Customer Ratings & Reviews

I needed a new computer that a technology challenged individual could use, but have it be up to date. I am not sure about all the technical things this has , but It is light weight, good touch screen, speed, and it’s easy to use. Zoom for appointments works great. I did have geek squad set it all up for me.

All I can say is this is the best laptop I have purchased in the past 20 years.

I recently purchased a Dell laptop from Best Buy, and overall, I’m very satisfied with my experience. The buying process was smooth, and the staff was helpful in answering my questions and guiding me toward the right model for my needs. Overall, this Dell laptop has proven to be a reliable choice, and I’d recommend both the product and the buying experience at Best Buy to anyone looking for a solid, everyday laptop.

A luxury laptop in terms of performance, build, and experience. The touchpad takes some time getting used to and does slow you down a bit, but for users who want to browse and enjoy every second on a PC, this is the one to use.

Great product, I’m able to do video editing, run large Excel sheets and surf the web.

Very please with speed and brilliant display, ease of use

This is one of the better laptop in the market. The processor is top of the line and display is just amazing. It packs power in a small form factor.

It was very quick and very excellent. I am recommending it

A lot faster than my old one. I'm a 1990's guy thx for the help

First off, let’s address the elephant in the room here: Dell’s new naming scheme is atrocious. This is the replacement for Dell’s well-regarded XPS line, just with a funny name. A few things I like: The screen is an OLED touchscreen, and it looks amazing. Crisp, bright, lots of contrast and supports HDR and even Dolby Vision. The 120Hz refresh rate is great for buttery smooth scrolling, and it has a dynamic refresh rate setting for battery optimization. The huge touchpad is nice. Very accurate and handles multi-finger touches (like pinch to zoom) about as well as any Windows laptop I’ve tested. Still not Mac-like, but close. It also does a magical job at palm rejection while typing. I spend many hours typing each day, and I haven’t had any issue with my palms moving the curser. CPU and GPU are very, very powerful. I create Android apps as a hobby. The build process using my previous laptop with a 12th gen Intel 12700H processor took about 5 minutes. The Dell 14 Premium handled the same build in just over 4 minutes. Even the GPU is faster and strong enough for some Street Fighter games, and using video editing/converting programs is so much faster with the ARC graphics. I really don’t feel a huge need for a separate GPU at this point. Many professional reviews have pointed out that heat is an issue, but I’ve only ever noticed that from the bottom the laptop—just like every other laptop in the world. Perhaps it happened to them during heavy-use or benchmarking, but in my daily use heat has not been an issue. Likewise, fan noise has been near non-existent. Now to the dislikes (other than the naming scheme): The totally flat keyboard keys bug me. There’s no ergonomic concavity on the keys, which I miss. There’s also no gap or space between keys, which makes typos more likely and frequent because there’s no space between keys. I also don’t like silver or light-colored keyboards, but that’s just my preference. I’m not sold on the capacitive touch function keys above the keyboard. Do they work? Yes. But it seems like an unnecessary step when many people prefer actual buttons. The sound is very, very good on the laptop; however, I had a heck of time during setup with the drivers. Windows Update may be partially at fault here for repeatedly trying to install its own drivers. But that whole process was an unnecessary headache that required about a dozen reboots and pausing Windows Update. Again, not all Dell’s fault here. The heft of this computer is significant. Definitely heavier than all the other 14” laptops. But that weight comes with significant benefits. This guy is impeccably built, completely resistant to torquing or flexing of either the screen or the keyboard tray. This feels like a laptop meant to survive for years and years, and you’ll pay the weight tax for that. My day-to-day use of the 14 Premium has been relatively flawless, except for some prolong adjustment to the keyboard. I’ve even found myself using the Copilot button on the keyboard more and more frequently. I love being able to ask Copilot questions about topics in politics or history. And it’s done some cool stuff with image generation--even turned my dog into an anime character!!! The “H” labeled processors (like the 255H in this laptop) aren’t Intel’s heaviest-hitting AI processors, but they’re sufficient for me (most?) at this point. In terms of value for your money, well, that’s a tough one. On one hand, I feel like $2100 is a lot to spend on a laptop without a top-flight GPU onboard. But on the other hand, I feel like this is a computer you might keep for longer than your average laptop (I’d estimate an easy 5 years or so). So, if you’re the type that upgrades your PC every year or two, maybe you can get by with a cheaper laptop. But if quality and longevity matter to you, then maybe $2100 isn’t too much to ask. All-in-all, this is a great laptop, with plenty of CPU horsepower and a gorgeous screen, that’s truly made to last. If this matters to you, the Dell 14 Premium is worth a long look.

