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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 36 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the speed of the XPS 13.4" 2-in-1 Touch UHD+ Laptop, describing it as "super fast." However, some customers have expressed concerns about the battery life, wishing it lasted longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 36 reviews
  • Pros mentioned:
    Multitasking
    Cons mentioned:
    Battery life, Fingerprint scanner

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, works very quickly and can multi-function. One of the best computers I have owned. Small issues - Battery could last a little longer Finger print entrance does not always work.

    I would recommend this to a friend
  • Pros mentioned:
    Multitasking

    Rated 5 out of 5 stars

    Yoga 9I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate Lenovo in the past. I was talked into trying this one and was really surprised. I run a business and have as many as 5 browsers open all the time. Even with my weak internet this thing is a real workhorse. When I want to play game for a while it is great for that to. No complaints. Buy it. You will like it.

    I would recommend this to a friend
  • Pros mentioned:
    4k display

    Rated 5 out of 5 stars

    A ton of power, in a small package!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I’m loving this laptop! I’ve had an older HP Spectre laptop & I thought that was light! This has more screen real estate being frameless & much less bulk. I find the black keyboard easy to see, especially back lit & the keys very responsive. The speed and options this laptop comes with are great! I just started playing around with the Dell app to link you mobile phone. I’m impressed with the build quality & the 4K display is awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for a student

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good computer for school work. I have not had any issues with it in the time that I have owned it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I used before a Dell but this is too much. I invest my money in a good one.

    I would recommend this to a friend
  • Pros mentioned:
    Sleek design

    Rated 5 out of 5 stars

    Fast and sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thin, light and very sleek looking. Received as a Christmas gift. Screen beautiful. Seems pretty fast as compared to my work computer which is also a dell (latitude). Really like the touch screen and can make into a tablet when want to.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Great option, no regrets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, built like a tank, crazy fast. The 32gb ram and 1tb ssd was a nice option in this thin and light. Dell does it again with the XPS. Used one for worm bought one for home use. First 2 in 1 and I’m not going back. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like the laptop, not the pre-opened packaging.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is great. However, I was dismayed when I opened the box to see labels from Dell shipping it to someone else and some of the packaging already torn opened. Not what I would expect from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Extremely pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Light, fast, feels amazing. Great laptop for on the go. In the future will get a xps 15 slightly bigger.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Dependable and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only have had it for a week, but so far it's working beyond my expectation. It's fast and web surfing is enjoyable now. My programs all downloaded without a glitch.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Another great laptop from Dell!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another great laptop from Dell. The graphics and rich colors are great. I am very happy with the speed, as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it but still have a little issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is nice. Everything is great, except the mouse point. Sometimes it disappear by unknow reason. I have to restart my PC to get back normal.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has great clarity. It runs very smooth and response well to commands. I wish the battery life lasted a bit longer. Overall a great laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    good computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good i like the life span, resolution and the speed in wich it loads

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful little laptop, got on sale from BB. Its last generation of Intel processors, but at the current rate of small advancements, there's really no noticeable speed difference from the 11th gen (new) vs 10th gen (this laptop). Compatible with Dell pen

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice laptop. I would like to have a bigger capacity battery Computer

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great labtop with good speed, good graphics card and good storage.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is super fast and can do most of what you want to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice new PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Lovely packaging. Easy to set up. It’s a PC. Suggest you decide what antivirus software you are going to use before you begin your setup. Came with MacAfee and asked if i wanted to install it during the start up routine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent................................................. ...

    I would recommend this to a friend
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