Customer Ratings & Reviews

Dear Valued Customer,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you have come across some troubles with your XPS laptop because its touchpad is not working well.
Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main. cpl.
2. Touch or click main. cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA

You can read the full article here - http://dell.to/2tqmS02

After utilizing the troubleshooting options provided above, if the issue with your touchpad is not resolved, please contact our support team at 1-800-624-9896 for further guidance.


Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896