Customer Ratings & Reviews

Dear OmranA,
We appreciate you taking the time to leave a review of your Dell XPS 13 Plus touch screen laptop. We are sorry to hear that you experienced an issue with system temperature and then an issue with your second purchase. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality department for improvements in current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Sincerely,
Summer@Dell

Hi There Venik212,

Thank you for your review of your Dell XPS 13 Touchscreen Laptop. We are sorry to hear that the changes that were made to our device do not meet your expectations. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. In the meantime if you need further assistance we recommend reaching out to a member of our support team with the toll-free number or chat link below.

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best Regards,
Summer@Dell

Hi LuisL,
We value your feedback and want to thank you for taking the time to leave a review of your XPS 9320. We are sorry to hear that you were experiencing an issue with your system overheating and battery life and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell

Dear Rbtb,
We value your feedback and want to thank you for taking the time to leave a review of your XPS 13 touch screen laptop. We are sorry to hear that you are experiencing an issue with your device overheating. That is not the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help resolve your overheating issue:
1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.

How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Sincerely,
Summer@Dell

Hi Sunny12345,

We want to thank you for taking the time to leave us your review. We are sorry to hear that you are not 100% satisfied with your Dell XPS 9320 laptop because it is overheating, the touchpad is not working as it should, and you don’t like the keyboard feel. We will share your comments about these issues with our quality team, so future improvements can be made.

To help with overheating issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. Dell has also released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

Drivers and Downloads page: https://dell.to/3Pw5S1x

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

If the issues with your XPS laptop are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896