Customer Ratings & Reviews
- Model:
- XPS9320-7585SLV-PUS
- SKU:
- 6520770
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers love the XPS 13 Plus's keyboard quality, lightweight design, and portability. Many appreciate its small size and beautiful aesthetics, but some users point to battery life and heat as potential drawbacks. A few also mentioned concerns about the limited port selection.
This summary was generated by AI based on customer reviews.
Great little laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved the XPS line since they came out. I use this for remote work when out of the office. Perfect for travel and being able to work. I have the 15.6 for my personal use. Great laptops!!
I would recommend this to a friend- Pros mentioned:Portability
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good computer for portability. Not so much for games
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Rosita,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your XPS 13 plus. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Alright
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s all right, laptop that can be used for a lot of thingsI’ll
I would recommend this to a friendExcellent device and customer experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought open box satisfactory from Best buy. As usual it was amazing experience in the features and services. Only small label markings on the laptop that can be easily cleaned and otherwise this is amazing device.
I would recommend this to a friendNice Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Laptop, Screen display and overall look is great, battery life & performance so far is ok.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Very good...gooder than good..is that 45 characters... nice...
I would recommend this to a friendDell - XPS 13 Plus 13.4" FHD+ Touch-Screen Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the device. It helped me very much with my school. I would recommend to anyone to buy and benefit from it
I would recommend this to a friendXps13 plus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought this laptop last week. It looks good and performing well.
I would recommend this to a friendXPS 13 Plus Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to use the XPS 13 Plus for its unique design and Intel i7 12 generation. Unfortunately, the keyboard was unreadable. The battery was excellent for 2 hours, then, it was screen darkville. I quickly returned the computer to BestBuy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings ChuckIrvine,
We appreciate you taking the time to leave a review of your XPS 13 touch screen laptop. We apologize that this device did not meet your expectations and that you made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
- Cons mentioned:Heat
Alluring, yet overwhelmingly disappointing.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this after much debate, having come from a Convertible 2-in-1 that lasted me quite some time. This thing gets as hot as an oven, and it doesn't take long at all either. If you want to move with your laptop to the next room while you need to keep the screen lid open, (I use my machine for tasking at work all day), do not plan on putting your hand on the bottom of this thing. Big mistake on my part on day one. The keyboard seems very sharp at first sight, however that opinion quickly dwindled after trying to successfully type and navigate with the smooshed together flat keys and invisible track pad. My work has suffered quite a bit, when this was supposed to make my life much easier. The LEDs at the top for the esc through delete keys look pretty neat, however it's not very functional as a "hybrid" keyboard like this, especially considering how bad the regular part of the keyboard is. Other than that, the machine runs well and the specs are right, just needs a full cosmetic overhaul. I will be returning this laptop and looking elsewhere for a new one. Should you be needing this for work or school, look elsewhere because it's going to drive you up a wall!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Soudane,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are encountering overheating issues with your XPS 13 Plus Laptop and that you are not satisfied with the keyboard on your device. Feedback like yours helps us improve our future products and services. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your overheating issue:
1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Regards,
Summer@Dell
Should you need further assistance; you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
WOW
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for IT Techy Guys, Loved the design of the lappy
I would recommend this to a friendS O O F I
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this model, and I already purchased 2 for my office. Truly recommended.
I would recommend this to a friendMy second dell computer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. I use it for work and school while I’m away from my desktop and it never gives me any issues!
I would recommend this to a friendGood deal
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is very good.fast pace .Keys are bright when back light is deem.Price is very affordable
I would recommend this to a friendBuy it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your money!! Buy it! Best bang for your money!! Buy it! Best bang for your money!! Buy it! Best bang for your money!! Buy it!
I would recommend this to a friendNew laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I had issues with my new laptop, the store manager has been very helpful and the laptop itself is really good
I would recommend this to a friendNot good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many issues with sound, screen touching and now is screen cable. I'm disappointed with a brand I used to like, it is mean the screen is gone
No, I would not recommend this to a friendDell XP super powerful and very portable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing powerful little laptop . Absolutely no lag even when multiple tasking .
I would recommend this to a friendEXCELLENT SERIVE WITH ALL ASPECTS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EACH PEROSN WAS PATIENT AND ANSWERED ALL MY QUESTIONS AND ASSISTED ME IN USING MY DEVICE.
I would recommend this to a friendLaptop for college
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good computer for a college student but the only think is wrong with it is it’s not flip laptops
I would recommend this to a friend