance to enable day-to-day tasks that a degree would require with room to spare for background music or video. The audio is not as much of a concern for that demographic because headphones are almost always preferred to the built-in speakers.

the laptop took 5 minutes to turn on. black screen for that time. returned and bought another brand.

There are a lot of good things about this laptop. It is very light, but doesn't feel cheap at all. It's got a great modern / sleek look to it. I'm sure part of the reason for the lack of weight is that you don't have a lot of ports - 1 USB (boo), 1 Display, and no ethernet. Though I do not have much need to use the touch screen, it seemed to stay fairly fingerprint free when I did. No complaints about the display either. The keyboard buttons are nice and tactile, and the touchpad is adequate (though maybe a little big?). Power cord (call it 6ish feet in total) and brick (not massive, but does get fairly hot) are adequate as well. This of course is a Window machine, with some good and bad there. I have been a fan of the included Dell utilities for a long time, having used them on my gaming desktop for years. They are a great addition to standard Windows updates. However, I loathe McAfee and removed it immediately. Maybe it has improved, maybe it has not, but I will never know because of my experience with it years ago. I did have to run a slew of Windows updates upon receipt. I also ran a BIOS upgrade that caused a BitLocker Recovery issue I've never run into before. That took some finagling to take care of (if you are not technical, that could trip you up without some help). Should also note that the unit got exceptionally loud as it ran that BIOS update, but in general does not get hot. My spouse says the built-in camera is not as good as the 3+ year old Microsoft Surface we used during the pandemic - it looked pretty good to me though but just something to keep in mind.

This laptop packs a lot of punch. Solid performance coupled with long battery life and light weight make this a great laptop for anyone on the go.

The Dell Plus 2-in-1 14" FHD+ Touch-Screen Laptop in Midnight Blue, featuring the AMD Ryzen AI 7 350 Copilot+ processor has been an impressive experience from the moment I opened the box. The packaging was minimal and efficient—just the laptop, the power supply, and a cord, accompanied by a single piece of paper that laid out a simple setup: plug in, open the lid, press the power button. I really appreciated the long charging cord, which allows me to stay comfortably seated on the couch while still keeping the device plugged in. The matte finish is sleek and practical—it resists fingerprints nicely and adds a touch of elegance. Portability is another strong point; the 14" size strikes a great balance between usability and mobility, and the lightweight design makes it ideal for on-the-go use. The backlit keyboard is a welcome feature, especially for working in dim lighting, and I was intrigued to see the dedicated Copilot key—it’s a nice nod to the AI-powered features baked into the device. Setup was straightforward overall, though the laptop did reboot twice during the initial startup, which felt a bit unexpected. Still, everything installed without issue, aside from the software update taking a little while to download and apply. Performance has been outstanding so far—the 16GB of memory allows for smooth multitasking, and the 1TB SSD offers plenty of storage space for files, apps, and media. The screen quality is exceptional as well—vibrant colors, crisp detail, and excellent brightness make it enjoyable for both productivity and media consumption. Whether I’m working, browsing, or watching videos, the FHD+ display adds a sharp, immersive feel to everything. In short, Dell delivered a thoughtfully designed, capable 2-in-1 device that blends smart features with solid hardware. Definitely a worthy companion for productivity and entertainment alike - a great daily laptop.

This is a real solid laptop, nothing groundbreaking but certainly something that’s high quality and shouldn’t be a let down, with tempered expectations. Out of the box, the packaging was nothing to write home about. There’s a lot of recyclable materials which is great but nothing extra sleek that let me know this is a high end product. Comes with a wall charger to micro-usb for what it’s worth. Out of the box, setup was a breeze. Plugged in, battery was near full and it took me about 15min in Windows updated, but then were off to the races. Purpose of this is to not have two separate devices by not having to carry around a laptop and an iPad and I think this succeeds. The touch screen is very responsive, folds right back, and is clearly study. I prefer to use the touchscreen for most of my work on this so far. The keyboard and touch pad mouse on the PC layout are responsive and quick. The screen is maybe too bright, which is one of my biggest gripes (even with adjustments), and the sound quality is solid. Unplugged, they advertised battery life around 19 hours from charge. After a night of gaming with high specs, I only got 13 hours out of it. That said, I didn’t count exactly but noticed when I’m not running high-power operations, I get much more time. Just know that’s results may vary. As for speed, I don’t think I’d run any high end games on here. It’d work but I attempted to run Warzone and the refresh rate was a TAD laggy. I’d think this is the perfect computer for those working more than gaming and at the price, it’s especially not for the generic public. Due to the AI integration and touchscreen, this would be more helpful for business owners on the go or graphic designers but even holistically, it’s a great computer that I’d easily recommend.

The Dell - Plus 2-in-1 14" FHD+ Touch-Screen Laptop - AMD Ryzen AI 7 350 Copilot+ PC with 16GB Memory - 1TB SSD - Midnight Blue feels like a high quality well built laptop. The 14" touch screen is nice and responsive. The AMD Ryzen AI 7 350 is fast enough for daily tasks such as email and web browsing etc. The keyboard is a nice size, even though it's missing the right hand side number pad. I especially like the keyboard back lighting as I like to work in a dim office. The flip from a lap top to a tablet feels solidly constructed and will likely survive hundreds or more conversions. But that's about it for the good. As for the bad, or at least in my opinion things that I found I didn't like or that could be better. First thing first is it glitched out while in the middle of downloading the required updates, and I had to use another computer to find my bitlocker code key to unlock this laptop... not a deal breaker but would be frustrating if this was my only computer. Next, the speakers are very weak. They sound ok, but they are seriously lacking in the volume level dept. I placed my phone next to this laptop in both tablet and laptop, and my phone easily drowned it out almost completely. The graphics power is barely there.. it should be able to play some simple touch screen games, or older titles from 10 years ago or more, but only on lower settings. Even turned down to low settings and 720p resolution it was 99% graphics bound and couldn't even average 60 FPS in the older Tomb Raider benchmark. The included trackpad isn't very responsive, and it glitches whenever the computer is restarted to the point that it won't click on anything until the touchscreen is pressed first, then the trackpad wakes up. The screen looks ok, but it's not very impressive. IMO the value for cost ratio isn't there for this for what I use a PC for, so I wouldn't recommend this to a friend unless they are looking for this exact set up and don't care about the drawbacks.

This is a good lightweight laptop, however the battery lift is not great and it runs on the warm side. The initial start up was not too difficult, however, the initial windows update took forever. The laptop comes with the USB-C power cord only and a quick start guide. The startup/initial setup was simple and easy to follow directions. It did not take very long. Once initially installed and connected to my wifi I was prompted for a Windows update which took forever. Once installed I was able to download all the other apps I wanted and operate games as well as watch videos without issue. After using for a while though I was locked out and had to get my BitLocker recovery key, that was a big hassle. I had other issues of getting logged out from other games and not sure if it was the app or the computer. But it was several different ones so I think it was the computer/Windows. The fingerprint lock works well though. The battery seems like it runs down fast with usual tasks/apps but I don't have a full run-down time. My best estimate is 2 hours of normal use. Overall a good laptop that is lightweight with a short battery life. I would recommend for a light-average user, not a heavy user.

Very good computer, bought it for my daughter for college and so far she is very pleased with the device.

Good computer for what I need. Good storage and accessibility.

The computer itself is great but at the end of the day, it was running slower than anticipated, limitations I kept running into with trying to get setup and downloading programs for work, and I got hacked on a brand new computer just by downloading google. Not much of an Apple person as much anymore but Dell made a doozy.