Customer Ratings & Reviews

Good and flexible to use and very perfect for all kinds work and entertainment

Awesome lap top! I bought one to update to windows 11

Excellent service helping me chose my new computer

Wonderful product to use for business and personal

We love our new Dell laptop and the sales person was very helpful with our selection and money saving programs. The Geek Squad did a great job getting our info transferred over from our old one

Everything seemed to be working fine, but then I heard a noise inside the device. It shut off, and I couldn't get it back on. I took it back to the store. I had bought it three or four days earlier. I wasted my time configuring the device, and now I have to start over again, looking for another option to buy and repeating what I had already done on the other one.

I’ve been using the Dell Plus Copilot+ PC 16” 2K 2-in-1 Touchscreen Laptop for a few weeks now, and I’m impressed. The Ice Blue color looks amazing in person — really sleek and unique compared to the usual silver or black laptops. The screen quality is great. The 2K display is super sharp and bright, and the touchscreen is very responsive. I love being able to flip it into tablet mode for watching videos or sketching — it’s smooth and easy to switch between modes. Performance-wise, this laptop is really quick for all the tasks I use it for (not a huge gamer- just multitasking, editing photos, streaming) Battery life has been great so far — easily gets me through a day of work or a full movie or two unplugged. The keyboard feels great, the trackpad is super smooth, and the speakers sound way better than I expected. Overall, I love this Dell even more than the old xps13 that I loved for years. If you want a powerful, stylish, and flexible laptop that can handle pretty much anything, this is a great choice. Also, Best Buy periodically offers great sale prices!

Dell has released their latest laptop PC for 2025. The version I am reviewing is the Dell 16 Plus 2-in-1 Laptop. One thing that stood out regarding this laptop is that it seemed like Dell wanted to add all the latest and greatest specs and features on paper. For this reason, it intrigued me and made me want to see what this laptop has to offer. This 16-inch version comes with Windows 11 Home with Copilot+ PC. Theres been a bit of confusion in the industry regarding Copilot, Copilot+, and Copilot Pro. This laptop has Copilot+ incorporated, which means there is a NPU to perform some of the heavy lifting with the AI tasks. My experience The presentation of the Dell plus 2-in-1 is setup nicely. The box, packaging, and laptop has a premium look and feel. When first opening the box, I noticed the sheer size of this laptop. The 16-inch IPS monitor will be a bit too large for some, however. The heft of the laptop is really noticeable. For this reason, I can't imagine a lot of people deciding to lug the laptop around daily. If you decide to opt for the smaller version, that one may be more mobile friendly. This 16-inch version seems to be better suited to remain in your workstation at the home or office. Features Intel Core 7 256V Windows 11 Home with Copilot PC+ 16-inch FHD+ (1920X1200) resolution Touch Screen with 300nits brightness 16GB DDR5 Fingerprint Reader USB type C port – Thunderbolt 4 with DisplayPort 2.1 and power delivery WIFI 7 On paper, this laptop has all the specs and features of a premium laptop for the everyday user. Real world usage was a bit of a mixed bag. This laptop is hefty. At almost 5 pounds, it seems like this laptop needs to find a more permanent spot on a desk instead of carrying around. I tried opening the laptop with one hand, and this was not possible. Battery life is good. I spent hours browsing websites, playing videos, and doing some work for my business. The battery drain was minimal at best in comparison to some other laptops in the same caliber as the Dell 16 Plus 2-in-1. CoPilot + features: I thought Recall was going to be a bit of a novice feature, but I used this feature the most. I often take screenshots of certain things I need while browsing. Having Recall, there is no need to do this any longer. There is an emphasis on security as you need to login to be able to access it. Keyboard The keyboard is nice. The keys are spaced out well, and the number pad is spacious. The trackpad is large and adequate. The keys can be backlit for typing in dark rooms. Screen No complaints with the IPS screen. It doesn't get overly bright at night and can present some glare in bright rooms. The colors are sufficient and doesn’t look washed out. Speakers The speakers sound pretty good. I listened to music, movies and various clips of audio. They can get loud without much distortion. The speakers are down firing, so you may notice a difference in sound if the laptop sits on your lap. Overall, I think this is a great option for the everyday user who would like to dabble in AI and video editing. This device does everything well. Featuring some of the most advanced specs to date. With its overall size and heft, I think this laptop will be better suited being placed in a more permanent office or home setup.

