Customer Ratings & Reviews
- Model:
- XPS9500-7583SLV-PUS
- SKU:
- 6427729
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the XPS 15.6" laptop's sleek design, great price, and multitasking capabilities. Many users also appreciate that the laptop is upgradable. However, some customers have expressed dissatisfaction with the trackpad and camera quality.
This summary was generated by AI based on customer reviews.
Great machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his new laptop. It meets all his expectations and needs.
I would recommend this to a friendGood laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable laptop with upgradeable ram and ssd for down the road to increase longevity.
I would recommend this to a friendDell Computers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far So GOOD!!!! I like dell a lot. I used them for 30 some years at work.
I would recommend this to a friendDell xps 15 2020
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best windows laptop I ever used. Keyboard gets hot when running games
I would recommend this to a friendGreat laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and serve my needs! Value for money too!
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it...does what it says...I would buy again...
I would recommend this to a friendI-PAD 1 Pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I-pad 11 pro very good product, exceptional product
I would recommend this to a friendGreat Value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came quickly and was easy to set up with my Microsoft account.
I would recommend this to a friendMe
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For college use with grandchild. XXXXXXXXX. XXXXXXXXXXXXX
I would recommend this to a friendExcellent salesman
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service by knowledgeable salesman with personal experience
I would recommend this to a friendAmazing laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop you can buy, premium quality, highly reviewed
I would recommend this to a friendExactly what I need!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer!!! This one will last a lot of years!!! ❤️
I would recommend this to a friendDecent with flaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a good laptop if it didn't have some trackpad issues. The right click didn't work most of the time, same with the click and drag.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello John,
Thank you for your review. We apologize for the issues you have with your trackpad on your laptop. Below is a link that should help when it comes to the functionality of it.
Touchpad troubleshooting: http://dell.to/2KB2shp.
Best regards,
Wendy C.
If the issue persists, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Thank you
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good product. I liked the service of the staff
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and worth it! Good computer. Love the build and speed.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. Dry pleased with this purchase.
I would recommend this to a friendSr. Public Accountant
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service is fast. I appreciate for that. Thank you
I would recommend this to a friendManufacturer defect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, loose trackpad. Dell's fault manufacture defect.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello WNCme,
We are aware that some XPS 15 9500 customers may experience an issue with their touchpad. We have identified and resolved this issue on systems shipping now. While functionality is not affected, it does not meet the stringent quality and experience standards we set for ourselves. Any current XPS 15 9500 customers experiencing this issue can contact Dell customer support to have it remediated.
Best Regards,
Anthony P.
Worst laptop ever - nothing but trouble
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate this a zero if I could. I purchased this laptop two months ago. It has been nothing but trouble. The camera has a purple tint making everything look purple on zoom calls. There seems to be no way to normalize the tint via any of the controls. Dell sent someone to replace the monitor, but that did not correct the problem. They then sent someone to replace the motherboard but again that did not correct the problem. Dell agreed to send me a replacement (new, not refurbished) laptop, but in the meantime, the current laptop won't power up at all. Ridiculous. Absolutely the worst laptop. I hope the replacement works, but I will never purchase another Dell laptop.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review and input. We apologize for the issues you have come across with the camera and the laptop not functioning. We're glad to learn that you worked with Dell Support and you're receiving a brand new laptop as replacement. We would like to apologize for any inconvenience this may be causing. While you're waiting to receive your new laptop, we have provided steps below that may help with troubleshooting the issue:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby. If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Camera quality
Camera Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received my laptop yesterday and the camera quality is so bad. I feel like I bought a laptop from the Stone Age.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Paschal,
Thank you for taking the time to leave us your review. We apologize for the problems you have come across with the camera of your XPS 9500. There may be a problem with the driver for the webcam. I have provided a link to help troubleshoot the driver and resolve this issue. I have also provided the Drivers and Downloads page for your PC so you can make sure all is up to date.
Troubleshooting Driver Issues on Dell Webcam: https://dell.to/3ifDa5q
Drivers and Downloads page: https://dell.to/3nLEGwW
If you still experience this issue after you have finished troubleshooting your system, please reach out to our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
