Customer Ratings & Reviews

Purchased this laptop as a replacement for a laptop that was hacked. I did the factory reset on the laptop, several times, prior to taking it to BB to have it serviced. They ran diagnostics on it, up the security on it up. I still didn't feel comfortable using it. This was on sale at a good price, in stock and it had a Terabyte of storage. It's not responsive like I like it. I will click on a link, and waiting for it to connect. Not like it's a long wait, but when you click on a link, you expect it to take you right there, not wait a few seconds. The sound is good. The touch screen is responsive. The laptop does get warm. I have a cooling fan that it sits on top of, and when I'm on the laptop for long periods of time, I will plug it in. I didn't check to see how many ports it has. I'm not able to plug in an external hard drive or flash drive, have the cooling fan plugged in and have my mouse plugged in at the same time. I do have a mouse that is Bluetooth, so that helps. There are times when I see it flash on my desktop, like it's connecting. It's weird. It has something to do with One Drive, When I look at my desktop the apps, folders, spreadsheets or documents are either either showing in the cloud or with the green check mark. Every time I try and sign out, it tells me that One Drive is syncing files. After I waited for a few minutes and then try to shutdown, I get the same message, so I go ahead and shut down. This happens every time that I'm on the laptop. I tried uninstalling and re-installing OneDrive and still having the same issue. I haven't decided if I'm going to return it or not.

Laptop seems be slim, look wise amazing and works faster as of now

Smooth and fast processor, battery life is reasonable.

The computer is great and the Best Buy and Geek service is excellent. However I have had to use the Geek service to load certain apps and get rid of others that seem to be related to Microsoft products

i love the computer it has high definition and it doesn't lag i would recommend getting this laptop to anyone that wants to use it for personal use, and the color of the computer is very pretty

This laptop operates like a dream. Very smooth, reliable, and advanced. Can't go wrong, it gives you peace of mind knowing that you have a machine that will produce and respond to your needs.

I love this computer! Very easy to set up and runs great!

This is an excellent, lightweight, easy to use laptop - perfect size. Only change Dell could make to this product is to move the on/off button away from the delete button as they are easy to accidentally touch one for the other.

Excellent laptop. Versatile, lightweight, user friendly, great touch screen, fast, and great screen

The purchase of the Dell-Plus 2001 14" FHD+ Touch Screen Laptop has been a pleasure to get to use over the last several days. There are many features I have not had time to use yet. The screen is great. Having a touch screen is a bonus feature I did not have before. The shipment was online and the process to get the laptop working was effortless.

Love all of it! Makes working a breeze. Laptop is fast and efficient for my needs. Screen is amazing for work and grandkids’ movies!

Computer starts up rapidly and shuts down just as fast. Had to buy a keyboard cover because the gray keys made it difficult to see the letters but the one I got from Amazon fixed that. Battery charges a lot faster than my old Dell XPS. Wonder if it will give me the same number of years of service as the XPS. So far no complaints.

This is a great laptop, nice size and weight, with all needed functions, plus bells and whistles. Bought it with sale price. Loving it... would recommend it to others.

Got this for a new team member. Sufficient memory and storage with a solid processor. Price was good on sale. More than meets the needs for our purchase. Pleased with build quality and specs for the price point.

I love the speed and the quality of the display and graphics. The service by the Geek squad was great, and so far I am very happy with the purchase.

We are replacing our 9 year old Dell with this new Dell. WOW, super fast! And Dell has been really reliable for us.

Bought this for my Grandson He loved it!! I had to buy this one because the older version of this one was sold out. He is thrilled

Computer is working well. Zach was helpful in selecting the best one for my needs. Margie was outstanding in teaching me how best to utilize all the best features of the computer. I got off to the best start possible. Good customer service. Thank you. I know I can come back with more questions as issues come up.

This has been our go to laptop for our Service Department

Good product best performance Reliable item and durable