I was pleased to give this laptop a solid five star rating as it is perfect for my needs and should last a good while. Made in Vietnam, I feel this laptop clearly displays the quality and durability I expect from Dell products. The chassis is what I look for in a laptop of any size: sleek, thin and lightweight. Additionally, the hinges are metal, not plastic and the entire case has a nice nonglare finish. The laptop it flexible and these hinges allow it to be a laptop, standup screen or tablet configuration, depending on your preference at the time. The screen is a generous size and I like to set it on an end table near the sofa in the standup configuration, with a remote keyboard in my lap. At a table or desk, I can use either with laptop keyboard or remote keyboard. Versatile! The keyboard is a full keyboard with number pad, which is essential when doing calculations or accounting tasks. I like that the backlit island keys are not too tiny, yet provide sufficient space between each other to type smoothly. The only thing that would make the keyboard better would be for the NumLock, CapsLock and Mute keys to have a small indicator light so that I could instantly tell if they were activated. Ther eis also an optional fingerprint reader in the upper right corner for added security. There is a USB-A and USB-C port, HDMI, audio and charging USB-C on the machine. Would be better if there were USB-C on each side, but I realize space is limited! The touch pad works well and provides a smooth surface for scrolling and clicking. It is very sensitive to touch and responsive to movement. Speaker are on the underside of the keyboard and provide good sound. Starting up the machine was effortless and I was using it in short amount of time. It copied over my Microsoft settings and desktop from my primary computer in a matter if minutes, letting me seamlessly move work from office to living room to patio! With Intel Inside, Ultra 7 processor and ARC graphics, I feel confident in grinding out database calculations as well as watching my favorite streaming shows. One terabyte SSD Provides plenty of space to store files, while the 16 GB RAM keeps it running smoothly. The color is fantastic and rich, rivaling made-for-viewing televisions. Overall, I feel I will have years of service with this machine!

I have long been a fan of Dell computers, currently owning an AIO desktop and a laptop. As a result, getting the opportunity to try out the new AI-centered (Copilot) Dell 16 Plus laptop was looked forward to. The overall experience has been one of mixed feelings. Since the debut of MS OneDrive, setting up a new Windows computer has been a snap. OneDrive moves your files, etc. from the current computer to the new one easily and quickly. Now, there are more steps involved in getting the process up and running. The same can be said for MS Office. There is a new learning curve because of software changes. Add in the Copilot learning curve, and setup is no longer a snap. Essentially, these are all software matters, not hardware, but it’s all in the same package. As with most Dells, the Dell 16 is feature loaded: *Viewing: Excellent 16” touch screen: Resolution 1920x1200 WUXGA (Wide Extended- Graphics Array – Offering taller screen height; Refresh rate 60Hz *Processing: Intel Core Ultra 7 Series 2, 8 Core CPU speeds: Basic 2.2 GHz/Boost 4.8 GHz. RAM memory 16 GB combined to provide fast accurate productive output. *Storage: SSD 1TB. *Connectivity : HDMI 1, USB 3 (1 USB-C charging). Bluetooth and Wi-Fi 7 * Lighted keyboard, which is a must for me. Also, there is an onboard numeric keypad, which I greatly prefer. Also, there’s an onscreen touch keyboard when in tablet format. *Copilot Plus PC: This is the latest in Windows AI. It assists with response time in searching for documents, emails, web pages with a program called Recall. While I am still learning what Copilot can do ( Image generation and editing, enhanced video calls, real time language translation, and more), I am finding it helpful. *Versatility: It’s called “2-in-1” because can be used as a laptop or a tablet. Conversion is easy because all you must do is fold it over. Plus, between those two formats, it can also lay flat or be folded into a “tent” to stand on a level surface as a speaking aid or other demonstration. *Build: Dell Plus laptops are not encased in plastic. They are built with durable materials that meet military-grade requirements. Don’t throw the laptop down to evaluate it; but should you accidentally drop it, you’ll be glad for the build. While I genuinely like Dell 16, I have two strong issues in one: Facial recognition (Windows Hello). Using facial recognition for logging on is especially important to me, because fingerprint ID is a “no go.” Since the debut of facial recognition a while ago, it has always been an important feature for me. Now, for some questionable reason, facial recognition is not available on the Dell 16! In settings, where one would look to activate it, the “Set up” button is not usable. (See pic) On screen it looks as if it’s available in the software, but it cannot be activated. This is a large backstep in security and a great loss for those of us who can’t use a fingerprint for access. The onboard camera is only usable as a web cam. It baffles me as to why such a desirable laptop, especially at its price level, would omit facial recognition. Overall, the Dell 16 is a laptop to take you to a new level. It offers a lot to assist in computing/creating/writing needs. Except for, my stated issue, it is perhaps the best laptop I’ve seen in a while.

