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Customer Ratings & Reviews

Your price for this item is $355.99
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The comparable value price is $1,999.99

Customer reviews

Rating 4.5 out of 5 stars with 205 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the fast performance, sharp display, long battery life, and high build quality of the XPS 15. They appreciate the powerful performance, upgradability, and responsive nature of the laptop. However, some customers have concerns about the overheating issue and the low-resolution webcam.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 205 reviews
  • Rated 5 out of 5 stars

    Powerful laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, high quality laptop. I only wish it had touch screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp, light and fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp, light and fast- well designed. Good job Dell.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st and last time buying from dell, this laptops been giving me issues after 1st month of usage ( i have this laptop for 1year and 15 days), basically after first month, laptop got slower and slower, i used to get 400 fps, now i play with 40,50 and lagging only playing league of legends, when i contact the support after 3rd month they took 6 hours to solve the issue through online support, and not even close to what it used to be 400fps, it was getting 140max, and after 1 month started to get slower and slower again, it takes 6 hours for them to solve the problem so i just decided to leave this way because i only play league of legends and cant not even open google chrome, i have had laptop of 500$ that does the same thing and lasted 4/5 years, this one broke the keyboard in 1 year and i never even smashed this pc or something like that, so ye keep in mind if you are going to buy, i wouldn't recommend at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My lap top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life super long. The speed is good and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is smoother and has enough power to get you daily tasks easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT LAPTOP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT LAPTOP, A BIT PRICEY BUT THE QUALITY IS SUPERB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for collage holds up well. Light weight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop, light weight and powerful I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell XPS 15

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for Engineering students! Well worth it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Intro laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, decent options. Needed some cooling.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice new computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Windows Operating System is confusing, but machine is very fast. The graphics are nice. Microsoft Safety features reject sites I've used for years with no difficulties.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Valued Customer,

      Thank you for taking the time to leave a review of your Dell XPS 15 FHD+ Laptop. We are sorry to hear that you are not completely satisfied due to the experience with Windows 11 operating system. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will share it with our quality team for improvements on current and future products.

      Below I have provided a few links to help you with your new laptop:
      XPS 15 9530 Setup and Specifications : https://url.dell.com/e417a4
      Windows 11 Tips and Tricks: https://bit.ly/3CQXeUa

      If you are still experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter and she loves this laptop

    I would recommend this to a friend
  • Pros mentioned:
    Display, Performance
    Cons mentioned:
    Ports
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Love this laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been hoping to get a XPS for a few years now. This laptop does not disappoint performance wise. I ran a PC Benchmark against this that I run against any machine I build or use. i like to know what the testing metrics are going into the use of the machine. My son's gaming desktop scored at an insane 98th percentile in the metrics. My gaming laptop scored in a respectable 75th percentile. How dis the XPS 15 score. 95th percentile out of the box and 93rd percentile after loading it up with some of my required applications. Just phenomenal. This got me excited to use the laptop even more than I had already been. There are a few drawbacks. Very limited on the number of ports. There are two Thunderbolt and one USB C 3.2 ports. There is a SD reader and a headphone/mic port. No HDMI, charging is through one of the USB/Thunderbolt ports which takes you down to two usable ports. One nice add is Dell includes what I would classify as a dongle or mini dock(?) that allows you to use one of the Thunderbolt or USB ports to add a HDMI port and a USB type A connection which I have a 5 port USB hub plugged into it. I almost missed this when unboxing the laptop because it blended so well into the packaging. The screen is absolutely gorgeous. The NVIDIA GeForce RTX 4050 is an excellent graphics card which can easily drive my 3440x1440 monitor. The gen 13 i7 is very impressive with it's performance. Almost makes me wonder how an i9 would have been. The system has 16 GB of system memory, 6 GB of GDDR6 video memory for the NVIDIA GeForce RTX 4050. Storage has it at a 1 TB SSD. The keyboard has really comfortable spacing between the keys and a very nice feel when typing. Key travel is almost perfect and is very consistent across the keyboard. The keyboard is also backlit, something I don't think I could go without after having it for so many years now. The track pad is pretty consistent and is quite large. I prefer using a mouse, but this track pad is quite usable. This may be the first laptop I have owned that I have not disabled the track pad immediately. While I am not an audiophile, the speakers perform quite nicely. They are loud and give a full range of sounds. They easily outperform most laptop speakers I have used in the past. I was actually amazed at how good they sounded. From what I have read up on, upgrading the laptop is pretty easy. There are two slots for hard drives, one is in use. And there are two memory slots that are both in use so you will need to replace both modules in the upgrade. To upgrade there are screws on the bottom that will remove the shell, a plastic separator tool is required to remove the shell. Everything is easily accessed from there. My final thought, this is one great laptop that only has a few minor drawbacks that can be easily corrected with a docking station or a USB-C hub. There is minimal bloatware, including the mandatory McAfee preinstall which I uninstalled. If you are on the fence, hit buy. If you want an i9, I want to now how good it is!!!

