Customer Ratings & Reviews
- Model:
- XPS9315-7725SKY-PUS
- SKU:
- 6540612
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers love the XPS 13's lightweight design, impressive battery life, and excellent performance. Many appreciate its compact size and high-quality build, along with the ample RAM and storage. However, some users wish it had more ports, and a few have noted that it can get warm and the fan can be noticeable at times. Overall, the positive feedback on portability, performance, and build quality outweighs the concerns about ports and heat.
This summary was generated by AI based on customer reviews.
Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it is exactly what I need for my new business.
I would recommend this to a friendDell XPS 13
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good quality product. Fits my need with the most new features.
I would recommend this to a friendExcellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing. I’m very happy with this product
I would recommend this to a friendDonna
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was incredible!! Highly recommend to friends and family
I would recommend this to a friendGreat service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop and the service provided was top-notch
I would recommend this to a friendA+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My college student loves this laptop! Highly recommended!
I would recommend this to a friendBest ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never been so happy to do my work on a laptop best
I would recommend this to a friendLaptop Purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a great laptop. Easy to purchase online
I would recommend this to a friendPortable Laptop with solid specs.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slim, portable, perfect for an employee on the go.
I would recommend this to a friendLook for good open box computers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer, Open box but still working very well.
I would recommend this to a friendGood stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good equipment and great experience buy one i did.
I would recommend this to a friendStunning Look
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, sleek model but keyboard is a drawback, when back light is on you will not be able to see the keys.Display is okay would have been better than FHD in this budget.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello jGOUD,
Thank you for taking the time to leave a review of your XPS 13. We are sorry to hear that you are not completely satisfied with the keyboard. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Fan noise
Worst battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using this laptop from one week but it didnt meet my expectations. Battery lasts only 3 hrs on full charge which is very disappointing, when i am working on 2 excel sheets it gets stuck and i need to force restart the laptop. Audio is very very bad and laptop makes fan noise which is disgusting. I highly recommend not to buy this laptop
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Ajaykumar,
Thank you very much for your valuable feedback. We apologize for the issue you are experiencing with your Dell XPS 13 9315 laptop computer because the battery performance is not as good as you expected, you are having audio and fan noise issues, and it freezes.
This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
Below I have provided troubleshooting instructions with the full article that can help you troubleshoot and resolve audio issue:
1. Check the audio ports for damage and clean ports.
2. Restart your computer.
3. Check the microphone connection. (external microphone only)
4. Set default recording device and check the microphone volume.
5. Check the settings in voice communication apps.
6. Run Microsoft Sound Troubleshooter.
7. Troubleshoot Bluetooth devices. (Bluetooth speakers or headphones)
8. Reinstall or Update chipset driver, audio driver, and BIOS.
9. Run a hardware diagnostic test.
10. Download and install Microsoft Windows updates.
11. Perform Windows System Restore.
12. Restore your computer to factory defaults.
How to Troubleshoot Audio or Sound Recording Issues: https://dell.to/3p73Us3
Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Below I have provided steps with the full article that can help you improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 11 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) The Battery Saver Settings screen allows you to customize further Battery Saver features.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
Below I have also provided troubleshooting instructions with the full article that can help resolve the freezing or hanging issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall, and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
To help resolve the fan noise issue, we recommend the following these steps:
1. Check and clean air vents.
2. Provide proper ventilation.
3. Run a hardware diagnostic test.
4. Update the BIOS and device drivers.
5. Download and install Microsoft Windows Updates.
6. Run optimize my computer using Dell Support Assist.
7. Limit startup programs.
8. Scan your computer for malware.
If your issue with fan noise continues these articles can be used to further assist:
How to Troubleshoot Fan Issues: http://dell.to/38XbfCV
How to identify and resolve Noise Issues on your Dell System: https://dell.to/3IAIsoO
If you continue to experience any issues, please reach out to Dell Support directly by using the information provided below for further guidance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
Poor performance for graphics, design, and excel
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Lenovo bas given me a lot of problems due to the graphics card. It was my 4th lenovo purchase but the only laptop which gave such problems.