Reviewing a laptop of this type is a bit out of my comfort zone. Geared for the productivity side of things, there isn’t much I can do with regards to how well the laptop performs. Still, if you seek a laptop that is more utility than gaming, perhaps this is the one. Having a two-in-one laptop is useful for a variety of usage cases. You can use it as a traditional laptop. Flip the keyboard around and it becomes a tablet. Or use the keyboard side to prop up the display for displaying media. The display on this model is about as basic as it can get. With a resolution of 1920x1200, it’s slightly taller than typical 1080p resolution but isn’t as dense as 1440p or 4k displays. And there’s no high refresh rate either so you’re stuck with standard 60hz. (Even a modest 90hz refresh rate would make the usage experience just a bit better.) At the top of the display is a webcam but unfortunately there is no facial recognition. Having been spoiled by that, I’m saddened that this is omitted. Instead, biometric authentication is done by a fingerprint reader that doubles as a power button. The build quality of the laptop is decent. There is enough rigidity to accommodate the different ways the laptop can be used. The keyboard has a shallow feel to it and feels typical of any laptop keyboards out there. There is a numpad but I’m conflicted if this is a good thing or a bad thing. On one side, it means there is a numpad for inputting numbers quickly. Yet at the same time, the keys themselves feel cramped. The hardware is beefy enough to handle the various tasks you throw at it. If you do not have a high demand, the laptop is perfect for whatever app you wish to run. And it will have enough processing power to last for a long time. I didn’t get the chance to test the battery to see how long it lasts on a single charge. But at least charging it will not be an issue due to the port being USB-C. Charging the laptop can be done in one of two ways: using the included charging brick or your own. However, if you plan on using your own charger, make sure it is capable of USB Power Delivery (USB-PD) with power output between 30-60 watts. It is good that USB-C is being used for charging, as it means one can potentially use one charging block to charge a variety of devices. As expected, Windows11 Home is used on the laptop. As a power user, I set up new Windows computers differently. Those who follow the steps normally for Windows will have a slightly different experience. In my case, I set up Windows offline using a local account, bypassing the normal requirement of a Microsoft Account. There are guides for that and the steps may change in the future. But setting up Windows normally should pose no problem for any new users. Once the laptop is set up, I look through what is on the laptop. And I find that McAfee, a security software suite that I have no confidence or trust in, is pre-installed. Immediately, I uninstalled it. Using this without the keyboard takes getting used to. The onscreen keyboard is a bit jarring unless you’re used to it. Touch interface is not easy to adjust to because you’re thrown straight into it once the keyboard is disabled. Microsoft should at least provide some sort of fullscreen quick start guide to give new users some basic instructions. As for performance, I did a quick edit in DaVinci Resolve. It handled the quick edit without a problem but that’s only on a small clip and on limited time. I decided not to run any games to check its 3D performance since the laptop is not geared for such tasks. To check how it handles being serviced and what upgrade option is available, I made an attempt to open the panel. There are two captive screws which are located near the hinges. However, prying the panel off took a lot of careful effort. In addition, there is something in the center that keeps the panel in place. After a bit of wiggling, I managed to dislodge the clip from the tab and fully remove the cover. Inside, there is no room for a SODIMM to be slotted in. There is a M.2 that can be replaced and pre-installed is a 2230 sized M.2 drive. While I did not make an attempt to remove the M.2, it appears that the original M.2 has some sort of extending mount to extend its physical size to the common 2280 size. Having no way to expand and upgrade the RAM limits to how long the device can be used for. Newer and up-to-date apps and software always trend towards using more RAM. And having a fixed amount of RAM will limit how many tasks, apps, and/or programs can run at the same time. Overall, I like the practicality of the laptop. As a productivity-oriented laptop, it’ll run anything that isn’t dependent on 3D hardware. And the option to prop the laptop display for other tasks is a nice option. It’s a great laptop to get for the family that doesn’t need heavy 3D processing power to get something done. Verdict: Recommended for family The Good: thin, light, 2-in-1 design The Bad: panel cover is hard to remove, no SODIMM to upgrade RAM, 60Hz display, no facial recognition The Ugly: the fear of breaking the panel off to access the hardware