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 2 out of 5 stars

    Overheats.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price i would get something a little better, you do feel the heat after about 30 minutes of use had to return it.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello NoNever,
      Thank you for taking the time to leave a review of your Dell XPS 15 laptop. We are sorry to hear that you were experiencing an issue with your device overheating and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
      If you need further assistance, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 3 out of 5 stars

    pretty good laptop, bad windows install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you aim to use this, do a fresh install of windows i'm not sure what Dell is doing with their imaging but just grab a fresh ISO and it'll run muuuuch better

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey SaberSnoot,
      Your feedback is appreciated on your Dell XPS 9530. We are sorry to hear that you were experiencing an issue with your device but are happy to hear that your issue has been resolved. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance, we recommend using the toll-free number or chat link below to reach our support team.
      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896
      Best,
      Summer@Dell Dell

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s one of the most expensive laptop I ever bought and I regret it. I am still paying off this laptop and it just stopped working just like that. I used it and when it was low on charge I plugged it and turned it off. Tried turning it on again and it doesn’t want to turn on. It’s been like a year and few months I got this and I just don’t know what to do next. I bought it due $2100 and now it shows for $355 and I am just so confused. I am literally still paying for this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Build quality, Display
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Laptop that is a work of art, precision and power!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am unable to find something substantive that I did not find excellent about this Dell Laptop computer. The appearance is beautiful. The length, width, DEPTH dimensions excellent. The solidity, rigidity, and feel of the case excellent. The way the case is hinged and opens and shuts -- excellent. The interior design excellent in all respects with numerous function keys to control most everything a user could desire. The power on with face recognition functioned flawlessly in all light and angle settings. Everything loads rapidly, and the computer is ready to work in about 30 seconds. The battery life provided me with the ability to go through my 8-12 hour workday on a single charge. The resolution of the screen provides razor sharpness, brightness, contrast that are all excellent. The engine that drives this superb 15" laptop is up to fulfilling every task extremely rapidly and efficiently. Intel's latest generation i7 is quiet, and quick, combined with very fast mass storage via a silky smooth SSD of 512 gig and 16 gig of state of the art RAM. Everything just worked perfectly. BTW: keyboard feel and large trackpad feel superb! Anything left to be desired? I would have liked more ports, to include HDMI, and USB A and B. Dell did provide an adapter so that a USB A/B and HDMI device could connect via the USB C slots, but that is a small annoyance. A small adapter is just one more piece of equipment that may be easily forgotten or misplaced. I frequently use a projector for presentations and the HDMI adapter worked well ( but must always be handy). In short, what's not to love? I cannot think of anything!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally hated this laptop lots of update out of the box, ran really slow. I could barely lode up google. I had gotten it in Store and returned it within 2 hours

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Design body flaw in keyboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XPS models are amazing design and perfection to everything. But, this one dell take it too much perfect which makes you will have wrist pain whenever you type on this keyboard. there is no reason to put sharp edge for the keyboard for looks. Functionality is more important than the looks, need to change design of the body.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Greetings HlwanP,
      We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 15 laptop. We are sorry to hear that you are not completely satisfied with your keyboard design. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.

      If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Battery life, Display
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Slick and powerful laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop feels premium from the way it comes boxed. There is a neat box within a sturdy outer box. The included accessories are the power block, power cord and a USB-C to USB / HDMI adapter. The adapter is handy being included because the only connections are three USB-C connections and one will be used by the power cord. Startup was fast and I was up and running in about 20 minutes, including installing all available updates. I really like the Dell Update application. It checks for windows, hardware and BIOS updates all at one time. The display looks great with the 1920 X 1200 FHD+ screen. I wish it had a higher refresh rate, but 60hz is fine for most applications. The 1TB SSD has plenty of room and I was able to play New World at the highest resolution and Call of Duty MW2 at the highest settings with descent framerates. It includes 16gb of RAM which is good at FHD+. If it ran at 4K, I would recommend 32gb. Battery life is really good as well and I was able to leave it unplugged for several hours during the evening under heavy use. The cooling is quite and charging automatically adjusts to maximize battery life. Overall it is an economic option for a good I7 processor, plenty of memory and the latest Nvidia series of graphic card. The 4050 GPU is not the most powerful laptop option but it has plenty of power to push FHD+ and has 6GB of memory.

    I would recommend this to a friend