Customer Ratings & Reviews
- Model:
- XPS9320-7523BLK-PUS
- SKU:
- 6518256
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers value the XPS 13 Plus's stunning OLED display, high-quality keyboard and trackpad, and sleek design. Many appreciate its powerful performance thanks to ample RAM and fast storage, along with its portability and lightweight nature. However, a significant drawback reported by customers is the less-than-stellar battery life. Concerns were also raised regarding the device's tendency to overheat during use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
4out of 5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's smooth, love typing on it. The screen and performance are top notch would have been five stars but the battery life is not great.
I would recommend this to a friend - Cons mentioned:Battery life, Heat
Bad battery
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good hardware awful battery. It gets hot while working. The battery gets discharged very quickly.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Vahid,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS13 touchscreen laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
- Cons mentioned:Heat
Great PC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great build but heat is an issue. really portable.
I would recommend this to a friend - Pros mentioned:Keyboard qualityCons mentioned:Battery life
Battery Drainer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The trackpad and batter life are subpar. The scree, keyboard, and potential power are amazing. Unfortunately, the power needs to be dialed down otherwise the battery won't get more than 4 hours.
No, I would not recommend this to a friend - Cons mentioned:Battery life, Heat
Sleek design, disappoints with its over heating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dell XPS 13 Plus 13.4" OLED Touch-Screen Laptop, despite its sleek design, disappoints with its short battery life, excessive heating, and loud noise. I opted to return it and suggest considering alternatives with better performance and cooling capabilities
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello MayurP,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 13 touchscreen laptop. We are sorry to hear that you were experiencing an issue with your battery life, system temperature, and loud fan noise. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We are sorry that you made the decision to return your device. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Just get a MacBook Air
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a super great laptop unless you get it on sale. You can’t really game on it, it’s good for work and stuff but why spend 2000 on a windows computer when you could get a make book air for half the price that has a battery life literally 4 times as long. Only reason I could think of is if you wanted to game but it’s got integrated graphics so you can’t even do that. Go with the xps 15 if you really want a laptop that can game and preform
No, I would not recommend this to a friend- Pros mentioned:Design
Extremely hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is sleekly designed and cool. Fits perfectly well in hand bags
I would recommend this to a friend Reliable laptop!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is studying computer science. Out of the laptop we looked at this was the best. It fit all the criterias needed for her workload. I bought this for her September 2023 and it has given her no problems. I highly recommend this laptop to anyone.
I would recommend this to a friend- Cons mentioned:Heat
Dell’s “Macbook”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful product and very strong for the price but it gets very hot.
I would recommend this to a friend No usb port
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have a usb port. I had to purchase a removable port
I would recommend this to a friend- Pros mentioned:Processor speed
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for all the duties, fast and convenient
I would recommend this to a friend - Cons mentioned:Battery life, Heat
Poor quality control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got 2 units with similar problems, overheating, battery lasted less than 2 hours, blue screen. Really the quality control of this laptop left much to be desired. I returned them. I had had previous issue with all dell xps series, Dell premium laptop for the las few years. I need to seriously think about it to spend over a couple thousands for defective laptops. Dell customer services is not best to say less.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Cayano,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear about the issues you experienced with your Dell XPS 9320 laptops because they were overheating, the battery was not performing as you would expect and they were showing blue screen errors, and that you have ultimately decided to return these products. This is certainly not the experience that we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
Even if this particular product was not the right fit for you we hope that you will consider Dell in the future when you make your next system purchase.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
- Pros mentioned:Oled displayCons mentioned:Battery life, Heat
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Impressive display Touchpad works great Neutral: Capacitive function keys (fine, but honestly would prefer physical function keys. Kind of seems like different for the sake of different. Negative: Battery life (using normally with Chrome + citrix apps gets me about 4 hrs). Runs HOT (when chrome starts the fans, it is *very* uncomfortable to leave on the lap or even resting my palms on it. Save your money and get the regular XPS13 and give them another year to work out the issues with this new design.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Switchswitchswitch,
We would like to thank you for taking the time to provide us with your feedback. We are glad you like some of the features of your new Dell XPS 9320 but we are sorry to hear that you are not 100% satisfied with it because it is overheating and battery performance is not as good as you expected.
To help with overheating issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. Dell has also released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.
Drivers and Downloads page: https://dell.to/3Pw5S1x
I have also included steps to help improve the battery performance of your laptop:
1. On the taskbar’s notification area, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If the issues with your XPS laptop are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Extremely pleased with the Dell XPS 13 Plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a long time and did a bunch of research before purchasing the XPS 12 Plus. I compared Lenovo, HP, and MS Surface devices with similar configuration (2-in-1 wasn't a priority for me). Nearly every review has a different "best" choice. Everyone I talk to has their personal preferences. For my needs the Dell is outstanding. Between work and home, I've owned or used a half-dozen Dells over the past 10 years... without a complaint.
I would recommend this to a friendDecent battery, Bright in day use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a month now. Love the size, weight, battery and screen. Easy to see even when out in daylight and got a decent battery too.
I would recommend this to a friendPowerful laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great general use laptop with very high performance for multitasking, etc. solid construction and lightweight!
I would recommend this to a friend- Pros mentioned:Processor speed
Great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a powerhouse. Dispite only having an intel iris xe graphics this laptop is great for running multiple vms.
I would recommend this to a friend - Cons mentioned:Battery life
Found it on clerance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batery life could be better otherwise great for great deal on best buy
I would recommend this to a friend - Pros mentioned:Processor speed, RamCons mentioned:Battery life
Freezes, poor battery life, many issues. Regrets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been an incredible disappointment. It's supposed to be top of the line with a great processor and tons of RAM (32 GB). In reality, it freezes on me at least once a week while on a video call, I've had recurring issues with the sound where the laptop will stop making sound. I solve that by uninstalling and reinstalling the driver (good times from a brand new "premium" machine). Finally, the battery - if the laptop performed excellently, I'd forgive the poor battery life, but averaging just over 3 hours with a dimmed screen is ridiculous. I tried to return it to Best Buy and was shocked to learn that they only have a 14 day return policy. Now I may be stuck with what I think it a POS laptop.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello RegreatBuyingDell,
We appreciate you taking the time to leave us a review of your XPS 13. We are sorry to hear that you are experiencing an issue with your device freezing up and your battery life. That is not the type of feedback we like to hear from our customers. I have provided steps below to help resolve your freezing issues and a troubleshooting link to help with the performance of your battery.
Here are the steps to help resolve your freezing issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
- Cons mentioned:Battery life
XPS 13 PLUS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best look and easy to carry. Battery life is not that much good. Other than that it is pretty much good.
I would recommend this to a friend