I’ve spent a few days with the Dell Plus 2-in-1 16", and honestly, it’s one of those laptops that just gets most things right. From the moment I opened the lid, the solid build gave off a premium feel—no flimsy plastic here. Here are my comments on each section I found relevant to my use case; • Sharp FHD+ Touchscreen – The display is crisp, colorful, and smooth, whether I’m scrolling through articles or watching videos. Plus, the touchscreen adds that extra level of convenience when I want to ditch the trackpad. The CON: I would prefer the screen to get a little brighter. Totally fine for indoor use, but hard to see when outside in daylight. (minus 1 star) • Fast Wi-Fi – No lag, no endless buffering—it connects quickly and holds strong, even in spots where other devices struggle. • Backlit Keyboard – This is a game-changer in dim lighting, making late-night typing a breeze. • Great Number Pad Layout – I appreciate the big Enter button—it just feels right when typing. My previous laptop has the smaller enter button and I constantly hit the wrong button. • Standard USB & HDMI Ports – Having a full-size USB slot and HDMI port means I don’t have to carry around adapters, which is always a plus. • Fingerprint Reader – Quick and reliable—it lets me log in instantly without typing a password every time. • Solid Build – This laptop feels sturdy and well-constructed, making it perfect for daily use. Since this is on the larger size, it is a bit heavy, so I would recommend the 14 inch model if you are on the go a lot. • Good Battery Life – I can go hours without scrambling for a charger, which is great when I do happen to travel with it. • Sound – The sound quality is much louder than my previous laptop. Pretty impressive for a laptop. Overall, the Dell Plus 2-in-1 doesn’t just perform well—it feels good to use. It’s a laptop that balances power, convenience, and thoughtful design. If you're looking for something reliable with a fast connection, practical features, and premium feel, (And for indoor use) this might be the one for you.

This notebook is super functionable. It's got power. Intel Core Ultra 7 & Intel ARC graphics card. CPU benchmarks were very respectable even though it's a laptop. Photoshop ran extremely well. 3D graphics somewhat on the lower side. But that's to be expected for a laptop without an extreme modern fan cooled GPU one finds in desktops. First impressions: They keyboard layout is somewhat tighter. Coming from a macbook primarily, the keyboard is shifted to the left... because there's an added ten key to the right. This could be a game changer for those with productivity requirements (Excel, data entry etc). They put the trackpad also left adjusted centered with the keyboard. At first I had a few issues adjusting to the left, errant right clicks by clicking on the right side of the trackpad . But that's all customizable in settings and able to be disabled. For authentication, there's a fingerprint button. I was surprised how fast it works. Zero noticeable delay. Startup is super fast. Laptop profile is super slim, it's lightweight. Screen is 1920 x 1200. And it's touch screen. You can fold the entire laptop screen back and flip it around to use it completely like a tablet. That would be great for when I'm doing recipes in the kitchen. All in all this is an impressive laptop.

