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Rating 4.2 out of 5 stars with 217 reviews

80%would recommend to a friend.
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  • Rating 1 out of 5 stars with 1 review

    Nightmare Across the Board. Such a let-down

    |
    Posted .
    Owned for 8 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    I got the 9575 about half a year ago for work. It has been one of the most unreliable computers I have EVER seen. The amount of bugs in this thing is truly appalling...especially when you are paying top dollar for one of Dell's top-of-the-line computers. I paid over $2,000 for a computer that feels like a prototype running the first beta of Windows 10. I seriously would not recommend this laptop to anybody simply because the functionality/value doesn't come close to what I paid. Cons: -Driver software was incredddddibly rushed. Lots of instability with 3rd party apps and even default software (e.g. the audio drivers). ALOT of resolution issues w/ the 4K screen too -CPU FAILURE: 4 months after my purchase, I was prompted for a recommended Radeon graphics update. I installed successfully, then was prompted to restart. I clicked OK, the computer goes black, fans start going maximum speed endlessly. LED light starts blinking 2 Amber flashes, then 1 white flash......CPU completely fried. Had to send in my laptop to Dell for a month, no apology, no explanation, no nothing. -Battery life is one of the worst I have ever seen in a modern gen laptop. 100% charge will run 2.5 hours on the internet or 1.5 hours on FL Studio 20. Tried everything to fix (BIOs updates, settings, limiting start-up/background tasks) -I experience touchpad issues every single day, It stops working after a few minutes, then acts erratically by registering clicks when I'm not even touching the computer. Was sent into Dell and they didn't do a single thing, just told me to update drivers (classic Dell). So now I use a bluetooth mouse or the touchscreen 95% of the time. -Speakers: The speakers are on the direct bottom of the computer. Basically, unless you are in tablet mode, all sound is going to hit a surface before it reaches you. If you have to 9575 in your lap, your music will be guaranteed muffled. My 2013 MacBook Pro is obviously louder and has much better bass. -Sleep Mode: For a computer so powerful, I do not understand why it takes so long to wake the computer from sleep. I open the thing, click the power button or click the touchpad, and the screen won't appear for 5-10 seconds, not to mention the delay for the applications to load up. Pros: -4K screen: Its incredible, nothing else to say -Radeon Graphics Card: When its performing well, this thing does very well. Can run Rocket League on 1080p with 70-80 FPS no problem if you can keep the laptop cool. -4 USB-C (2 each side) is dope. Love being able to move the charger around. Summary: I'm just going to leave it at this, I paid top dollar for this laptop because it was supposed to be one of Dell's most powerful laptops. Any PC over $1,400 should be an absolute powerhouse...this one cost over $2,000 at the time I bought it. I am not joking when I say this, my 2013 MacBookPro (been to hell & back, memory is almost maxed out, only 8 GB RAM) literally boots up quicker, plays music louder, the touchpad actually works, the battery lasts 1.5-2 times longer than my PC (Ya 6 year old MacBook with thousands of running hours), and it is 20x more stable than the Dell (no random crashes, no resolution issues, no driver issues, and most importantly no internal hardware damage) and it is 6 years old going on 7. I have had the Dell XPS 15 9575 for only 8 months. Its clear Dell rushed the crap out of producing this product. The hardware and software simply isn't ready. I'm going to ride out the Dell issues since I don't really have any other option, but I can confidently say that I won't ever buy a Dell product again. Disappointed is an understatement.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      SMK123456,

      We're very sorry to hear about the issues that you've described that you've been having with your Dell XPS 2-In-1. If you do need to check for the latest drivers and software updates for your computer, you can always check here: https://dell.to/2OFcfEi.

      If you'd like some tips on preserving the battery life of your computer, we'd recommend the following:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Lastly, if you'd like to try to re-calibrate your touchpad, you can follow these steps: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

      1. In the Search box, type main.cpl.
      2. Touch or click main.cpl in the list of programs.
      3. Touch or click the Dell Touchpad tab.
      4. Touch or click on the picture of the touchpad.
      5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
      6. Change the options as preferred.
      7. Touch or click Save.
      8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
      9. Touch or click OK on the Mouse Properties window.
      10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

      You can read the full article here - http://dell.to/2tqmS02.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 1 out of 5 stars with 1 review

    Disappointed in this laptop

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    I purchased this laptop July 22 2018. From the get go the track pad was unresponsive at times. The trackpad would work if I used it briefly. But if I was using it for a longer period of time it would become extremely unresponsive. To the point that I would have to touch the screen to navigate. Finally I just gave up and bought a blue tooth mouse. Than on Feb 14 as I’m doing some work at the table the screen just started flickering and showing images In the background of the screen. Almost as if the images were burned into the screen. I took the laptop to Best Buy geek squad the same day. They were perplexed. Geek squad tech said it looks like the images are burned on the screen but they aren’t. Is showing images from previously navigated pages. The tech said he hadn’t seen this before and that it was clearly a hardware malfunction. The tech was also trying to use the track pad and it was un responsive. The tech asked me is the trackpad unresponsive and I confirmed it was. Geek Squad Tech stated at a minimum the screen and trackpad needed to be replaced and possibly the motherboard. The tech confirmed this was clearly a total breakdown of the hardware. Of course since I’ve owned this $2000.00 laptop for a year and a half it was outside the manufactures warranty. Extremely disappointed in this laptop. It was the first Dell that I had owned. I actually had switched from an apple. Ironically my old apple still works just fine and it’s almost 8 years old. Granted hardware is dated and it’s slow but at least I got longer than 18 months out of it.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Best Buy - Never Again!!!

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Best Buy is scammers. I bought an Open Box computer - Excellent. It was to be bought and sent back by the customer. I got a used, dirty computer. Without the original box, packed in a small, old box. After contacting Dell, it turned out that the computer was repaired many times. The screen and motherboard have been replaced. After replacing the motherboard, the Windows 10 license was not included. The computer arrived without an operating system. I paid $1250, the price on the box inside - $1007. They sent me an old computer and they claim it is an open box - excellent. They did not want to see the photo with the price on their box ... Best Buy are thieves and scammers. I won't buy anything at this company!!!

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Laptop that is a pleasure to use

    |
    Posted .

    The first Dell i7, 8th generation laptop had an internal problem so had to wait for new one to be ordered for exchange. No problem with this laptop. Love to use it. Like the charger on this Dell more than any other laptop I have owned. This laptop turns into a tablet and comes with a "pen". Love, Love, Love it!

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Good build quality, but consistent trackpad issues

    Posted .

    I really wanted to keep this notebook, because it has everything. *Superb build quality and thin profile *4k highly color accurate display *Good keyboard and trackpad (when it works properly) *Foldable design and touchscreen *Decent video card But a week into owning it, I started having trackpad issues. The lower half of the trackpad was frequently unresponsive. This was especially frustrating when I was in class and trying to follow along with the professor (I am a computer science grad student). I looked online and saw that it was possibly a BIOS or driver issue. I tried updating the drivers and BIOS - that didn't help. I tried a full reset of the system from the Windows 10 settings - that didn't help. I tried disabling the Vega M drivers as some suggested - that didn't help. I tried rolling back to an older version on BIOS - and it was unsuccessful. People have been reporting this issue as early as July and Dell has not found a real solution. Some people are reporting that they are sending the notebook to Dell and having the trackpad replaced. In some cases, it helps, other times it doesn't. I ended up exchanging it at BestBuy and getting a MBP instead. Such a shame, because otherwise the machine it excellent, but it's possible there is a faulty batch. Either way, I didn't want to take the chance of getting another XPS and dealing with the same issues that Dell can't fix.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Alex,

      Thanks for your review. We're sorry to hear about the trouble that you've had with your trackpad. We will definitely let our team know about this issue so they can look into further solutions.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 1 out of 5 stars with 1 review

    Starting crashing from the one

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    $2K in the trash. Worse PC/Laptop I ever purchased. Lasted less than a year. Hope Dell one day gets the XPS issues worked out...

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear Valued Customer,

      We're sorry to hear about the crashes on your new computer. Here's one way that you can diagnose the crashes:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2OFcfEi.

      You can read the full article here - http://dell.to/2u98Cct.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 5 out of 5 stars with 1 review

    Great overall laptop!

    |
    Posted .

    I normally don't do reviews for items, but seeing that this laptop only has 3.3 stars at the moment is not right, in my opinion. Some people have complained about the fan noise, but this has been addressed with a BIOS update. After the update, fan noise is far far less than before. Another review I saw was the battery life is only 6 hours. Although this seems pretty accurate, keep in mind that it is a quad-core cpu with hyperthreading, 4gb gpu, 16 GB of ddr4 2400 mhz ram coupled with a 4k display that gets extremely bright. I myself have gotten 7 hours with low brightness with laptop in power save mode. This included running mildly intense applications (Virtual Machines, Web browsers, one note, word, etc). While running these applications the laptop does get mildly warm, but nothing too bad considering the form factor of this computer. I absolutely love the keyboard now... although I didn't initially. It did take some time to get used to, perhaps an hour. Once you get used to it you will love it. It is very responsive and the key actuation feels very very nice. It is similar to the macbook pro, but not as shallow and significantly easier to get used to in my opinion. Trackpad is one of the best I've used. Apple has always had great trackpads, this one is on par with them in terms of tracking and smoothness of trackpad. Although smaller than the macbook pros, it is more than big enough for me. The screen is absolutely insane. Pictures look crystal clear with vibrant colors. Combining the 400 nits of brightness with the anti-glare screen makes it possible to use outside without a problem. Performance is surprisingly very good. My last three laptops have been "gaming" laptops as I've wanted more performance in terms of running virtual machines, and highly intensive gpu tasks. This laptop performs better cpu wise and fulfills my needs GPU wise. The cpu/gpu combo that's been implemented in this 2 in 1 with the G series processor seems to be pretty promising. Applications load very fast and overall have 0 complaints. The design and build quality of this laptop is also top notch. Hinges are very sturdy, carbon fiber is really nice to rest palms on, and the infinity edge screen looks remarkable. I would highly recommend this laptop to anyone that needs some power to run some intensive applications but doesn't want a bulky computer. Overall 5/5.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Valued Customer,

      We're so happy to hear how satisfied you are with your new Dell XPS laptop. We're glad to hear that once you updated the BIOS on your computer that the fan noise significantly went down. If you do have any questions about your computer we'd recommend checking out our Product Support Page here - https://dell.to/2tII16a.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 4 out of 5 stars with 1 review

    Overall a good laptop

    |
    Posted .

    I would say that dell has made a greate laptop. The 4K screen is Gorgeous!!!! I love the screen being so beautiful. The only downside is that it eats a lot of battery which you are looking at around 5-6hours depending on usage. However I did bring the resolution down to 1080p and the battery life improved to 7-9 hours depending on use. I also installed Linux Ubuntu and windows alongside and found that i got better battery life with Linux than windows so I guess it depends on OS settings. The fans when initially I got it ran so loud but with the bios updates and system updates that The fan runs a lot quieter than before You can play games but with 1080p and some settings adjustment. I was able to achieve 50frames per second on aliens isolation but with 1080p resolution and medium settings. But with overwatch at 1080p at ultra settings I achieved 60-70 frames per second. But this is not a gaming laptop in general and if you like PUBG or other first person shooter games then look for a laptop with 1060 graphics card or higher, this is not what your looking for. Pen is provided in the core i7 version and I like the drawing ability but it’s not as great as the surface pen but a good ad on Incase you like to draw. Now for the most important thing and that is the keyboard. I can say this, it is waaaay better than apples butterfly keyboard with the tectile feedback but Long term typing I have pain typing on this and that falls for both the Apple keyboard and this is not that different. You do get used to it but long term typing on this is horrrible and I really didn’t like playing with the keyboard on this laptop. I would say if you really want a thin laptop that you can carry out casual gaming and some productivity work then this can be your laptop but what holds me from giving it 5 star is the battery life and keyboard which hurts my finger at the end of the day

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Most versatile windows laptop!

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Love the screen, keyboard, overall power that you get from the cpu and gpu from this laptop. A few things that could have been better are the battery life and overall heat performance. This is mainly due to the powerful components within the laptop that dell put in as well as the 4k screen which definitely isnt needed on a 15" laptop. Despite that I do love this laptop and would buy it again given the choice. Nowadays I would spring for a laptop that has the Ryzen 4000 series CPU's if possible and potentially a nvidia gpu so I could take advantage of RTX / NVENC encoding for gaming and streaming respectfully. People I would recommend this to are artists or graphic designers due to the 2-in-1 design. Anyone else I would look into the standard clamshell laptop designs as those provide more ports than just usb-c. Unless you dont mind that dongle life.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Solid build, lightweight

    |
    Posted .

    My 2011 MacBook Pro just died a slow and painful death, and I was looking for a new laptop to invest in for the long haul. I knew I wanted a 15' laptop but didn't want to pay a ton of money just for a brand name again (*cough* Apple *cough*). I'd been shopping around in the physical Best Buy near me and had considered the Yoga, HP Spectre, and Microsoft Surface before landing on the Dell XPS series. I instantly loved the XPS 15 but was worried about the pricetag, so I went to look for online deals... Then I got super lucky and landed on this bad boy, the Dell XPS 15 2-in-1, on sale through Best Buy's Open Box program. It was certified new by the Geek Squad and, get this, $400 off the full price of a brand new one. I rushed into the store that day and scooped it up. It came fully cleaned with no signs of wear (the GS representative I talked to said that the person had returned it after a day or so because she decided to go with the 13' instead--her trash is my treasure!) I've been using this laptop for over a month now, and I am SO satisfied with its performance. The mag keys take a little to get used to as they're flatter with less travel than your typical float keys. The screen is GORGEOUS. I have the 4k, and I'm so glad I splurged. Everything is bright and vibrant and crisp. The battery life is good but could be better, is the only thing I'll say. I get maybe 5 or 6 hours of school use (i.e., Word, 7 Chrome tabs, Spotify, and R or Stata) out of a single charge, which really isn't bad but could be better. Also, I haven't run into any fan issues, so I'm not sure if that was fixed in updates before I bought the laptop (November 2018) or if I'm just not using it in such a demanding way as to kick in the high-power fan. Regardless, very pleased so far. Would absolutely buy again. Definitely worth the investment.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Powerful and Portable

    Posted .

    I use several different computers every day as I work in Optical and RF networking. Most of my work is on a Windows laptop, but I use a MacBook Pro for photo editing etc at home. I wanted to be able to use touchscreen functions on my editing so I am trying this XPS 2-1 out to see how it stacks up. I do most of my editing in Adobe CC Lightroom and Photoshop CC so the interfaces are not much different when going from MAC to Windows. The performance of the XPS laptop while editing is very fast. Imports of RAW files from a Sony a7riii are very fast and that is using a 1-1 preview which generally slows down the process. Now there are other factors involved as well such as SD Card speed etc. From what I have used in the exact same setup with my MacBook Pro 2017 with the Quad Core i7 2.8 the XPS matches or exceeds the import speeds. Edits in Lightroom also are very fast and very little lag is present. Exporting of files is also very fast and is slightly faster than the MacBook Pro. The real difference maker is the touch and pen functions. Being able to zoom in and out with fingers is much better, brush adjustments with the pen are great as well. As far as stability, I have had a few cases of the laptop being buggy with slowdowns or freezing, but this is to be expected with Windows when comparing to Mac OS. Windows has come a long way and X is a very good operating system that really adds a lot of integration tools like Apple does with Mac OS. I do however miss the Facetime and Messages compatibility I get with IOS and Mac OS. But Apple needs to get up to date with the competition as far as touch and screen resolution. The XPS is much better there. As far as build quality and performance, the DELL is top notch. The build quality is as good if not better than the Mac and the styling is outstanding. Fan noise is loud when the processor starts to work hard, but if you want this type of performance in a small body you have to compromise. The fans are loud when they are on, but so are the MacBooks. Battery Life so far to me has been about what I expect, as in it is short if you are editing. It just takes alot of power to edit the Sony's 42 million pixels quickly. I have decided to go with the Dell and already sold my MacBook Pro, we will see what 2018 brings for Apple, but there is no way they can match the performance to price difference with the XPS. The XPS performs at the level of the current Kaby Lake 3.1 Macbook and is about $1400 less. The PCI SSD is replaceable so you can go to a higher storage if needed. Cons: My main gripe is only 16 GB of RAM. 16 is more than enough for most uses, but it would have been nice to get 32 like the XPS laptop. Windows has its bugs, but is vastly improved.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Chdwil,

      Thank you for your review and we're glad that for the most part you are pleased with the performance of your new Dell laptop. If you are continuing to experience freezes on your computer we'd suggest the following:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 to see if you are able to resolve the lockups or freezing.
      6. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      If you'd like to reduce the fan noise that you are experiencing we'd recommend that you try this:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      We hope that your computer will soon run smoother for you and that you continue to enjoy using it.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 5 out of 5 stars with 1 review

    Nice desktop replacement

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I got this laptop to use for work as a desktop replacement. It generally works quite well. I had to have it serviced (within warranty) because the trackpad had become exposed. Turns out the battery had expanded. They not only replaced the battery, but also the keyboard/trackpad assembly. The other issue is a design flaw. The camera is at the bottom of the screen, instead of the top, so it looks up at your face instead of being at the same level as your face. This doesn't work as well for videoconferencing, so I have an external Logitech webcam at the top. Overall, though, I'm pleased with the laptop.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Strong performance, and great versatibility

    |
    Posted .

    As a working student I was looking for an all-in-one device which I could use as a mobile workstation, both for work and for school. I also use it a lot as a tablet for writing notes and doing my homework, it saves a lot of paper, is super easy to correct mistakes, and just a very pleasant experience. This device not only does that, but so much more- the build quality is great, the device is usually very quiet, and it is very slim and light compared to the XPS 15 9560. It does get quite warm sometimes, but not too much. My only gripe is that a 15" screen 2-in-1 is a bit too big and get can a bit uncomfortable, but it's a small price to pay for the great performance. I would however suggest to look at the HP Spectre 13" for anyone looking for a tad smaller device. And for people who are looking to use it mainly as a tablet, perhaps just get an iPad. If you want a powerful all in one, and you do not want to settle for performance, this can be the device for you. The color is gorgeous (black), and it comes with the pen which is usually extra which is great.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Nice Laptop, unfortunately lack of ports

    |
    Posted .
    Owned for 6 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I picked up an open box for a very good price. Clean looking, nicely built, great 4k display Laptop with decent specs for content creation. If you don't bother about full size SD card slots and lack of USB 3.0 ports, and this one is good. We are not yet into a stage where everything can be connected only using Type-C ports. It is shame that for such a nice laptop you have to carry an adapter everywhere. I returned this laptop only for that reason.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    We are inseparable.

    |
    Posted .
    Owned for 1 month when reviewed.

    First Dell, so far I love it. Dells bundle software was usefull to me. My phone integrates seamlessly to my laptop. Love the 2 in 1 form factor. The Display is amazing even at its lowest light. You can fit so much information on the screen at 1 time. No negatives yet. I do get where 2 of the negative comments could be validated. The fans when on are noticable. Totally controllable through settings, and to me not loud enough to matter. The second is battery life. Once again not fast enough to slow me down, but I do keep the charger handy. Most days of light use I can go all day and not charge.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Amazing 2 in 1

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    Posted .

    This Dell really impresses me, and I'm not easy. I also have a '17 Macbook Pro, and a Surface Book 2. I was looking for an all in one that would be easier to carry around, write and draw on the screen, handle the Adobe suite well-- and this slick one is perfect. I love the build quality. I love the grippy feel to it. Stylus works perfectly...I'm an artist who uses it for drawing, photo editing. Keyboard is great. Trackpad is as good as my Macbook Pro. Screen is amazing-it's super bright and crystal clear. USB-C ports only (there is 4 of them) is fine for me...I got used to usb-c only when I got my Macbook Pro last year. A few adapters and I'm good to go. My only complaint is that it will feel hot on your legs if you're sitting with it on your lap doing serious work...not a big problem, I got a chill mat to put under it when I do that. Fans were loud when I first got it but after the bios updates they're quiet or silent for the most part. All in all I've become a huge Dell fan with this one.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Technological marvel but a failure in basics

    Posted .

    This laptop has amazing specs. The Vega M graphics are a technological marvel in and of itself, and this is the only laptop that Best Buy sells with the G series Intel i7. It absolutely screams from a performance standpoint and goes toe to toe with laptops much heavier, much thicker, and with much worse battery life and heat output. This screen has unbelievable color, I think actually bar the Macbook this is the best screen I've ever seen from a 15 inch laptop. The color reproduction is amazing, the density is amazing. The 360 degree hinge looks solidly built. The combo fingerprint reader and power button is an amazing idea. Ports a plenty with the 4 type C. There's a lot to marvel over. Where this laptop falls apart, though is with the basics. This is the single worst keyboard in any laptop I have ever used. The keys simply do not move. I would wager this is a fraction of a fraction of a millimeter of keyboard depth - maybe like 0.1mm-0.2mm. It is difficult to feel for the keys, pressing the keys feels unsatisfying and it makes it easier for you to accidentally hit multiple keys or the wrong key. I've used better $20 bluetooth keyboard cases designed for 7 inch tablets - and it is simply undesirable when you take under consideration the demographic looking for an early adopter computer with Vega M that is $1,999 (programmers, professionals, on-the-go gamers)... Not to mention the laptop has gained nothing from this shallow of a keyboard - it's still heavy, it's still pretty thick... Why?! There is a ridiculous amount of wasted space as well, with as large as the device is, there is ample room for a number pad but instead Dell opted for the keyboard of a 13 inch computer, but centered. Folks who spend 2k on a computer will be typing a fair amount. This ruins the experience. Unfortunately, the keyboard woes extend to the trackpad as well. While actual travel sensitivity and gesture responsiveness are amazing, clicking the trackpad feels like trying to click a glass table. It simply does not move. It feels awful. And, the webcam. Oh, the webcam. I get the desire for a screen with less bezel, but this chintastic under-the-screen positioning makes usage of the webcam horrible. No one looks good from this angle. When I was setting up Windows Hello I almost screamed because it shows a camera view. All the while, this laptop is heavy for a 2-in-1, which Vega M was supposed to make laptops with ample power be lighter. A disappointment in that regard too, I would say. This is still way too heavy to be used as a tablet for more than a couple minutes. I'll have to think a little harder about if this works for me. There are tons of drawbacks with this Dell and as a programmer I feel like the keyboard is the deal-breaker. Leaning towards returning this and going for a Surface Book. Super bummed. (Also, where is the HP Spectre with the Vega M, Best Buy?!)

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very strong laptop with acceptable tablet mode

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    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I love this laptop. While the tablet mode is capable. Its clearly a laptop first. With 16Gb or ram and a pretty powerful processor it does everything I need it to as a developer. The thunderbolt ports are awesome and the wireless networking is solid and fast. The touchpad is responsive although maybe a little too sensitive. I did upgrade the ssd to 1Tb which took some work since there is only one port. You can get external m2 ssb enclosures that allow you to attach the new drive to one of the four thunderbolt ports and copy the entire drive. There are videos online for how to then physically swap the drives. Took about 20 minutes and I had a Tb drive for an extra 250 bucks. I purchased this for 650 off so if you can get that deal I highly recommend it. If not there are some others that might be worthookong at also but it's still and awesome machine. Pros: fast, capable, lots of ram, touch screen and tablet mode. Screen is beautiful. Cons: touchpad is sensitive, battery life could be better, should ship with windows pro but comes with home version. Tablet mode and pen is serviceable but not its strength.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    headache

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    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    I am very unhappy with this computer. First of all, it has had a sticky 'O" key from day one which causes me to have to retype almost everything I type. I was told that my only option was to return the laptop and start over with a new computer but I was in a work crunch and couldn't waste that time and so hoped that the key would loosen up. It didn't. My other major complaint is the battery life. After about a month, the battery life dropped to just 2 hours. I travel a lot and so this is very inconvenient. The laptop is now 1 year old and the battery will not hold a charge for more than about a half hour. I am done. I will be buying an HP Spectre today.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great 2-in-1

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    Posted .

    This 2-in-1 will meet every one of your needs possible. I own majority Apple products but couldn’t justify the high cost/low performance Macbook Pros. This is way better anyway. Plus you can download iCloud and get all your files from your other Apple products anyway. It has great performance. The screen is beautiful. It can game too! It is the master of all trades. I do have some slight issues with the touchscreen, as it not quite as precise as I would like it to be sometimes. The fan noise quieted down after I downloaded some updates to firmware and bios upgrades. Highly recommend.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Jetpipe,

      We're very happy to see that your new laptop is working so well for you. If you'd like help re-calibrating your laptop's touchscreen you can follow these steps: Below are the steps required to calibrate your Touchscreen.

      1. Restart the Computer and the Monitor
      2. Recalibrate the touch-screen. Steps to calibrate touch-screen:
      3. Go to Control Panel and select Tablet PC Settings.
      4. Under Display tab, select Calibrate.
      5. Choose Pen or Touch input.
      6. Perform the point calibration that appears on the screen to correct the linearity problems.
      7. Save the calibrated data.

      You can read the full article here - http://dell.to/2uLztub.

      If you'd like additional help quieting the fan we'd recommend the following:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      We hope that these tips help your computer to continue to run smoothly for you.

      Best,
      Bryan
      1-800-624-9896 Dell

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