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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 843 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

  • Features

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the S2421NX monitor's large, easy-to-read screen, its user-friendly design, and the excellent value for its price. Many appreciate the sharp resolution and clarity of the display, along with the included HDMI cable. However, some users wish it had built-in speakers and a more adjustable stand. A few also noted that the refresh rate could be improved for certain uses.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 843 reviews
  • Rated 3 out of 5 stars

    could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice in size and weight but i expected a better picture

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Atm78,
      Thank you for taking the time to leave a review of your Dell 23.8” monitor. We are sorry to hear that you are not completely satisfied with the screen on your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
      We recommend that you contact Dell directly with the information below if you need further assistance.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Regards,
      Summer@Dell Dell

  • Rated 2 out of 5 stars

    Died After Less Than 2 Years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased his computer in July of 2022. It stopped working today (May 2024). It won't even turn on. I can't believe a dell dies after less than 2 years.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello JenniferW,

      We would like to thank you for taking the time to provide us with your feedback. We apologize for the issue you are experiencing with your Dell S2421NX 23.8" IPS LED FHD AMD FreeSync VESA Monitor because it is having start-up problems.
      We will share your feedback with our quality team so that improvements can be made to our current and future products and services.

      Below I have provided link to troubleshoot with the full article that can help start-up issues:
      How to Troubleshoot Display or Video Issues on a Dell Monitor : https://bitly.cx/8nAu

      If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 3 out of 5 stars

    Good to have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good option if you want comfortable office in your home

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey SushilR,

      WE want to thank you for taking the time to leave a review of your Dell Monitor. We are happy to hear that you are enjoying your device. That is the type of feedback we like to hear from our customers and the type of product Dell intends to deliver. If you come across any questions or concerns, we would love to help you. Below I have provided the toll-free number and chat link to our support team for your convenience.

      Should you need further assistance; we recommend that you contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Best Regards,
      Summer@Dell Dell

  • Cons mentioned:
    Speakers

    Rated 1 out of 5 stars

    Speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Day 2 speakers went out . Cant seem to get help . Currently using a output device

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Zeotron,
      We want to thank you for taking the time to leave a review of your Dell 23.8” monitor. We are sorry to hear that you are experiencing an issue with the audio on your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Bellow I have provided a few troubleshooting steps to help resolve your issue.
      Steps you can use to troubleshoot your audio.

      1. Click Start and select Settings (gear icon).
      2. Click Update & Security and select Troubleshoot.
      3. Click Recording Audio and then click Run the troubleshooter.
      4. Follow the on-screen instructions to complete the troubleshooting process.

      This link can also help when identifying your audio issues: https://dell.to/3jegjK2

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Ease of use, Hdmi
    Cons mentioned:
    Refresh rate
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Display Color, Nice Panoramic Size

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the box is the monitor, the mount, the VESA mount section cover, HDMI cord Warranty/Safety/Regulatory Information booklet and a quick start guide. (If you need a manual you can pull it up on the Dell website.) The monitor stand was super easy to attach and no tools needed. There is a latch that you turn upward and twist and tighten. If you would like a more secure tightening then there is a flathead part of the screw as well. I was very comfortable with just tightening with the attached latch. A little side note, the monitor does go back and forth but not up and down with the stand. There is a VESA mount section on the the back of the monitor for a mount where you would be able to move the monitor in all directions and this is sold separately. At the moment, I am okay with having the monitor on the stand so I have not purchased the mount. I am pretty sure I will purchase in the future. The rest of the installation was simple, plug in the HDMI cord and power plug and turn on the monitor. There are two HDMI ports and you can set the monitor to be on HDMI1, HDMI2 or auto select. Personally I like using the auto select because when I switch from work to gaming, I can wake one or the other and the screen automatically switches. I played two of my MMORPG games and at first the refresh rate wasn’t as good as my gaming laptop. I adjusted the monitor and the game video settings and the visuals improved. There are settings on the monitor settings and you can change the color settings for different options, there is even a movie setting. Additional features are the cable management slot and the audio line-out port. The cable management slot is on the stand and you tailor your cords through the slot for organization. The audio line-out port is for speakers, unfortunately not for headphones per the manual. Overall, I really like the monitor and I would recommend it to friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Speakers, Stand
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sleek, good value, solid monitor

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great monitor, for the value... Let's start right off with the negatives, neither really reduce my rating, but need to be noted - No speakers. That isn't going to be an issue for most gamers, as we all wear headsets, but if you need that in your monitor, this isn't the one you want. - No DisplayPort / Thunderbolt support directly. Only HDMI inputs, so if you need to use one of those popular video connection types, you will need an adapter. - Stand is limited. What you see is what you get, doesn't allow the monitor to be rotate 90 degrees, or a lot of flexibility in height and other adjustments, but the monitor is VESA compatible, so there are hundreds of options out there to do that for you. Now for the good stuff: - This is really slick looking, this is going to look great on any desk, the back is sleek, so even if that is presenting out, looks good. - Easy setup... Dispite the lack of the other popular ports, easy to setup. Plug in, connect HDMi, and you are on your way. No fuss. - Good size for most gaming. You an get to the point to big is too big. this sits right in the sweet spot area, while not taking up a ton of space. Colors are deep and vibrant. Easy on the eyes. The standard brightness and contrast controls are there, so you can tweak to the way you like it. I don't have equipment to measure responsiveness, but from the naked eye, it responds really quick, and perfect for the high paced games that are out now. No USB ports, but no need for them either. just get yourself a usb hub if you need more connections

  • Rated 5 out of 5 stars

    New monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good.works well on our new Dell computer. Would recommend this to others.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi, Price, Resolution
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Well Priced Gaming Monitor

