Customer Ratings & Reviews

Hi JonG,

We appreciate you taking the time to leave us your review. We are sorry to hear that you are not too happy with your Dell XPS 9320 laptop computer because it is overheating, the battery performance is not as good as you expected, and it is slow. This is certainly not the experience we like to hear from our customers. We will share your feedback with our quality team so that improvements can be made to our current and future products and services.

Below I have provided steps with the full article that can help you improve the battery performance of your laptop.
Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn it on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver features.

4. Understand that certain browsers may be intensive on battery runtime.

How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4

Below I have also provided steps with the full article that can help you with slow performance issues with your laptop:

1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings

You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r

Here are the steps to help resolve your overheating issue:

1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.

How to Troubleshoot Overheating, Shutdown, or Thermal Issues on a Dell Computer: https://dell.to/3oAEYsV


If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at the information provided below:
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best Regards,
Katarina@Dell

Dear FariaS,
Thank you for taking the time to leave a review of your Dell XPS 13. We are sorry to hear that you were experiencing an issue with your device overheating and the trackpad and made the decision to return your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best Regards,
Summer@Dell