This Dell 16” Intel Core Ultra 7 Copilot+ laptop is, for the most part, a solid machine for everyday use. While it adds to the weight, the aluminum casing gives it a premium feel, and I think it will hold up longer than plastic found on many laptops. The keyboard provides a sturdy feeling without too many clacking sounds. The trackpad is, well, average at best; I always use an external mouse on laptops that only have a trackpad. The screen is bright and crisp for an LED display. The ability to use this as a clamshell laptop or a tablet is fun, but I doubt most people will use it as a tablet since it is relatively heavy compared to other tablets. Interestingly, the 16-inch version and 14-inch version of this laptop are the same price despite having almost identical specs other than the size of the screen. First Impressions: Starting this laptop up was a very disappointing experience (see pictures). I was disappointed in how many updates – both software and firmware – this laptop needed just to get to the point of getting to the Windows desktop. It took almost 2 hours from first powering the laptop on to being able to start using it. I don’t know whether to fault Dell or Microsoft … but a laptop this new shouldn’t take that long. Getting Microsoft 365 setup was also a poor experience – I had to uninstall/reinstall M365 from my Microsoft account to get it up and running. The bloatware is reasonable for a Windows machine although I did go through and remove a lot of apps I found unnecessary for my use case. Using the Laptop: I have been using this computer mainly for business purposes. For general Microsoft apps and web browsing, the i7 Ultra with 16GB of shared RAM/Integrated Graphics was pleasantly as quick as a hiccup. When pushing the integrated graphics card a little via a video editing app, the laptop still felt adequate. Over the week or so I’ve been using this laptop, the battery life is decent. I can get through a day of back-to-back Teams meetings along with some Excel and Access work with about 20% battery life remaining when it’s time to pack up (note, I intentionally keep the screen very dim to achieve this on all my mobile devices). Certainly a good battery, especially for a 16-inch laptop but nothing remarkable. Copilot+ is embedded in all aspects of this device and I was impressed with how quickly I was able to generate answers to questions of many varieties. One thing to note on this device – the fan can get a bit noisy which, at first, startled me a little as my “main” computer is from a different manufacturer, runs a different OS, and has no fan. Final Thoughts: I would say this Dell is a decent value for its price point and capabilities. If I had the chance to choose over again, I would probably go with the 14-inch even though it’s the same price. This laptop is solid, but also large and when on the road, real estate in a backpack or briefcase is precious. Overall, I think most people would find this laptop perfectly capable of performing everyday tasks. If they offered this laptop with Windows 11 Pro at a similar price point, I would say it has a lot of potential.

Laptop is good and working well but scratched in the sides

I’m really impressed with this Dell Plus 2-in-1 laptop. The 16” 2K touch screen is sharp and vibrant, perfect for both work and entertainment. The Intel Core Ultra 7 delivers fast performance, and with 16GB of memory and a 1TB SSD, everything runs smoothly with plenty of storage. I also love the sleek design and the flexibility of the 2-in-1 mode. Great balance of power, portability, and style!

The Dell Plus 2-in-1 is a fantastic choice for anyone, particularly students or budget-conscious professionals, who need a versatile and reliable laptop without breaking the bank. Its standout feature is the 2-in-1 design, allowing you to seamlessly switch between a traditional laptop and a tablet for note-taking, presentations, or entertainment. Powered by a selection of modern Intel Core Ultra or AMD Ryzen AI processors, the Dell Plus delivers solid performance for everyday productivity. It handles web browsing, streaming, and office applications with ease. The impressive battery life—often lasting over 15 hours on a single charge—is a major highlight, ensuring you can get through a full day of work or classes without needing to find an outlet. The laptop also boasts a comfortable keyboard, a responsive touchpad, and a sturdy build quality that feels more premium than its price tag suggests. While the performance and build are strong, the Dell Plus 2-in-1 does have a few notable compromises. The display, while a 2K resolution on some models, can be somewhat dim and lacking in vibrancy compared to higher-end laptops with OLED screens. This might be a dealbreaker for users who prioritize vibrant colors for creative work or media consumption. The audio quality is also a little flat. Ultimately, the Dell Plus 2-in-1 is a great value proposition. If you need a dependable, long-lasting machine that offers the flexibility of a tablet and can handle daily tasks with speed, it's a solid choice that's hard to beat at this price point. Just be aware of its display and audio limitations.