I am just now getting to know my way around this new Windows 11 laptop. So far, so good!

I love it. I don't regret purchasing this computer. Easier to manipulate

I wish I could give this a 4.8 but it is so close to perfect I feel fine with the 5 stars I have given to this very nice laptop. So, why 4.8? For this price I really would like to see a "yoga" type hinge so it can convert into a tablet. The touch screen is very accurate and responsive and it is shame it must stay open and not flip over completely. None the less I love this compact powerful machine. Although dell promotes this product with entry level graphics, after checking with tech support I learned this little guy will support up to 4 external monitors in addition to the built in screen! That said the OLED screen is really bright, sharp and easy on the eyes! As for processer speed it is more than adequate for power users. I moved my video editing software over and it rendered almost as fast as my liquid cooled gaming desktop! Same with a monster excel spreadsheet I use for testing. The 32 gig ram and 1 Terabyte SSD certainly don't hinder performance. I do rely a lot on cloud storage however, there are times that I need to have large files saved locally when I am traveling. With this unit that is not a problem. The facial recognition feature to unlock is truly amazing. It recognizes me nearly instantly and off I go with the work or play I am doing in that moment. As for battery life, the specifications state up to 20 hours. I can assure you I am never working or playing for that long, however, after a full day of work there was still plenty of juice left! At just over 4 pounds, it is a little heavier than the laptop it replaces but that is a small price to pay for desktop power in such a small form factor. Speaking of which, holding this while open or closed, just screams quality with no perceivable flex even when I hole it by the very corner of the keyboard.

Associate Justin Bowers was extremely helpful in getting my new laptop set up and in walking me through its navigation.

Works as expected. Process to procure equipment was as expected.

The big selling points of the Dell Premium Laptop 14" are the vibrant 3.2K OLED display, it's sleek and minimalist design and its professional performance chops. In my week of use I came away thoroughly impressed. Obviously, the display is insanely great to look and interact with, colors are vibrant and blacks are deep, has HDR support and 120Hz refresh rate to make your movies, TV shoes and some games look great. The new design language of the capacitive function row and trackpad can be deemed divisive, but I don't mind it as it looks clean and they are always on anyway during use. The white keyboard and trackpad area will probably look gross after a while but so far it does a good job at not showing oil marks from skin or lotions after using it. For the performance, it's more silent beast than anything. You can get some light to medium gaming sessions in, but it's not the point of this laptop. You can edit videos, photos, or some graphic design without too much issue. The 32GB RAM version of my tester gives you a bit of leeway before things become taxing. The only real negative I have is the weight of the laptop. The main culprit is the inclusion of the OLED panel. It's not a chunker, but you may notice its presence in a bag more than some other similarly sized laptops. Overall, the Dell Premium Laptop 14" OLED is a great upper end option to challenge the MacBook Pros and if you can get over the function row change you'll definitely be happy picking one of these up.

