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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 205 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the fast performance, sharp display, long battery life, and high build quality of the XPS 15. They appreciate the powerful performance, upgradability, and responsive nature of the laptop. However, some customers have concerns about the overheating issue and the low-resolution webcam.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 205 reviews
  • Rated 5 out of 5 stars

    Dell XPS 15 Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this XPS15 as a combo work and play laptop, and I have not been disappointed. I was easily able to upgrade the RAM to 64GB and install a secondary 2TB SSD myself, so this will provide me with everything that I need for a long time. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop used for normal day stuff. Laptop has been a great addition to my arsenal of tech. Has not faultered in anyway. Always responsive and fast. Great that dell gave the option for end-user to upgrade RAM and M.2 down the line if needed. Great Laptop overall.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for quite a bit for a laptop because i decided to go back to school to pursue another degree. Very satisfied with the laptop. 16gb RAM is plenty but for the ones who wanna upgrade, RAM is upgradable! Love that it comes with a little hub for USB-A.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Build quality

    Rated 5 out of 5 stars

    XPS good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High build quality, good battery life, quick bootup times and reliable as I come to expect from the XPS brand

    I would recommend this to a friend
  • Pros mentioned:
    Display, Fast

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast great sound and display. Very lightweight and tons of usb c ports

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Machine. Seamlessly performs heavy tasks and gives a very good backup on battery power. It is simply a beast of a machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was very good and fast it was great to have upgradable ram and ssd

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Greatest Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Fantastic and Great Overall. My husband has been using it for his class work at school and I’ve been using it when I want to game with him. It’s a great gaming PC and we haven’t had any issues with running huge capacity games on it. Would buy another one of these if we needed it.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Solid computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop but my husband likes the Samsung edge better. This laptop runs well and is fast. However it took hours to set up and several calls from the support desk. Apparently there was a Microsoft issue the day we were trying to get it ready for use

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    GREAT BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well equipped laptop. Boots quickly and has plenty of storage space. Good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a lot of power in a lap top . Lots of battery life . Light weight .

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great machine...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all, a very capable machine, that is fast, runners video quickly, and seems to crunch data rapidly. The only complaint I have is really my own fault, in that I intended to purchase a machine with Windows 11 Pro, not home. Otherwise, no complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Webcam

    Rated 3 out of 5 stars

    It's Just Okay, but not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this today and I'm basically doing nothing on this Dell XPS 15 but I can still hear the fans. The only thing that I had opened was Brave for my internet browser and just opened up the settings for the laptop itself and I could hear the fans. My ears can be pretty sensitive at times, I'm going to end up returning this and I will be switching it for the 15 inch MacBook air instead. Mainly because it's fanless. Also the Keyboard Backlight doesn't get that bright. Though the laptop screen itself does get very bright. Lastly, I wish this was at least a 2k panel and I have no idea why Dell is using a crappy 720p webcam on this laptop. Makes no sense at the end of 2023. I do like the build quality though, but that's about it.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello There Her0,
      Thank you for taking the time to leave us your review. We apologize for the fan noise issues that you are experiencing with your Dell XPS 15 Laptop. It's important for us to hear about discrepancies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.

      Here are the steps to help resolve your fan noise issue:
      1. Check and clean air vents.
      2. Provide proper ventilation.
      3. Run a hardware diagnostic test.
      4. Update the BIOS and device drivers.
      5. Download and install Microsoft Windows Updates.
      6. Run optimize my computer using Dell Support Assist.
      7. Limit startup programs.
      8. Scan your computer for malware.

      How to Troubleshoot Fan Issues: https://dell.to/33NYLLE

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Good for remote work, iffy for other things.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a recent change to a hybrid work from home schedule, and decided to purchase this for remote work. It handles basic office functions smoothly, the processor, RAM and SSD built out is more than sufficient for a basic office workflow. What is not good is the heat build up and thermal throttling; this laptop gets hot fast, and the internal fans do little to keep it from hitting temps where the thermal throttling occurs with the GPU and processor. This occurs if you’re using any graphic intense program. Would not recommend if you’re a graphic designer or even for light gaming. Also, the display monitor quality on this laptop is so so, not as good as a MacBook Pro for sure. Otherwise, a somewhat pricer laptop good for basic remote work.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey GamingMonster220,
      We appreciate you taking the time to leave us your review. We are sorry to hear that you are encountering overheating issues with your Dell XPS 15 laptop. Feedback like yours helps us improve our future products and services. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.

      Here are the steps to help resolve your overheating issue:
      1. Inspect and clean the air vents and fans.
      2. Restart the computer.
      3. Update the BIOS and Chipset driver.
      4. Download and install Microsoft Windows updates.
      5. Run a hardware diagnostic test.
      6. Use Dell Power Manager to manage thermal performance.
      7. Improve efficiency to reduce heat.
      8. Perform a Windows System Restore.
      9. Restore the computer to factory settings.

      How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    A great laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a big upgrade from the Microsoft surface I had been using before. It may be missing the touchscreen/tablet features of that device, but it lasts all day at the office with a bigger more vibrant screen. The touchpad is enormous and it can handle modern games with only occasional slowdowns. I'm very happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good balance of power and weight from trusted name

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for son for school. It was a good price point and with a good blend of power and weight. Also have been happy with Dell laptops in the past and didn't want to take a chance on another (cheaper) brand. So far son loves it and has no issues. Hopefully it will give many years of use.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a solid build and has worked very well for me since purchased. it is fast, quiet, and has performed well on several applications that normally push any computer.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a new laptop. This one fills my needs for working from home as well as for helping with my hobbies and my streaming services. Very fast and has great sound. I do wish it was 4k for the money I spent though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    get it while you can

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when you get a $2000 lap top for 900 on an open box deal can you say anything else? Nope. laptop does great for my college classes and has the best value ever for the price

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast, easy & Fun!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT laptop! Very fast! Easily connected system to my wifi network and was able to transfer files, update system and be ready to go very quickly. Suprized at the ease of adding bluetooth devices and external video screens.

    I would recommend this to a friend
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