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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 26 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers commend the refurbished OptiPlex desktop for its excellent performance and speed, with many noting its ease of setup and use. The solid-state drive (SSD) is also frequently praised for its impressive speed and quiet operation. Several customers highlight the machine's overall condition, describing it as practically new.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 26 reviews
  • Rated 5 out of 5 stars

    Working great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item arrived on time. Outside cardboard packaging was torn but foam inserts protected the computer. It started up and connected to the internet with no problems. I am still setting up and configuring but everything is working normally.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this cpu assuming its a good product. We purchased 2 of this to use for office, but then the other one is not working at all, tried to call their 800 number it always tell you caller number 2. I emailed them they seems to reply and hopefully waiting for replacement. I Will change this review once the replacement is working well. Lesson learn just buy a new one, save your self from headache and trouble.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Lorraine,

      We're sorry to hear that you're having issues with one of your new computers. Please reach out to Dell's Technical Support Team for assistance: http://dell.to/2sH7Qlm.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 2 out of 5 stars

    Malfunctioning After 27 Days

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this PC for just nearly a month. Seemed fine straight out of the box, but when I connected everything the first thing I noticed that the light for the power button didn't work. I thought it was no big deal. A few times the display didn't connect but a restart fixed that quickly, no big deal. Everything was working okay until today. I've been using this for school and some light video gaming for 27 days and all of a sudden the audio output isn't working at all. Won't connect to speakers or monitor or earbuds. Decide to restart it to see if that fixes it, so I restart and when it comes back on the display is totally messed up. Wrong ratio, the display is orange, it's all pixelated as if it's displaying 480p instead of the 1080p that it was previous (and currently was on in the settings). So I disable the display driver and that "fixes" it. Still no audio, now with no display driver. I messed around with different HDMI cables and tried finagling the HDMI adapter I have to use and it still is having problems. Taking it in tomorrow, disappointing refurbish. If yours has issues straight out the box, return it instead of waiting for it more issues to surface. Should've known it wasn't a good fixer upper.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Upgraded our computers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent computer you cant even tell its refurbished, comes with the mouse and keyboard witch was a nice surprise

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Speed

    Rated 5 out of 5 stars

    An excellent computer for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast, it's quiet, and it has enough memory to handle exactly what I need (photography and archiving). Came in excellent shape with no more set-up than simply plugging it in. Would definitely recommend for anyone needing to upgrade their home system.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great value, great home computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard disk crashed on our family computer And I needed something fairly quickly and didn’t want to spend a fortune. I’m very happy with my purchase. Ordered online and was able to get contactless pickup in front of the store. The computer is exactly what I needed. Easy to set up and runs well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect PC for my needs. Came well packaged and set up with simple. I do not care for the mouse nor the keyboard, however, and will give them away. Before buying this computer, I had two different tech friends look at the specs and both agreed it was a great computer for the price. I know nothing about specs, so I had to trust them both.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent speed in booting up, no lag with multiple windows and programs running. Pair it with a 5TB external drive and you are all set at a price that is well worth it. No sense in not taking advantage of refurbished unit likely used very little in a commercial environment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Ssd

    Rated 5 out of 5 stars

    Exactly what I was looking for!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and powerful. My first SSD drive computer and I have to say...its impressive. Its a very economical system and does everything I need as a small business computer. I am using it with Photoshop Elements 202 and Adobe Acrobat DC, dual monitors with several windows open at at time, still very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ssd

    Rated 4 out of 5 stars

    Replacement for XP box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice box, small form factor. I like the SS hard drive very quiet. One of the USB ports on the front does not work, but there are lots of them, so it's not a big deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    As expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer, especially for the price Easy to set up. Works well I would but refurbished again

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Nice choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Condition is perfect and after around two weeks I find it really a monster

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good refurbished computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished Optipex Dell computer is running absolutely flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Ssd

    Rated 5 out of 5 stars

    This is a great product for the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old PC finally croaked so I got this one. I was able to transfer the dual head PCI display card into it. I don't need to game but for me It's smokin' fast w/16gb RAM and an SSD drive. The keyboard is a little cheap but the old one still works great. Other than that zero complaints. Highly recommend, feels like brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Seems to work OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed these, and they seem to be working well. Will have to see how well they hold up in a few years, but price was very good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Desktop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about purchasing a refurbished tower, but this one is everything I was hoping it would be. Quick install and fast! No need to spend big $ for a product that is like new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Refubished desktop.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never bought a refurbished item but this is like almost new not bad for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great refurbed pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refurbished PC, with all the bells and whistles most everyone would need.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just sad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less then 2 months in and the power supply quit working. Will not turn on. Had my "tech guy" look at it and he confirmed the problem was the power supply. Also, did not read the description well enough and it is not WiFi capable either. My mistake there but the power problem was Best Buy's mistake in my opinion.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great computer for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with any flaws. Great computer for the price

    I would recommend this to a friend
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