It’s clear that Dell is trying to attract a group of clients who are willing to invest in a high-performing, aesthetically pleasing device with its Dell Premium 14" OLED 3.2K Touch Screen Laptop – Intel Core Ultra 7-255H with 32GB Memory. With this 14-inch premium laptop, Dell is delivering a very stylish and unique machine with some of the best specs I’ve seen. However, a few trade-offs need to be mentioned. These high standards are evident right from the unboxing experience. When you open the very sleek and high-quality box, it adds a layer of elegance alongside protection. Inside the box, you’ll find the laptop and its charger. In terms of connectivity, the device includes a two-part USB-C charger. In fact, every port on this laptop is USB-C—there’s no HDMI or standard USB port. However, it does include a headphone jack and an SD card reader. While I appreciate the SD reader, honestly, when are you going to need an SD card more than a regular USB port? I imagine the designers are thinking you'll use an adapter—but that could add latency to peripherals and discourage using the device for gaming. A big shout-out to the designers for the original touchpad. The trackpad blends seamlessly into the wrist rest area, making it look incredibly sleek. You’d expect it to be hard to find, but it’s surprisingly intuitive, as it's located in the usual centered position. Another example of Dell’s push toward minimalism is the Function keys and Escape button—there are no physical keys! Instead, they’re represented by a series of lights on the top row, which respond to touch in those vague areas. While very original, this feature is incredibly finicky for fast use, often requiring 3 or 4 taps to register. Now, let’s talk about specs. This laptop uses an Intel Core Ultra 7 CPU and a whopping 32GB of RAM, which is a huge upgrade from what I previously used. It also includes an Intel Arc 140T GPU and about 1TB of storage, which is excellent. The 2MP front-facing camera works great for video conferencing. Visuals are stunning, thanks to the 3200x2000 screen resolution and 120Hz refresh rate. Colors and images are crisp and clearly above average in this sector. But again, it’s not without its flaws. During my very scientific test (playing BeamNG.drive with AI traffic), the system struggled. Frames dropped significantly and input lag became a real issue. Compared to my old laptop—which took 1 or 2 minutes of lag before stabilizing to a playable state—this new one didn’t handle the game well. As I mentioned earlier, it's clear that this computer is not built for intense gaming, though it could handle lighter games reasonably well. Battery life is decent, averaging around 3 hours, depending on usage. There are two other miscellaneous points I’d like to mention. Like many modern devices, the box doesn’t include physical instructions—it comes with a tiny QR code on a random slip of paper. While I understand the push to reduce paper usage, a larger or clearer QR code would help. I’m also not thrilled with the limited one-year warranty; Dell should consider offering more generous coverage for clients who are investing in their premium devices. Finally, note that to turn on the computer, you need to press a blank key located at the top right corner of the keyboard. This might not be obvious for first-time users, even if the designers thought otherwise. All in all, despite a few concerns, this is a great laptop that will be my main companion for office and business tasks—and it will also enhance my movie-watching experience thanks to the excellent display quality. I strongly recommend it—unless gaming is your main use case.

I am not sure why Dell decided to change their branding, as the XPS line was well liked, but for those unfamiliar, that essentially is what this laptop is. As a whole, I think this laptop is spec’d well and has enough power and nice adds that make it a great machine for most people. It is a really solid combination of a good build, clean, modern, compact, and well thought out design, a well, but not perfect, spec’d machine, and a truly wonderful display. I think it largely gives you everything you need. I say largely only because of the GPU choice. On some level, it is fine for casual gaming, and really, this machine is not really meant for that, or, more than that, but given the other choices it is something to note for those that may need it. Otherwise, I am more than happy. Solid chip, a good amount of quick RAM, a nice 1TB SSD, the display, which really stands out, and some fairly robust connectivity (with 3 Thunderbolt 4 ports as well as modern card reader. All in all, I am pleased with the hardware choices. It more or less handles anything I throw at it. To be clear, I am not crushing it with intensive work loads, but all kinds of life stuff, email, messaging, office things, picture editing, movies, music, some creative work…and especially my Chrome tab “problem.” No issues. No problems. Everything runs smoothly. Even games, that I briefly touched upon earlier. Again, you may need to turn down some settings, and understand expectations, but even here I was pleased. In a perfect dream world, maybe the GPU is swapped out, and perhaps even more so, a premium machine can get a 2TB SSD as standard, but those would really be my only two digs or wishes here. I really do like this laptop. It does everything I need and want it to. Very well. It looks great, although I am still dying to see a matte black one. Please. It is thin and light. Yet well built. I think for productivity, creativity, and media it would be a machine nearly everyone would be happy with, and for all that you get I think the value is there.

