Customer Ratings & Reviews

The computer, its attributes and the service we have received from Best Buy is absolutely fantastic!!

Love this laptop, perfect for what I need. The only thing that made this a 4 star because the pen (PN5122W) that comes with it won’t pair with Dell Display Peripheral Manager. I had the Geek Squad fix it for me. Thank God they don’t have to replace my laptop.

This laptop is great for what i do, the processor can handle all of my engineering classes just fine and i do light gaming aswell and its perfect

This is my fifth Dell PC. Very pleased with all of them. Setup was very intuitive. All my settings and favorites from my previous Laptop were loaded onto my new Laptop. I was ready to go in 15 minutes. No problems at all I highly recommend it.

Overall performance is acceptable, but the screen colors look unnatural. In addition, the power button is often unresponsive.

Great QHD picture quality, included a Dell pencil which made it easy to use as a tablet

Great unit, very fast and clear 10/10 would recommend

Perfect laptop no comment … Very beautiful touch screen

’ve been using this laptop mainly for college work, multitasking, and everyday use, and honestly it has been performing really well so far. The Intel Core Ultra 9 processor and 32GB of RAM make everything feel super fast and smooth. I can have multiple tabs open, work on projects, use Excel, Teams, and other programs at the same time without the laptop slowing down. The display looks amazing too. The 2.5K touchscreen is very sharp and bright, and the colors look great whether I’m working, watching videos, or browsing online. I also like the 2-in-1 feature because it makes the laptop more versatile and comfortable to use in different situations. Another thing I noticed is how premium the laptop feels. The build quality is solid, the keyboard feels comfortable for long hours, and the laptop stays pretty quiet during normal use. The 1TB SSD also helps everything load quickly, including apps and files. Overall, I think this is a great laptop for students, professionals, or anyone looking for strong performance, a high-quality screen, and a modern design.

I've been using this Dell Plus 16" 2-in-1 for a few months now and I'm thoroughly impressed. The 2.5K touchscreen is incredibly sharp and vibrant — great for both work and entertainment. The Intel Core Ultra 9 Series 2 handles multitasking effortlessly, and with 32GB of RAM, I've never experienced any slowdowns even with dozens of tabs and apps open simultaneously. The 1TB storage is more than enough for all my files and projects. The 2-in-1 form factor is genuinely useful — I use it in tablet mode for note-taking and presentations. Battery life is solid, easily lasting through a full workday. The Midnight Blue finish looks sleek and professional. If you're looking for a premium all-in-one laptop that handles both productivity and creativity, this is it. Highly recommend!

I’ve been extremely impressed with this laptop so far. The performance is fast, smooth, and responsive whether I’m multitasking, running multiple business applications, working on spreadsheets, or streaming content. The Intel Core Ultra 9 processor combined with 32GB of RAM makes this thing feel like a powerhouse without sounding like a jet engine getting ready for takeoff. The 16” 2.5K touchscreen is sharp, bright, and great for both work and entertainment. I also really like the 2-in-1 design — being able to flip it into tablet mode is surprisingly useful during meetings or when reviewing plans and documents. The Midnight Blue color gives it a clean, professional look that stands out from the typical silver laptops. Battery life has been solid, startup is quick, and the overall build quality feels premium. The Copilot+ features are a nice bonus and make the system feel future-ready. Overall, this has been an excellent purchase from Best Buy, and I’d definitely recommend it to anyone looking for a high-performance laptop that can handle both productivity and everyday use.

I use this as my primary home laptop for personal tasks, so portability and battery life weren’t major concerns. Overall, it’s a fantastic device—quick, powerful, and with plenty of storage. The 2-in-1 functionality is excellent, and I’ve made use of all the modes. The midnight blue color is a refreshing change from the usual gray. The mini-LED display is stunning and worth the upgrade. The keyboard, while featuring a numeric keypad, has shallow keys that make typing less comfortable. I didn’t expect much from the battery life, but it’s even worse than advertised and can’t last through a full day of typical use. The fan often stays on when plugged in, which is a bit irritating. Connecting the included pen via Bluetooth was tricky and required help from Dell, and there’s no place to attach the pen to the laptop for storage. That said, I rarely use the pen, so it’s a minor issue. I got the Ultra 9 version at a great discount, so overall I’m pleased with the purchase.

