Customer Ratings & Reviews
- Model:
- XPS9510-9019SLV-PUS
- SKU:
- 6468150
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers love the XPS 15.6" OLED Touch-Screen Laptop for its powerful performance and stunning display. However, some customers have expressed dissatisfaction with the touchpad.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Long lasting
Great pc!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pc ever! Runs perfect! You should buy it! I’m using about a year ago already and still perfect.
I would recommend this to a friend - Pros mentioned:SpeedCons mentioned:Connections, Touchpad
Touchpad & Black Screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, the good. Screen is incredibly vibrant and a far cry from my old laptop. It's just beautiful to look at. Speed is great, and this one is really quite loaded up. i9, 32GB, graphics card, and 1TB hard drive. Really have enjoyed it. Played a few games and very powerful, no issues. Now the bad, unfortunately. As others have pointed out, mousepad is huge. And I continue to have the left bottom pad stick quite a bit. I have to tap it several times to get it to release. For this being a high touch, mechanical item on laptop, it really shouldn't be producing this behavior after a few days of use. Second issue, the black out screen when closing the lid. I open it, and nothing shows up. Touch keys, esc, screen, nothing.....still black. Touch power button, nothing. Hold Power button for 10 seconds and then it comes to life asking if I want to shut down. Say no and then you are back to work. This seems to occur maybe 50% of time. Likely a software issue but still, not good for it being a few days old. Minor, Keyboard is offset and you want to naturally place your fingers at certain spots. It does really takes a while to get use to, But you do eventually its OK and not a deal breaker. Finally, connections. Why are we forced to USB-c only?? Why do I have to get a separate hub to connect HDMI, USB?? This is frustrating that we need to carry another piece of equipment to connect our other devices. As much as I really wanted to love it, I will be returning and getting the less-featured HP x360.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Skime,
We appreciate you taking the time to leave us your review. We sincerely apologize for the issues you have come across with your XPS 9510. This is certainly not what we like to hear from our valued customers. Below I have provided the steps to run The Windows Power Troubleshooter to help resolve the black screen issue when opening the lid. I have also provided the full article link, which has more options if they are needed. As for the touchpad sticking, we recommend reaching out to our support team for further guidance.
Run Windows Power Troubleshooter
1. Open the Power Troubleshooter
*Click on the Windows Start Button and type Troubleshoot, select the troubleshoot icon that appears to open the troubleshooter
2. Scroll down through the options and select power
3. Click on the Run the troubleshooter button
4. Follow the on-screen prompts and see if it resolves the issue
Troubleshooting sleep and hibernation issues: https://dell.to/2Pvpzwp
After utilizing the troubleshooting options provided above, if these problems persist, please contact our support team here:.https://bit.ly/DellSupportTeam
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Cons mentioned:Battery life, Portability
Great performance poor battery life
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is great but battery life is extremely poor! 2 plus hours is what Dell claims is the expected battery life. If you need portability take a pass on this one.
No, I would not recommend this to a friend Excellent investment!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this laptop for two years now and I have no problems with it. It’s an excellent investment for me as I do videos and graphics at home.
I would recommend this to a friend- Pros mentioned:Excellent speakers, Speed
Best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, beautiful screen, love the huge trackpad and excellent speakers.
I would recommend this to a friend - Cons mentioned:Touchpad
Good computer bad mouse touch pad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything except the mouse touchpad. It is not as user friendly as I hoped it would be.
I would recommend this to a friend - Pros mentioned:Picture quality, Speed
Awesome pic!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome pic! Fast, easy to use. Best laptop ever!
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Touchpad
Dell xps review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product (screen touch unable to use the pen)
I would recommend this to a friend - Pros mentioned:Speed
Fast machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, if pricey. I decided the price was worth it to have the speed and reliability for years. Don’t forget to compare prices and take advantage of the BestBuy price match.
I would recommend this to a friend Best Computer Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Up to this point, best computer I’ve ever had (new computers every 2 years since about 1995!!). Only issue of note is it runs hot. But i still love it!! David
I would recommend this to a friend- Cons mentioned:Touchpad
Love the display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Only wish is that there was a calculator keypad to the right.
I would recommend this to a friend - Pros mentioned:Business needs
Love this product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! This definitely met our needs for our business! Highly recommend!
I would recommend this to a friend - Cons mentioned:Overheating
Dell I9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance, the device is overheating a little bit, however, it still working well
I would recommend this to a friend Great and powerful laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Very lightweight and powerful! I enjoyed the face recognition and working fingerprint sensor - if you are wearing a mask, can still unlock with fingerprint. I only had to return it because it arrived with a cracked screen.
I would recommend this to a friendShould i wait for the Asus 4k Duo with the 3080
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop but has its hiccups. Screen goes black opening closing lid. Quiet. Does not get super hot on the lap. Good laptop. Thinking about that 4k duo from asus coming ..... hmmm
I would recommend this to a friendPerfect laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Plenty of memory and power! Screen has vibrant colors and plenty of brightness. Perfect laptop for travel
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality build, fast processor, and amazing screen.
I would recommend this to a friendGood computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer, has good memory, high speed, touch-screen.
I would recommend this to a friend- Cons mentioned:Touchpad
Defective Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the computer due to the Touchpad not working at all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We are sorry to hear that you have decided to return your Dell XPS 15 Laptop. Feedback like yours will help us to improve our current and future products and services. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you we hope that you will consider Dell in the future when you make your next system purchase.
Best,
Mark@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896"
Decent laptop but lacks quality in detail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this laptop has been decent experience. I had to return my first XPS 15 9510 because the OLED screen would flicker in color but this 2nd set hasn't been much better. My #8 key popped out for no reason and my touchpad will not function properly (I will click the left side but half of the time the right click function will operate instead). DELL's customer service is telling me I will get a refurbished keyboard / touchpad by January 23rd, 2022 (2 months after I report). I am having some slight other minor issues. The battery life is decent as I am able to get about 6.5 - 7 hours doing basis email and web surfing. It is overall a decent laptop but lacks the detail in quality.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello MattK1809,
We appreciate your valued feedback. we apologize for your experience. This is certainly not what we like to hear from our loyal customers. We are happy to hear you will get a resolution to the issues you are facing. We hope the system will work to your standards and ours when repairs are done.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
