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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 110 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers often highlight the XPS 15.6" laptop's sleek design, great price, and multitasking capabilities. Many users also appreciate that the laptop is upgradable. However, some customers have expressed dissatisfaction with the trackpad and camera quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 110 reviews
  • Rated 4 out of 5 stars

    Premium laptop at a premium

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a well built machine and does not disappoint. The screen is the nicest non-oled display i’ve seen and the 3 USB-C ports increase the premium feel. The sound is excellent and the keyboard is too. Nonetheless, for those looking for the best value for dollar it probably is not the machine for that.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    xps15 2021

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very fast laptop, but make sure to check the hinges of the laptop when closed. I tried multiple laptops and it still had the same bad hinge problem. So remember to test it after a couple of days of usage.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello,

      Thank you for taking the time to share your review and input. We appreciate your kind words and are happy to know you're enjoying your product. We greatly appreciate your feedback on the hinges. The contents of your review will be used to help improve now and future Dell products. We invite you to review the product Support Page if any other concerns arise.

      Best,
      Wendy C.

      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My favorite laptop so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. I like this even better than my MacBook. The screen is awesome and it is lightning fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quality computer for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely splurge for the larger harddrive. otherwise, this pc is doing everything i expected. the usb dock or port expansion is also almost necessary as most things do not configure to the machine directly. bluetooth wireless everything may solve that. enjoying it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for buying a computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the service provided by Best Buy when I purchased this computer. The sales person was knowledgeable about the product and also took the tine to ask how I would be using my computer and recommended features and capabilities of different computers which allowed me to make a purchase that would meet my needs. I really like my new computer. Set up was a easy and I was able to be up and running in less that 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop I can use it for work and play call duty on my free time. It sleek and the screen it awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XPS15

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim, lightweight, and the small bevels are awesome. I also like that its upgradable ram and memory.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Fantastic service and product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! We shopped around and were able to find the best deal at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    XPS line simply can’t be topped

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t get any better than the XPS line. Very fast, carbon fiber and built like a tank.

    I would recommend this to a friend
  • Cons mentioned:
    Trackpad

    Rated 1 out of 5 stars

    Avoid Dell's Terrible Quality Control

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Dell XPS 15 I bought directly from Dell had a screen that wouldn't stay closed when you held it vertically. Second Dell XPS 15 I bought directly from Dell had a wobbly trackpad, a problem Dell claimed they solved back in June. Now, I bought a Dell XPS 15 from Best Buy and lo and behold, it has BOTH a screen that doesn't stay closed when you hold it vertically AND a wobbly trackpad. I would avoid these laptops.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      nmb93,

      Thanks for your recent purchase and we're sorry to hear about the issues that you've had with your XPS computers recently. We will share your feedback with our engineers in order to help improve future releases.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    DELL XPS 15

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This DELL XPS 15, is a fantastic product! Works fast, has plenty of RAM, and memory.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    top laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    magnificent machine, worthy in all respects highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good however, it has a manufacture defect on the first generation on the track pad making it a little bit harder to manage.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dell - XPS 15.6" FHD+ Laptop Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dell Dell - XPS 15.6" FHD+ Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - NVIDIA GeForce GTX 1650 Ti - Silver cover, black interior. Dell does a great job of tailoring machines for working professionals and this order is in line that is built for business, meaning this is really handy for traveler like myself.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Two thumbs up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the money. On par with Apple products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Very light and easy to use. Great graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Sleek design and super fast, I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a MacBook user and finally found the courage to switch to Windows. Super happy with my purchase! Love that I can easily upgrade the ram and SSD for this laptop and I can easily do it myself too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Dell XPS laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still learning my way around this fabulous laptop but it's impressive in every way. I selected this model because it had excellent independent reviews and Best Buy could get it to me more quickly than anyone else could and my previous laptop decided to take a holiday on me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open box winner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this computer as an open box item. I am not disappointed with it at all. I saved some money and basically received a brand new computer.

    I would recommend this to a friend
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