I looked at all the 2in1 laptops Dell, HP, Lenovo and Microsoft. They are all great. For 500 off at 1200 this Dell 2in1 has enough speed, 32gb Ram and plenty of storage for an everyday user. I traded in a iPad Pro 12.9. This Dell laptop is very versatile and can replace an iPad. I do a lot of stock trades and this laptop is way better than the iPad. I highly recommend getting one!

This is a well-made laptop with a speedy processor, a bright and sharp display, an accurate and responsive touchscreen, and ample memory for running multiple applications simultaneously. The storage space is more than enough, and the keyboard is fine. While I mostly use the laptop as a desktop, I will say the battery life can be improved. Despite this, the PC has been running just fine without any issues. I have been very satisfied with the overall performance. As usual, this has been a successful BestBuy transaction. I first purchased a refurbished version, which had a minor keyboard issue (the space bar would not register sometimes). The return process was completed without a hitch. While at the store, I decided to purchase the PC in new condition. A very good experience with a great merchant.

The Dell Plus Copilot+ PC is easily the best purchase I have ever made. The Intel Core Ultra 9 288V processor delivers incredible speed, making it the perfect powerhouse for both intensive creative tasks and daily productivity. I love the versatility of the 16-inch 2-in-1 touchscreen, which offers a beautiful 2.5K display that is both sharp and responsive. With 32GB of memory and 1TB of storage, multitasking is seamless and I never have to worry about running out of space for my projects. The Midnight Blue finish is stunningly premium, and the integrated AI features have significantly streamlined my workflow. This laptop is the perfect blend of performance and portability, and I couldn't be happier with its reliability.

So far, I’m really happy with this laptop. The performance is fast and smooth, and it handles everything I need without any issues. The touchscreen works great, and the display is very clear and vibrant. I also love the 2-in-1 feature—it’s very convenient for both work and entertainment. The design looks sleek and premium, and the battery life has been solid so far. Overall, it’s a great purchase, and I would definitely recommend it to anyone looking for a powerful and versatile laptop.

I went in to purchase a new laptop and had one of the best purchasing experiences ever. Two kind gentleman helped me for 30 minutes showing me various options and we narrowed it down to this one. I am a film student who makes short films and uses many powerful softwares and this thing is a beast! It’s also great looking, can become a tablet and world lightning fast.

Excellent 2-in-1 that delivers on every front. The 16" 2.5K touchscreen is stunning — sharp, bright, and the extra vertical space is a game-changer compared to a standard 16:9 panel. Flipping it into tablet mode for reading or quick notes feels surprisingly natural for a laptop this size. Performance from the Intel Core Ultra 9 288V is excellent. Apps launch fast, multitasking with a dozen+ tabs and heavier apps open doesn't faze it, and the 32GB RAM gives plenty of headroom. Battery life is genuinely impressive — comfortably gets through a full day of mixed use without reaching for the charger, which is where Lunar Lake really shines. Build quality feels premium throughout. The Midnight Blue finish looks sharp (less fingerprint-prone than I expected), the hinge is firm, and the chassis has that solid, no-flex feel you want at this price point. Everything just works the way it should. Highly recommend.

Purchased this Dell because my Dell of 5 years would no longer upgrade from windows 10. Was looking for a laptop that would last me another 5+ years. Was concerned about some of the reviews that questioned the screen, keyboard and heating issues but found for me in the first three weeks to have none of those issues. Computer is fast, bright and slimline. It is a little heavy but it is only a minor adjustment. Purchased black Friday at price less than available from Dell directly.

I really like this machine. It’s fast, responsive, and handles multitasking with ease thanks to the Core Ultra 9 processor and 32 GB of RAM. The 16-inch 2.5K touchscreen looks great and works well in both laptop and tablet modes. Build quality feels solid, and the 1 TB SSD provides plenty of storage. Copilot features are a nice addition and integrate smoothly with Windows. Overall, it’s a powerful and versatile 2-in-1 that’s well suited for productivity and everyday use.