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming monitor is a well rounded one. It displays a 1920 x 1080p with a refresh rate of 75 Hz. It is AMD Free Sync compatible and is at a good price range. This monitor does not have much in the way of a bezel either except at the bottom where you find the Dell logo and has a simple but sturdy plastic stand. This also has 2 HDMI ports. Setting this up is as easy as any other monitor. You will slide the neck of the stand into the back of the monitor and then neck onto the base. You are ready to set it up to the computer. You will plug the HDMI cable (included) into the back of the monitor and then your computer. Lastly, plug in the power cord into the back of the monitor and into an outlet. There is a tilt to the stand of this monitor so that you can set it to just the right angle for your viewing pleasure. A nice feature with this monitor is the IPS technology which gives the same colors at just about any viewing angle. AMD FreeSync is a plus as there are no real image “jerkiness” and play seems pretty smooth. If you do not like that blue light you get from most electronics, this has “ComfortView” which helps reduce that. I recommend this monitor if you don’t have a lot of space for a larger monitor and like playing games. It works well with the games I have played on it. I recommend this Dell monitor. It is a well known name and for the price of this quality monitor it is worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    vertical line on monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this monitor for less than 30 days and it developed a vertical line top to bottom. Not Best Buys fault, I believe it to be a manufacturer problem and will be returning to store.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear JerryB,
      Thank you for taking the time to leave a review of your Dell 23.8” Monitor. We are sorry to hear that you are experiencing an issue with a vertical line on your screen. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
      How to troubleshoot Display issues on a Dell Monitor: https://dell.to/4cDZ0uV
      If you need further assistance, we recommend using the toll-free number or chat link below to reach a valued member of our support team.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 5 out of 5 stars

    my opinion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the monitor. No problems, so far What else can I say

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 1 out of 5 stars

    If you need multiple screens, don’t recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor, won’t allow connection to multiple screens.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Greetings AshleyB,
      We appreciate you taking the time to leave a review of your Dell 23.8” monitor. We are sorry to hear that you are not completely satisfied with your device and that it is not compatible with other devices. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 5 out of 5 stars

    Great monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor. I have it on a monitor arm and it’s all good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Monitor for the Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this based on another person's purchase of the same product. Works as should but nothing above and beyond to make it a five star.

    I would recommend this to a friend
  • Pros mentioned:
    Resolution, Screen size
    Cons mentioned:
    Speakers
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great screen easy to install

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dell monitor is a great addition to my laptop setup. The monitor is 23.8 in diagonally, 21.2 inches across, and 16.3 inches high. It weighs about 8.5 pounds. It’s a good sized screen and perfect for watching movies on your computer. The colors standout well and there is no lag between the sound and the picture. The setup was so easy to do. Much easier than setting up the same thing at work. I connected the monitor to my laptop via the hdmi cable that came with the monitor and right clicked on the laptop to setup my screen preference and within 2 minutes I was done. The screen has a matte finish to reduce glare. It has a resolution of 1920x1080 full hd also. It has a 75Hz refresh rate. You can tilt the screen up and down to your comfort level. It also has two hdmi ports in the back. It does not have any speakers and you cannot plug in your headphones to the monitor. It has no sound. It does have a small bezel but the bezel does not impact the viewing arena of the screen. You do t even notice it. I would definitely recommend this monitor as an additional screen for your work station. It feels sturdy and is very easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Hdmi, Screen size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy Setup, Clear Image

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the first things I noticed about this monitor is that picture I see is the same size as my old all in one but the unit itself is smaller. This is because the picture goes to edge to edge, no extra room/space on the monitor. Real estate on my desk is at a premium so I appreciate a smaller physical unit that gives me the same size picture. The video has clear images, videos play well. The unit comes with either an adjustable stand or a fixed stand, I received the fixed stand. It works fine for me. the connecting cable is an HDMI cable. Regrettably my Mac does not have an HDMI port and I don't a cable so I can't comment on connecting with a Mac. I did connect to my non Mac laptop and it was very easy. Connect the stand, plug it in and connect it to the laptop. Turn it on. Interesting the monitor asked what language (defaulted to English). Took me a bit to figure out that the buttons under the bottom edge correlate to the up/down arrows etc. Was able to confirm English as the language and then the monitor was displaying my laptop screen. Perfect.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought 3 for my job cause your sale person said that the one I need well took to my job wrong one not problem people make mistakes what me off was when I came back they gave me a hard time would not help me find what I really need need the right one than had a hard time trying to get my money back like not sure if I want the headache again coming back for my job

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Service?"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nowhere in the description did it tell the purchaser that a VGA to HDMI converter is required. When I called Geek Squad I got NO help, only meek apologies. Now Best Buy wants to change me $150 to hook it up!

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey NormanB,
      We value your feedback and want to thank you for taking the time to leave a review of your Dell 23.8” monitor. We are sorry to hear that you did not receive excellent customer support. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance, we recommend reaching out to a member of our support team with the toll-free number or chat link below.

      If you need further assistance, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 1 out of 5 stars

    works if you don't need adjustable monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the issue I have with this monitor is the lack of flexibility for the adjustment of the screen. to be honest I thought I could work with the screen inability to move up. I need dual monitors and this one could not function as my other screen.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Workfromhome,

      Thank you very much for your valued feedback. We are sorry to hear that you are not 100% satisfied with your Dell 23.8” monitor because its height cannot be adjusted. We will share your comments about these issues with our quality team, so future improvements can be made.

      If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.

      Best,
      Katarina@Dell

      Should you need further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896 Dell

  • Rated 4 out of 5 stars

    monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the monitor for my son, and he really likes it a lot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my Dell monitor. It is performing well.

    I would recommend this to a friend