Customer Ratings & Reviews

I needed a laptop/workstation for work and school and this had everything I needed. The only complaint I have would be that it just does not Have enough USB ports and an ethernet port But That does make It looks sleek. It has a great processor, an awesome graphics card and a terabyte of Storage and 32 GB of ram within OLED 4K touchscreen. It also has a bunch of security features which helps me with my field being in cybersecurity and IT in general. The one gripe I would have is that it does not have a 10 key, but it keeps the size down and I’m getting used to it.

Laptop is good and the delivery was a day early compare to the date they told us and the touch bar on top of the keyboard is completely smooth

Title: Extremely Disappointing Experience Rating: ⭐☆☆☆☆ I had one of the worst shopping experiences with Best Buy. I was told my laptop would be ready for pickup within an hour, so I drove over an hour and a half to get there. When I arrived, they couldn’t even locate the product. No one seemed to have a clue what was going on, and despite waiting for assistance, no manager showed up to help resolve the issue. This was an incredibly disappointing and frustrating experience. I wasted time, gas, and energy for nothing. To make matters worse, there was zero accountability or effort to make things right. I expected much better from a retailer like Best Buy, but they completely dropped the ball. I will think twice before ever shopping here again.

I recently got my hands on the Dell XPS 16, and it’s an absolute beast of a laptop. The 16.3" OLED UHD+ touch display is breathtaking, with vibrant colors and crisp details—perfect for creative work or entertainment. Powered by the Intel Evo Edition Core Ultra 9 and NVIDIA GeForce RTX 4060, it handles demanding tasks like video editing and gaming without breaking a sweat. The 32GB of memory ensures smooth multitasking, and the 1TB SSD offers ample storage and fast load times. The build quality is premium, and the sleek platinum design makes it a standout. The touch functionality adds an extra layer of convenience, especially for creative workflows. What could be improved: The battery life is decent but could be better, especially when running intensive applications. Overall, this laptop is worth every penny for its performance, display, and premium feel. Highly recommended for professionals and creators!

The Dell XPS 16 is a fantastic laptop that combines stunning visuals, impressive performance, and a sleek design. The 16.3" OLED UHD+ touch display is a standout feature, offering vibrant colors, deep blacks, and sharp detail, making it perfect for both creative work and media consumption. The Intel Evo Edition Core Ultra 9 processor, paired with 32GB of memory and the NVIDIA GeForce RTX 4060 graphics card, ensures smooth and efficient performance, whether you're multitasking, gaming, or handling demanding applications. With a spacious 1TB SSD, storage is plentiful, allowing for fast boot times and ample space for all your files and projects. The build quality is top-notch, with a premium feel and a thin, lightweight design that's easy to carry around. The laptop's Platinum finish adds an elegant touch, making it as stylish as it is functional. Overall, the Dell XPS 16 is an excellent choice for anyone seeking a high-performance laptop with a beautiful display and plenty of power. It's ideal for professionals, creatives, and anyone who appreciates a top-tier computing experience. Highly recommended!.

As the title says. Everything about this is overpriced, and beware that the graphics card is minimal since the graphics are power-restricted. There is no mux. This then eats into the battery, which is OK. Honestly, Dell, charge less and sell this without the GPU and sell only on the the intergrated ARC one to best buy to save on the power. Bring the price down abit because of the power limited graphics card. Again, beautiful screen and trackpad. Note i disabled the 4060 and the power last much longer and things still ran smooth. I had to return it.

I completed all of my updates and WOW! First, the display is jaw dropping! Second, the build quality, right there with Razer, solid! Third, the performance and battery, such an upgrade from the XPS 15. However, i am not a fan of the capacitive function row but dont use it that much for it to be a deal breaker! Lastly, the price, i would never pay $3k for it but did get it on sale for $2500 which is still a tough pill to swallow.

Performance-wise, this laptop is a beast. It's definitely pricey though. But I believe this is a laptop that will last me for at least the next ten years and is perfect for my computational needs for work. The touch display is also stunning. Overall, this is easily one of the best high-end laptops I’ve ever used.

recently purchased a Dell laptop with an Intel Core i9 processor from Best Buy, and I am thoroughly impressed with its performance. As someone who frequently runs demanding programs, the speed and efficiency of this laptop are outstanding. Performance The Intel Core i9 processor is a powerhouse, effortlessly handling multiple applications simultaneously without any lag. Whether I am editing videos, running complex simulations, or simply multitasking with numerous tabs open, the laptop performs flawlessly. The fast processing speed significantly enhances my productivity and allows me to complete tasks more efficiently. Display One of the standout features of this laptop is the screen clarity. The display is incredibly sharp and vibrant, making everything from streaming movies to editing photos a visually pleasing experience. The high resolution and excellent color accuracy provide a crisp, clear image that enhances the overall user experience.

Awesome computer, but too big and heavy to carry..

I typically purchase a personal laptop, primarily for home use and light travel on a 5-10 year cadence. Dell's Inspiron and XPS line has consistently presented excellent price to quality/performance even more so at crossover when new models are due. Count me a repeat customer, this latest model is extra solid and a stunner.

I bought this laptop as my new daily driver. I work with and in Linux, so compatibility was a must. Normally, I stick with the Dell XPS line or almost any Lenovo laptop, as they mostly work with Linux out of the box. This laptop met that requirement and then some. Running Fedora 41, all the keyboard shortcuts and hotkeys worked out of the box, as did sound, graphics, and Wi-Fi. As always, the display on the XPS laptop line is amazing: crystal clear, good color saturation, quick response, etc. Plus, this little laptop can game! I'm not a heavy gamer, but a little Dota2 never hurts, and this laptop chews through that without breaking a sweat. Last is the battery life. On Fedora 41 KDE with Emacs, Slack, Firefox with roughly 20 to 30 tabs, and Zoom for meetings, I average a little over 9 hours before needing to plug in. That is amazing for an x86_64 laptop with this much power and sporting a dedicated GPU. Great job Dell and Intel, this laptop is a keeper!

Good knowledge and customer service. Delivered as promised

Sleek, beautiful, fast, easy to use, easy to handle, this laptop has it all including nvidia chip, its amazing. Love it

Excellent laptop, the design is sweet. The display is great. I enjoy the fn keys, etc…

My Son loves the laptop. Doesn't stop telling us all the features it has and what he is able to do with it

A beautiful laptop! The only minor point is that the OLED screen doesn't seem much better in color or resolution than the earlier XPS I had. Aside from this, Dell has created a powerful device that's easy and fun to work with.

No great improvement … Mac is better than this for this price

Beautiful screen, and slick keyboard. However, it's really heavy and pretty thick. As such, it is not really a great laptop if you are a frequent flyer

Love the laptop, the built quality and overall performance BUT the sound quality is a bit disappointing, especially after you compare it to MacBook Pro...