Let me start with this for me this laptop was so close to perfect the performance the design were incredible but I was let down by one thing and that was one of the most glaring things on the laptop the screen. Two issues for me they are no way deal breakers but they keep it from scoring a 5 star. The glare when there is bright lights can be a bit tough but that mainly happens because it’s not that bright. In low light the screen looks great the colors are on point and it has enough brightness but during the day or around bright lights the screen just isn’t bright enough to enjoy. Now that is out of the way let me talk about all the good. The design is great so simple yet so elegant plenty for space on the keyboard and has good area to rest your wrists as you type and the mousepad works incredibly well. Performance is also really good any task I threw at it handled pretty well even did some light gaming granted the fans really kick on if your playing an intense game but I was able to pay some modern games with decent graphics settings. The screen while a bit too dim for me does look really god color accuracy is great and the speakers are very good and can get pretty decently loud. All in all this is the total package for a laptop it has great battery life a great design and for the most part a great looking screen. I definitely recommend this laptop if your looking for something for work slash media consumption

The Dell Plus 2-in-1 16" Touch Screen Laptop is the first laptop that I have had that has had built in AI capabilities. Key AI features include things like Copilot AI Assistant. You can use it to help with tasks like summarizing documents, drafting emails, and offering suggestions. It can generate real-time subtitles for any audio for meetings, or videos for social media. It can enhance video calls with features like background blur, automatic framing and more. The cocreator tool can assit in image creation and editing visuals. I plan on using it at my board meeting this week to take notes and sumarize the meeting notes. The laptop itself has a 16" touch screen, is full high definition, and can be used in different modes: laptop, tent, tablet, and stand modes. It has (1) HDMI 2.1 port, (1) USB Gen 1 Type A, (1) USB Type C port, (1) Thunderbolt 4 port, and (1) Headset Jack. The laptop is made very well. I like the backlit keyboard and the numberkeyboard. It seems like it is very well made and will last a long time. The only downside I see is that it is a little on the heavy side weighing in at 4.52 pounds. I have not tested this - but it says that the battery can last 21-24 hours. I hope I never have to work for that many hours straight to find out - but it would be nice to have a machine that you can rely on. This is another beautiful Dell product that I look forward to having for many years to come.

I recently got the Dell - Plus 2-in-1 16" FHD+ Touch Screen Laptop - Intel Core Ultra 7 Copilot+ PC with 16GB Memory - 1TB SSD, and it is amazing 2-in-1 laptop with loaded features. It came with 16" Touch-Screen - Intel Core Ultra 7 - 16GB Memory - 1TB SSD, Power Adapter and Power Cord. The laptop is well built and the 16-inch touch-screen is vibrant and responsive, making it a pleasure to use for both work and entertainment. The build quality feels premium, and the lightweight design makes it easy to carry around. It equipped with the Intel Core Ultra 7 processor handles multitasking with ease. The 16GB of memory ensures smooth performance even with multiple applications running simultaneously. I have experienced no lag or slowdown, even when working on intensive tasks like video editing or running complex simulations. The 1TB SSD provides ample storage space for all my files and applications. It also contributes to the laptop's fast boot times and quick access to data. Transferring files is a breeze, and the overall system responsiveness is impressive. Battery life is great and I can easily get through a most day of work on a single charge, which is essential for my on-the-go lifestyle. The touch-screen is highly responsive which enhance the productivity. The keyboard is comfortable to type on, with well-spaced keys. The trackpad is super large and precise, making navigation effortless. The Built-in FHD+ Webcam is perfect for Zoom / Team meetings and super helpful for Windows login using Hello. It came with Windows 11 and initial setup took almost 30 mins with so many software updates including BIOS. Copilot+ leverages AI to offer contextual assistance across various applications. This integration is designed to predict user needs and provide real-time suggestions, making it a valuable tool for enhancing productivity. The Intel Core Ultra 7 processor ensures that these AI functions run seamlessly without lag. With Copilot+, task management becomes more intuitive. It automatically organize the emails, set reminders, and even suggest follow-ups based on previous interactions. The integration with Microsoft Office applications means that features like AI-driven insights in Excel or automated formatting in Word can be done without any additional skills / efforts. Copilot+ shines in collaborative environments. It provides intelligent recommendations during meetings, such as summarizing key points, suggesting action items, and even predicting the next steps. Integration with Microsoft Teams allows for real-time transcription and translation, making it easier to collaborate with international teams. Overall, the Dell - Plus 2-in-1 16" is solid laptop and it combines powerful performance, a decent touch screen display, and good battery life in a portable design.