This Dell Premium 14” laptop is a definite upgrade to my 5 year old Dell laptop. I immediately noticed the premium feel to it when I first popped it open. The OLED screen is beautiful and I like the touch-screen capability. Honestly though, this is my first touch-screen laptop so I keep forgetting it has that feature. After the initial setup steps, the computer started in on installing updates. A little frustrating, but not surprising. The frustration got worse. The updates didn't seem to take too long, but at a certain point they tanked the computer. It was completely stuck in what appeared to be sleep mode. The lights were on, but nobody was home. The screen was dark, but the keyboard was lit up. Here we go. I was trying to see if I could “wake up” the computer by pressing on the track pad or keys, but nothing was happening. I got frustrated so I walked away for a bit. Came back to it about 15 minutes later and it looked the same - I couldn't wake it up. I pressed the power button, nothing. I then tried holding down the power button to force a reboot. I finally got the computer to restart. When it finally did, everything looked normal and I was able to log in. While navigating around, the OS seems pretty smooth. The keyboard is just ok. I've never really liked laptop keyboards too much. The track pad takes some getting use to. This is the first track pad I've used where there are no borders outlining the track pad. You can't see that it's actually there. This presents a bit of a challenge when using the keyboard because you have to remember to avoid swiping the track pad. I usually remedy these issues by using an external keyboard and mouse. One thing I did start to notice was that apps seemed a bit slow to respond. When setting up the computer, I added my Microsoft account so a lot of the content from my OneDrive was installed. What this did for most apps is install “ghost” icons on the desktop. For example, there was an icon for Chrome, but when I clicked it, it opened Edge and I was taken to where I could download Chrome. That whole process was a bit laggy. From there on, reinstalling all my apps seemed to take quite a bit of time. As a side note, we have 1gb fiber internet service and a WiFi 6 mesh network. We're able to stream 4k TV and have PCs gaming at the same time, with no issues. Once everything was installed, and having some time to use the computer normally, it seemed to perform more and more efficiently. Not sure why, but this computer seems to get better the more you use it. The amount of RAM and HD memory is awesome. The computer seems to have a bit of a challenge when it comes to games. I know this isn't sold as a “gaming” computer, but I don't play any crazy, intensive games either. That being said, for the price of this PC, it would be a wonderful improvement if it had a dedicated GPU for a better graphics experience. Overall, once you can get past the setup challenges and the more you use the computer, the experience gets more pleasant. With the “sufficient” graphics card, this PC performs best as a productivity computer, and for that, I can recommend this laptop, whenever it goes on sale.

This is my second Dell computer/laptop that I have had, but this one is by far the BEST! The other two are old as far as technology is concerned and they both served me well. The first thing I want to point out is the packaging, Dell REALLY spends a lot in how they packaged this laptop, it came in a Dell cardboard box unlike other laptops I have received, and when I saw that I was somewhat concerned due to the fact the outer box had some minor damage. But when I opened the box there was no damage because this laptop is VERY WELL contained. Once I removed the laptop from the box I could just “feel” how well built this computer is! It just feels so smooth and sleek it truly is. I know it’s only a 14” computer but it is very lightweight. The color is beautiful, this laptop just screams impressiveness. This is also the first OLED laptop that I have had, and the colors are just so impressive, the touchscreen is very responsive and its so smooth that I have found myself using the touchscreen far more than I have w/ other laptops that I have. I like the power cord that comes w/ this laptop in that it’s not too bulky as most others are. I also really like how Dell has incorporated their Dell technology that basically makes this laptop run so smoothly. Overall I am throughly impressed w/ this Dell OLED Touch Screen laptop and I HIGHLY recommend it.