Customer Ratings & Reviews

Miguel,

Thanks for your review. Here are some tips to get your computer started again:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan
1-800-624-9896

Hello PN74,

Thank you for your review. We apologize for the issues you have come across with the monitor. We have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue. Your monitor provides a self-test feature that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove all digital cables (DVI, HDMI or DisplayPort) from the back of the computer.
Turn on the monitor.
Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.

If your monitor still has issues, this link can be used to help run further steps and provide more in-depth information: https://dell.to/2IrqOc6.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Disappointed,

Thank you for your review. We apologize for the issues you have come across with your Monitor. We would love to help right away and know more about the issue you are experiencing with your microphone and webcam. Please, use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896

Hello Sisuusa,

Thanks for your review. We are sorry to hear that you are experiencing this abnormality and apologize for the inconvenience. We recommend you diagnose your monitor to determine the severity of the issue. Provided below are instructions to do so.

1. Make sure that the monitor screen is clean (no dust particles on the surface of the screen).

2. Unplug the video cable(s) from the back of the monitor and the PC. The monitor should now enter self-test mode.

3. Press and hold the menu button for 5 seconds. A gray screen should appear.

4. Carefully inspect the screen for abnormalities.

5. Press again. The color of the screen should now change to red.

6. Inspect the screen for any abnormalities.

7. Repeat Step 5 and Step 6 to inspect the screen in green, blue, black, white and text screens.

8. The test is complete when the white screen appears.

9. Press again to exit the built-in self test diagnostics.

If you do notice any abnormalities in the built-in self test mode, you may get the monitor repaired/replaced if it is under warranty by contacting Dell Support directly.

Best regards,
Wendy C.

If you have any questions or concerns, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello upsetconsumer,

Thank you for your review. We apologize for the issues you have come across with the monitor. We have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue. Your monitor provides a self-test feature that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove all digital cables (DVI, HDMI or DisplayPort) from the back of the computer.
Turn on the monitor.
Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.

If your monitor still has issues, this link can be used to help run further steps and provide more in-depth information: https://dell.to/2IrqOc6.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Anna,

We're sorry to hear about your purchase experience. We hope that you were able to return your monitor successfully and that you'll consider Dell again in the future.

Best,
Bryan
1-800-624-9896

Hello DisappointedCustomer,

Thank you for your review and input. We apologize for the issues you have come across with the screen of your monitor and have provided steps below that may help with fixing your black screen. The details include how to perform a hard reset along with expelling and lingering power.

1. Disconnect all external devices or peripherals (such as a printer, Bluetooth, or USB devices).
2. Power off your laptop by pressing the Power button for about 10 to 20 seconds.
3. Disconnect the AC adapter and remove the battery intact.
4. Drain the remaining battery by holding onto the power button for approximately 60 seconds.
5. Place the battery back in and plug in the charger.
6. Press the Power button to turn on your laptop.

If you require further assistance, please visit the Support Page of your product.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Star,

Thank you for your feedback. We understand that it is early to request a review and would love your input when you feel it is best. If you come across any further questions, issues, or concerns, please visit the Support Page of the product.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your feedback and review. We are extremely sorry to hear that your screen wouldn't t power on. We apologize for this issue ad would love to assist you right away. We have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue.

To run the monitor built-in self test (BIST):
1. Make sure that the monitor screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the Dell monitor and the PC. The Dell monitor should now enter self-test mode.
3. Press and hold Button 1 for 5 seconds. A gray screen should appear.
4. Carefully inspect the screen for abnormalities.
5. Press Button 1 on the front panel again. The color of the screen should now change to red.
6. Inspect the screen for any abnormalities.
7. Repeat Step 5 and Step 6 to inspect the screen in green, blue, black, white and text screens.
8. The test is complete when the white screen appears.
9. Press Button 1 to exit the built-in self test diagnostics.

If your monitor still has issues, this link can be used to help run further steps and provide more in-depth information: https://dell.to/3jTiTFm. If the issue persists, please contact Dell Support directly at: 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

The001,

We're sorry to hear that your item went on sale after you purchased it. We'd recommend checking out the terms of Best Buy's Price Match Guarantee here: http://bit.ly/3ale7cM.

Best,
Bryan
1-800-624-9896

Hello Jeff,

Thank you for your feedback and review. We apologize for the issues you have come across with the monitor. We have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue.

1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.

If your monitor still has issues, this link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

ColleenG,

Thanks for your review and we're sorry that your cable continues to come out of the back of your monitor. Please ensure that it is properly fully inserted into the monitor. We will share your feedback with our team so that future enhancements can be considered.

Best,
Bryan
1-800-624-9896

Ajay,

We're sorry that your new monitor is not meeting your needs. We'd recommend checking out this article to help improve your monitor's display: https://dell.to/2CLF6yC. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/2UxKoGe.

Best,
Bryan
1-800-624-9896

Badproduct,

Thanks for your feedback and we're sorry that your screen's resolution is not meeting your expectations. We'd recommend the following article to help troubleshoot the display concerns that you have: https://dell.to/2CLF6yC.

Best,
Bryan
1-800-624-9896

Scott,

Thanks for your review and we're sorry to hear that your monitor arrived damaged. We'd recommend that you reach out to Best Buy in order to find out what your return and exchange options are: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896