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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 84 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are pleased with the XPS 16's impressive battery life and excellent graphics card performance, frequently praising the quality of the speakers and ample storage provided by the SSD. However, some users found the keyboard uncomfortable and the laptop somewhat heavy. The lack of a backlit keyboard was a common point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 84 reviews
  • Cons mentioned:
    Keyboard quality

    Rated 3 out of 5 stars

    Nice laptop with a few misses

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good laptop. Only had it a few days. What it's missing is 1) touch screen (hard to believe a $2K laptop does not have that), 2) row of function keys. They are in the deck. and 3) a power button to turn it on. I use mine on a docking station and have to raise the lid each time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 2 out of 5 stars

    High expectations, poor results.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feedback: The computer’s design is sleek and visually appealing, which is a definite positive. However, the keyboard is uncomfortable to use and feels poorly designed, making it difficult to work efficiently. Additionally, the device’s performance falls short of expectations, especially considering its high price point. For a premium product, I anticipated better reliability and functionality. Improvements in keyboard quality and overall performance are necessary to justify the cost and enhance usability.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The All-in-one type of laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd XPS laptop and I'm loving it. Not only has the power to deliver all the entertainment for personal use but also it's a great tool for productivity at work. Large screen, good cooling system, and muscle under the hood are the perfect combination for the most adventurous person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell XPS has been the best option for me for years. Be careful with the weight, but no worries about performance; you will have no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STUNNING and unique laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and stunning design. I am sort of a form over function type of person so I don't mind the lack of physical function buttons. The invisible haptic trackpad is what makes this laptop unique, truly one of a kind design. This laptop gives a premium feel to the touch and is very fun to interact with on a daily basis. Love the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty but heavy to take to school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice battery life Wich is good for me because I have school all day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast no lag time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked out of the box, fast and responds very well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alright but better options

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the overall look of the laptop; however, for the price, it's just not worth the trouble to buy. You could honestly get away with a significantly better laptop for a much cheaper price, and the build quality is as great as it's made out to be. It's okay, but there are better options.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features and it handles well with the programs I need to use. The slim design makes it nice for travel and working on the go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop is amazing great speeds , amazing for editing and architecture software that I use . My only con is the mouse i can’t tell where it starts and ends . But besides that it functions amazing and it’s beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it! Best purchase ever!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is absolutely amazing! It works perfectly, looks great, and makes my life so much easier. I couldn’t be happier with it! If you’re thinking about getting it, just do it you won’t regret it! 5 stars all the way! ✨⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has met all my needs. It is small compact and easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    xps 16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a heavey laptop to carry around speakes not great

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Compact but just as powerful, really useful in school or gaming if needed overall good at everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop to use for my coding class. It has all the features needed. I am a happy customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, i bought it for school and it runs fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Dell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this updated version of my dell laptop. The one I had was a touch screen and worked well with me during university. This newer version is awesome without the touch screen. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It was what I wanted and needed. It met my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and the screen is really big great for working.I think this id probably the best computer I’ve ever gotten for the prize is excelent its really worth it !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for recording, slim feel, looks modern, little hard to use keyboard other than that good

    I would recommend this to a friend
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