Customer Ratings & Reviews

Overpriced, bad battery, and already having problems 3 weeks in. I got this for engineering and I didn't even get to fully use it as now the screen is hella dimmed. The dimming button is blinking white and amber the laptop is practically frozen nothing works. Now I have to go get it fixed and probably shipped to my university as I leave tomorrow after I go drop it off. Disappointing I never had this problem with my old Dell laptop which i got 5 years ago and still running strong.

Bought this from Bestbuy and received it with half the chosen RAM! I had ordered the laptop with 32GB RAM. and i can see 32GB in my specifications on the system. But what is available to me as shown in my taskmanager, is just 15.5GB! Sweet way to profit from people who can't do math or don't bother to go deep to check their purchases!

I really like this look — and find that it looks very modern. That said, I get why others don't. The lack of markings for the touchpad means that indeed you might find that you occasionally put your finger down in an area that's not touch sensitive, but as I used the laptop, I found that I got used to the position of the touchpad and didn't mind the lack of visual markings at all.

I returned this laptop. I think it's trying to copy the design of the macbook, but was rushed to market. Here's what I didn't like. - There was some issue with the trackpad where it would periodically stop tracking until you lifted your finger and retouched the pad. Probably some driver issue, but I shouldn't have to deal with that right out of the box! - The letters on the keys are lighted and adjust their brightness according to ambient lighting. But in my office, the lighting was such that the keys were lit just enough to make the letters blend in with the silver coloring on the keys. I literally had to use the flashlight on my phone to be able to read the keys. Again, do Dell employees not use their own laptops? - The keys are low profile and have flatter tops than most keyboards. This makes it harder to feel when your fingers are aligned with keys. I found it really annoying. Until Dell does their homework on this one, I'd avoid it.

Laptop was great, screen just stopped working randomly after less than a month of ownership. Performance was great, reliability of the screen seems questionable.

Great product, have had a few hardware issues however and Best Buy is working to resolve them with the manufacturer. Runs all heavy programs amazing, CAD software and videogames pretty much maxed out

Best Buy went over all the details of computer but failed to mention that the XPS 16 was not a touchscreen. And I didnt think to ask after going over all of the options. I assumed at this price of $2700 there laptop would have been touch- Dumb and numb me. I feel like I went back in time. now stuck with it. Dont buy- key board also hard to see to type. not user friendly.

Very poor communication, no instruction book or how to download it and my email was wrong so I couldn’t download. It was told the box it came and contained the information on the guts of the computer which I didn’t know and which was probably ripped when I open the box, I ultimately turned this very disappointed. It was no better at the geek squad. I don’t think I’ll be coming back for quite a while

So far I am very pleased with this laptop. And Best Buy was extremely helpful making selection on what is required for program

It's an excellent team that meets all the expectations and needs that were expected.

Great product, perfect for my daughter that is starting an engineering major

I like the way Best Buy presents the laptop computers. I was able to quickly pick the laptop that I wanted. The sales person was a big help.

Your customer service sucks! Everytime I get a new store representative, they give me a different answer. I'd suggest you encourage every employee to be trained property to give the correct answer!

Staff was very knowledgably of the computers I was looking to purchase