Customer Ratings & Reviews

This is one of the better laptop in the market. The processor is top of the line and display is just amazing. It packs power in a small form factor.

The laptop is very slick and modern. It has great specs as well. It is very fast and light. I can take it everywhere. I travel a lot so wanted a lightweight yet powerful laptop. This Dell laptop fits the bill.

We had one of the older Dell XPS laptops since 2017. We loved the way our laptop ran, the quality of colors/screen, and everything else about. When we learned the XPS line is now the Premium line for Dell, we didn't hesitate to get it. Very happy already with the Dell Premium laptop!

I recently purchased the Dell Premium 14" laptop, and I have to say, I am thoroughly impressed with the build quality. Dell has always had a reputation for creating well-constructed devices, and this laptop is no exception. The materials feel durable, and everything is solidly put together, giving me confidence in its longevity. One of the things I love about Dell is their commitment to quality and performance, which shines through in this model. The display is vibrant, and the performance is snappy, making it perfect for both work and entertainment. However, I do want to mention the trackpad. While it gets the job done, I found it to be somewhat mediocre, especially with the new flushed design. It can be a bit finicky at times, but it’s not a dealbreaker for me. Overall, I highly recommend the Dell Premium 14" laptop for anyone in the market for a reliable and stylish machine. Just be aware of the trackpad situation!

A gorgeous laptop, beautiful screen. Very quiet even under load. It is a bit heavy for its size.

I needed a new computer that a technology challenged individual could use, but have it be up to date. I am not sure about all the technical things this has , but It is light weight, good touch screen, speed, and it’s easy to use. Zoom for appointments works great. I did have geek squad set it all up for me.

This laptop is great. The OLED screen is very nice. The touch screen about it is very easy to use .

All I can say is this is the best laptop I have purchased in the past 20 years.

I recently purchased a Dell laptop from Best Buy, and overall, I’m very satisfied with my experience. The buying process was smooth, and the staff was helpful in answering my questions and guiding me toward the right model for my needs. Overall, this Dell laptop has proven to be a reliable choice, and I’d recommend both the product and the buying experience at Best Buy to anyone looking for a solid, everyday laptop.

Great product, I’m able to do video editing, run large Excel sheets and surf the web.

Very please with speed and brilliant display, ease of use

A luxury laptop in terms of performance, build, and experience. The touchpad takes some time getting used to and does slow you down a bit, but for users who want to browse and enjoy every second on a PC, this is the one to use.

It was very quick and very excellent. I am recommending it

Lightweight powerful laptop for everything we need. Able to tunnel into work remotely and take care of all personal items.

Excellent quality, and very stylish, I only have this computer about a month, and I am very happy with this purchase

Excellent product, it feel great on my hands, not too heavy like my old console controllers.

A lot faster than my old one. I'm a 1990's guy thx for the help

First off, let’s address the elephant in the room here: Dell’s new naming scheme is atrocious. This is the replacement for Dell’s well-regarded XPS line, just with a funny name. A few things I like: The screen is an OLED touchscreen, and it looks amazing. Crisp, bright, lots of contrast and supports HDR and even Dolby Vision. The 120Hz refresh rate is great for buttery smooth scrolling, and it has a dynamic refresh rate setting for battery optimization. The huge touchpad is nice. Very accurate and handles multi-finger touches (like pinch to zoom) about as well as any Windows laptop I’ve tested. Still not Mac-like, but close. It also does a magical job at palm rejection while typing. I spend many hours typing each day, and I haven’t had any issue with my palms moving the curser. CPU and GPU are very, very powerful. I create Android apps as a hobby. The build process using my previous laptop with a 12th gen Intel 12700H processor took about 5 minutes. The Dell 14 Premium handled the same build in just over 4 minutes. Even the GPU is faster and strong enough for some Street Fighter games, and using video editing/converting programs is so much faster with the ARC graphics. I really don’t feel a huge need for a separate GPU at this point. Many professional reviews have pointed out that heat is an issue, but I’ve only ever noticed that from the bottom the laptop—just like every other laptop in the world. Perhaps it happened to them during heavy-use or benchmarking, but in my daily use heat has not been an issue. Likewise, fan noise has been near non-existent. Now to the dislikes (other than the naming scheme): The totally flat keyboard keys bug me. There’s no ergonomic concavity on the keys, which I miss. There’s also no gap or space between keys, which makes typos more likely and frequent because there’s no space between keys. I also don’t like silver or light-colored keyboards, but that’s just my preference. I’m not sold on the capacitive touch function keys above the keyboard. Do they work? Yes. But it seems like an unnecessary step when many people prefer actual buttons. The sound is very, very good on the laptop; however, I had a heck of time during setup with the drivers. Windows Update may be partially at fault here for repeatedly trying to install its own drivers. But that whole process was an unnecessary headache that required about a dozen reboots and pausing Windows Update. Again, not all Dell’s fault here. The heft of this computer is significant. Definitely heavier than all the other 14” laptops. But that weight comes with significant benefits. This guy is impeccably built, completely resistant to torquing or flexing of either the screen or the keyboard tray. This feels like a laptop meant to survive for years and years, and you’ll pay the weight tax for that. My day-to-day use of the 14 Premium has been relatively flawless, except for some prolong adjustment to the keyboard. I’ve even found myself using the Copilot button on the keyboard more and more frequently. I love being able to ask Copilot questions about topics in politics or history. And it’s done some cool stuff with image generation--even turned my dog into an anime character!!! The “H” labeled processors (like the 255H in this laptop) aren’t Intel’s heaviest-hitting AI processors, but they’re sufficient for me (most?) at this point. In terms of value for your money, well, that’s a tough one. On one hand, I feel like $2100 is a lot to spend on a laptop without a top-flight GPU onboard. But on the other hand, I feel like this is a computer you might keep for longer than your average laptop (I’d estimate an easy 5 years or so). So, if you’re the type that upgrades your PC every year or two, maybe you can get by with a cheaper laptop. But if quality and longevity matter to you, then maybe $2100 isn’t too much to ask. All-in-all, this is a great laptop, with plenty of CPU horsepower and a gorgeous screen, that’s truly made to last. If this matters to you, the Dell 14 Premium is worth a long look.

This is the greatest touch screen 14" laptop on the market!

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