No, I would not recommend this to a friendNot bad, but probably can find better for the pric
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad machine, but was not as fast as I was expecting for the price.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There JoelA,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Dell XPS 13 laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IN less than a month the mother board fried. All other device were good.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There Naren,
Thank you for taking the time to leave a review of your Dell XPS13. We are sorry to hear that your mother board is broken. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you resolve your issue. We recommend reaching out to our support team with the toll-free number or chat link below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Heat
Beautiful but horrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience beautiful model. Battery doesnt last, it heats up and it continuously disconnects from bluetooth headsets
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There CarolinaR,
Thank you for taking the time to leave a review. We apologize for the battery performance issues you are experiencing with your Dell XPS 13 Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Build qualityCons mentioned:Ports
Sleek, Fast, and Quiet
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box, my first impressions of the Dell XPS 13 FHD are, this unit is sleek, light weight and well built. The build quality seems easily comparable to a macbook. In fact the whole computer is reminiscent of the macbook airs. It was very easy to set up and get started. Nothing unusual there but the setup did go quickly and smoothly. Only downside right off the bat was that it is hard to open. Maybe the one handed open feature will wear in after some more use. The keyboard is very comfortable to use especially for a smaller laptop. The packaging was premium as well. The charger is small and compact just like this computer. The only downside is that due to its sleek design there isn't much room for many ports. It only has two USB type C ports. One on either side. You will need to use these to charge your XPS laptop. My concern is that USB type C ports can wear out over time. Only time will tell. If you want to use this laptop with headphones, you will need bluetooth headphones. Bluetooth connectivity on windows devices just isn't the most friendly experience yet. The XPS does come with a "dongle" that will include a DAC (Digital Audio Converter) to go from USB-C to 1.8mm headphone jack. You can also purchase a USB hub. There are many on the market and you can get ones that include HDMI, 1.8mm headphones, SD/micro SD card readers and USB type A connectors plus even some extras like VGA for connecting projectors or older hardware. The battery life is not the best on this unit but it will fully charge in just over 2 hours so it's not a deal breaker especially because the charger is so portable. This model comes with an FHD screen which looks nice but is not comparison to the oled models which offer a premium viewing experience for watching videos or even photo editing. Overall this is a very sleek, fast, quiet little beast of a computer. Great for many applications. I use it mainly for audio and video editing. Also there are plenty of cases and skins available for this guy since it's such a popular model.
I would recommend this to a friend - Pros mentioned:Battery life, Build quality, Processor speed
Great performance, one major flaw
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The XPS line of laptops has always had the reputation of being one of the best PC models you can purchase. This XPS 13 fits the bill in almost every way...except for one pretty major problem. That problem? The keyboard. If you were to use this keyboard with your eyes closed you'd think it was perfect. The travel is great, the size and spacing is great...but the color and the backlight? Not so much... I'm not sure why Dell decided to go with light gray keys and an only slightly darker shade of gray for the characters on the keys. If you're using this in the dark with the backlighting on - no issues whatsoever. But as soon as you're in any sort of light? Different story. It's not just sunlight that is the problem (though that makes it nearly impossible to discern what's on the keys no matter what settings you use for the backlighting)...but even regular fluorescent light in the office makes the keys almost illegible. If you turn the backlight completely off it's a little better, but I still find myself needing to lean into the keyboard to find the volume & brightness buttons. I'm a touch-typer so regular use isn't that terrible when in a well-lit environment, but as soon as I need to find a function key, I'm lost. All that said...if you can look past the keyboard, this laptop is actually pretty great. The battery life has been great for me - I can last the whole workday without needing to be plugged in. The screen is super sharp and color accurate. The trackpad is great, and even the speakers are surprisingly full for a laptop this small. Performance hasn't been lacking either - I'm able to render 1080p video at a very good clip (averaging 15 minutes to render an hour long video). While I don't play the most demanding games, I've had no issues using the XPS 13 to play a few hours of Stardew Valley or Civilization 6. My routine workload in Chrome (10+ tabs) doesn't cause any hiccups, and I'm able to have stuff like Teams and Outlook running in the background all day with no performance hit. All in all, this is a good computer with that one physical flaw of the keyboard color/lighting. I've just put the laptop up on a stand and use a bluetooth keyboard while in my office and I'm off and running. If your setup will be similar - or if your normal work environment is on the more dimly-lit side - you'll be happy with this laptop.
I would recommend this to a friend Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop if want to just be used on the Go. I tried to used it on my WFH setup (2 monitors, dock, etc) and it just couldn’t perform. The laptop started to overheat (fan noise too loud too) and the overall performance just slowed down (just with quite of tabs open and a YouTube video playing). Dell must work on its cooling system.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi HectorC,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 13 laptop. We are sorry to hear that you were experiencing an issue with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell