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Customer Ratings & Reviews

Dell - XPS 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - AMD Radeon RX Vega M - 256GB SSD - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 133 reviews

82%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 133 Reviews
  • Rating: 4 out of 5 stars

    Powerful and Portable

    Posted
    Chdwil
    • My Best Buy® Elite Plus MemberElite Plus Member

    I use several different computers every day as I work in Optical and RF networking. Most of my work is on a Windows laptop, but I use a MacBook Pro for photo editing etc at home. I wanted to be able to use touchscreen functions on my editing so I am trying this XPS 2-1 out to see how it stacks up. I do most of my editing in Adobe CC Lightroom and Photoshop CC so the interfaces are not much different when going from MAC to Windows. The performance of the XPS laptop while editing is very fast. Imports of RAW files from a Sony a7riii are very fast and that is using a 1-1 preview which generally slows down the process. Now there are other factors involved as well such as SD Card speed etc. From what I have used in the exact same setup with my MacBook Pro 2017 with the Quad Core i7 2.8 the XPS matches or exceeds the import speeds. Edits in Lightroom also are very fast and very little lag is present. Exporting of files is also very fast and is slightly faster than the MacBook Pro. The real difference maker is the touch and pen functions. Being able to zoom in and out with fingers is much better, brush adjustments with the pen are great as well. As far as stability, I have had a few cases of the laptop being buggy with slowdowns or freezing, but this is to be expected with Windows when comparing to Mac OS. Windows has come a long way and X is a very good operating system that really adds a lot of integration tools like Apple does with Mac OS. I do however miss the Facetime and Messages compatibility I get with IOS and Mac OS. But Apple needs to get up to date with the competition as far as touch and screen resolution. The XPS is much better there. As far as build quality and performance, the DELL is top notch. The build quality is as good if not better than the Mac and the styling is outstanding. Fan noise is loud when the processor starts to work hard, but if you want this type of performance in a small body you have to compromise. The fans are loud when they are on, but so are the MacBooks. Battery Life so far to me has been about what I expect, as in it is short if you are editing. It just takes alot of power to edit the Sony's 42 million pixels quickly. I have decided to go with the Dell and already sold my MacBook Pro, we will see what 2018 brings for Apple, but there is no way they can match the performance to price difference with the XPS. The XPS performs at the level of the current Kaby Lake 3.1 Macbook and is about $1400 less. The PCI SSD is replaceable so you can go to a higher storage if needed. Cons: My main gripe is only 16 GB of RAM. 16 is more than enough for most uses, but it would have been nice to get 32 like the XPS laptop. Windows has its bugs, but is vastly improved.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Chdwil,

      Thank you for your review and we're glad that for the most part you are pleased with the performance of your new Dell laptop. If you are continuing to experience freezes on your computer we'd suggest the following:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 to see if you are able to resolve the lockups or freezing.
      6. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      If you'd like to reduce the fan noise that you are experiencing we'd recommend that you try this:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      We hope that your computer will soon run smoother for you and that you continue to enjoy using it.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Great overall laptop!

    Posted
    Buyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I normally don't do reviews for items, but seeing that this laptop only has 3.3 stars at the moment is not right, in my opinion. Some people have complained about the fan noise, but this has been addressed with a BIOS update. After the update, fan noise is far far less than before. Another review I saw was the battery life is only 6 hours. Although this seems pretty accurate, keep in mind that it is a quad-core cpu with hyperthreading, 4gb gpu, 16 GB of ddr4 2400 mhz ram coupled with a 4k display that gets extremely bright. I myself have gotten 7 hours with low brightness with laptop in power save mode. This included running mildly intense applications (Virtual Machines, Web browsers, one note, word, etc). While running these applications the laptop does get mildly warm, but nothing too bad considering the form factor of this computer. I absolutely love the keyboard now... although I didn't initially. It did take some time to get used to, perhaps an hour. Once you get used to it you will love it. It is very responsive and the key actuation feels very very nice. It is similar to the macbook pro, but not as shallow and significantly easier to get used to in my opinion. Trackpad is one of the best I've used. Apple has always had great trackpads, this one is on par with them in terms of tracking and smoothness of trackpad. Although smaller than the macbook pros, it is more than big enough for me. The screen is absolutely insane. Pictures look crystal clear with vibrant colors. Combining the 400 nits of brightness with the anti-glare screen makes it possible to use outside without a problem. Performance is surprisingly very good. My last three laptops have been "gaming" laptops as I've wanted more performance in terms of running virtual machines, and highly intensive gpu tasks. This laptop performs better cpu wise and fulfills my needs GPU wise. The cpu/gpu combo that's been implemented in this 2 in 1 with the G series processor seems to be pretty promising. Applications load very fast and overall have 0 complaints. The design and build quality of this laptop is also top notch. Hinges are very sturdy, carbon fiber is really nice to rest palms on, and the infinity edge screen looks remarkable. I would highly recommend this laptop to anyone that needs some power to run some intensive applications but doesn't want a bulky computer. Overall 5/5.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Hi Valued Customer,

      We're so happy to hear how satisfied you are with your new Dell XPS laptop. We're glad to hear that once you updated the BIOS on your computer that the fan noise significantly went down. If you do have any questions about your computer we'd recommend checking out our Product Support Page here - https://dell.to/2tII16a.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Technological marvel but a failure in basics

    Posted
    James

    This laptop has amazing specs. The Vega M graphics are a technological marvel in and of itself, and this is the only laptop that Best Buy sells with the G series Intel i7. It absolutely screams from a performance standpoint and goes toe to toe with laptops much heavier, much thicker, and with much worse battery life and heat output. This screen has unbelievable color, I think actually bar the Macbook this is the best screen I've ever seen from a 15 inch laptop. The color reproduction is amazing, the density is amazing. The 360 degree hinge looks solidly built. The combo fingerprint reader and power button is an amazing idea. Ports a plenty with the 4 type C. There's a lot to marvel over. Where this laptop falls apart, though is with the basics. This is the single worst keyboard in any laptop I have ever used. The keys simply do not move. I would wager this is a fraction of a fraction of a millimeter of keyboard depth - maybe like 0.1mm-0.2mm. It is difficult to feel for the keys, pressing the keys feels unsatisfying and it makes it easier for you to accidentally hit multiple keys or the wrong key. I've used better $20 bluetooth keyboard cases designed for 7 inch tablets - and it is simply undesirable when you take under consideration the demographic looking for an early adopter computer with Vega M that is $1,999 (programmers, professionals, on-the-go gamers)... Not to mention the laptop has gained nothing from this shallow of a keyboard - it's still heavy, it's still pretty thick... Why?! There is a ridiculous amount of wasted space as well, with as large as the device is, there is ample room for a number pad but instead Dell opted for the keyboard of a 13 inch computer, but centered. Folks who spend 2k on a computer will be typing a fair amount. This ruins the experience. Unfortunately, the keyboard woes extend to the trackpad as well. While actual travel sensitivity and gesture responsiveness are amazing, clicking the trackpad feels like trying to click a glass table. It simply does not move. It feels awful. And, the webcam. Oh, the webcam. I get the desire for a screen with less bezel, but this chintastic under-the-screen positioning makes usage of the webcam horrible. No one looks good from this angle. When I was setting up Windows Hello I almost screamed because it shows a camera view. All the while, this laptop is heavy for a 2-in-1, which Vega M was supposed to make laptops with ample power be lighter. A disappointment in that regard too, I would say. This is still way too heavy to be used as a tablet for more than a couple minutes. I'll have to think a little harder about if this works for me. There are tons of drawbacks with this Dell and as a programmer I feel like the keyboard is the deal-breaker. Leaning towards returning this and going for a Surface Book. Super bummed. (Also, where is the HP Spectre with the Vega M, Best Buy?!)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    An excellent display turned down by a massive fail

    Posted
    Abhra
    • My Best Buy® MemberMember

    I bought this 5 days ago from BestBuy and within 2 days I switched to hp spectre x360. My earlier laptop was Macbook pro and I wanted to try a 15.6" laptop that fits in my budget and wanted to experience new windows. When someone is buying a 15.6" laptop with 4 GB AMD graphics card they are prone to be a working person who is not a huge fan of computer games and want a laptop with a good display to watch movies/videos and work(type) a lot using it and a moderate amount of game. So let's come to the downfall with respect to that: 1) On the first day of my laptop, I observed skipping of letters while typing. I am a math student so I have to write my emails, articles and paper a lot. Here I noticed the skipping key issues just on browsing the internet in google chrome. When I went back to the store, they offered me a bios update. I want to remind that here the butterfly keyboard feels good to type so automatically your typing speed will get increased. Now after the bios update the skipping of letters didn't reduce and I started facing other issues. 2) Google chrome is very slow and I started getting software glitch. When you try to have 3 fingers or 4 fingers touchdown facility then make it smoother like an apple. It is super slow. In the competition with Apple when I am paying nearing 2K USD for a laptop. This is totally unacceptable as I will be using it as a laptop (not only as a tablet). 3) The speaker position is very weird and most of the time at the high volume the sound was breaking. 4) Just after of two hours of surfing the internet only(no video editing, no games, in fact before returning the laptop, I didn't play a single game. I am a non-gamer) e.g youtube, overleaf and email, two exhaust fan started blowing and the keyboard became hot. 5) At the price of Dell XPS 4K 15.6" 2 in 1 I bought an HP spectre x360( 2 in 1) 4K 15.6" with one more Microsoft surface book pro 6(799 USD) and keyboard(154 USD) for a surface book. I am mentioning this to compare the buying capability someone can have with the price of Dell laptop. In hp spectre, you will have a good speaker, 4K display(Dell is way better still it is good) with no software lag and 500 to 600 USD cheaper. 6) Although it is priced saying that the chasey is carbon fibred the computer is not good looking(the earlier version of Dell 2 in 1 was more dull looking than this one) compared to hp or apple. One and only pros that I have to mention that it seriously have an excellent screen(the best in the market) for which I was very much in a dilemma while returning this laptop but I am paying a lot of money just for a screen(turned me off from this laptop). I am giving it 1 star just for the screen which is soooo cool. Sorry, I am not only a video watcher.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    2 months in and wearing my patience thin

    Posted
    drew
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really loved this device at first but I have to say, it's turned out to be one technical headache after another. I worked in IT for about 6 years and without that knowledge, this thing would be a brick. In addition to constant app crashes, I'm having to uninstall and reinstall drivers for things on an hourly basis. Just today I've had to uninstall and reinstall the GPU driver twice. I got home from work opened it up and found none of my Bluetooth devices wouldn't connect and ended up uninstalling that and re-pairing a dozen different devices. Sometimes the trackpad quits registering input so I'm stuck with touch only until it restarts. I've been trying to play an online game with a friend for 2 weeks now. I can't keep the game running long enough to do anything. She was basically playing by herself every time last week while I sorted out issues with the wifi. I finally got it running for more than 5 minutes at a time but all of a sudden yesterday the built-in microphone won't work. I had to sit here with my old macbook running Discord, just to at least get to play a little bit. I can't get applications to run the discreet GPU that I wanted it for, and when they do they crash. The intel software keeps alerting that it needs to update but everytime I try to get it to update it says it couldn't determine what device is installed and fails. Meanwhile windows update insists the driver is current and the driver from Dell's site is current. None of them update the intel management software. I've wiped the drive and clean installed windows a half-a-dozen times. I've tried it with and without the factory image with all the drivers and software installed. Bottom line: excellent concept and very solid *feeling* build quality but ultimately the drivers are absolute garbage and that comes down to Dell not getting this thing the attention it needs to make sure all the drivers supplied by 3rd parties work with everything else. I would return it but I'm on the other side of the world for work and now I'm stuck with the stupid thing.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      drew,

      Thanks for your review. We're very sorry to hear that you are unsatisfied with the performance of your Dell 2-in-1. We're sorry that you are constantly loading and un-installing drivers as this is not the experience that we want any of our customers to have. Have you tried reaching out to our Technical Support Team for additional assistance? You can reach our team here: http://dell.to/2sH7Qlm.

      We want to thank you for taking the time to try to troubleshoot these issues on your own and we are sorry for the inconveniences that you have had.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Solid build, lightweight

    Posted
    Paige
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My 2011 MacBook Pro just died a slow and painful death, and I was looking for a new laptop to invest in for the long haul. I knew I wanted a 15' laptop but didn't want to pay a ton of money just for a brand name again (*cough* Apple *cough*). I'd been shopping around in the physical Best Buy near me and had considered the Yoga, HP Spectre, and Microsoft Surface before landing on the Dell XPS series. I instantly loved the XPS 15 but was worried about the pricetag, so I went to look for online deals... Then I got super lucky and landed on this bad boy, the Dell XPS 15 2-in-1, on sale through Best Buy's Open Box program. It was certified new by the Geek Squad and, get this, $400 off the full price of a brand new one. I rushed into the store that day and scooped it up. It came fully cleaned with no signs of wear (the GS representative I talked to said that the person had returned it after a day or so because she decided to go with the 13' instead--her trash is my treasure!) I've been using this laptop for over a month now, and I am SO satisfied with its performance. The mag keys take a little to get used to as they're flatter with less travel than your typical float keys. The screen is GORGEOUS. I have the 4k, and I'm so glad I splurged. Everything is bright and vibrant and crisp. The battery life is good but could be better, is the only thing I'll say. I get maybe 5 or 6 hours of school use (i.e., Word, 7 Chrome tabs, Spotify, and R or Stata) out of a single charge, which really isn't bad but could be better. Also, I haven't run into any fan issues, so I'm not sure if that was fixed in updates before I bought the laptop (November 2018) or if I'm just not using it in such a demanding way as to kick in the high-power fan. Regardless, very pleased so far. Would absolutely buy again. Definitely worth the investment.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good build quality, but consistent trackpad issues

    Posted
    Alex
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really wanted to keep this notebook, because it has everything. *Superb build quality and thin profile *4k highly color accurate display *Good keyboard and trackpad (when it works properly) *Foldable design and touchscreen *Decent video card But a week into owning it, I started having trackpad issues. The lower half of the trackpad was frequently unresponsive. This was especially frustrating when I was in class and trying to follow along with the professor (I am a computer science grad student). I looked online and saw that it was possibly a BIOS or driver issue. I tried updating the drivers and BIOS - that didn't help. I tried a full reset of the system from the Windows 10 settings - that didn't help. I tried disabling the Vega M drivers as some suggested - that didn't help. I tried rolling back to an older version on BIOS - and it was unsuccessful. People have been reporting this issue as early as July and Dell has not found a real solution. Some people are reporting that they are sending the notebook to Dell and having the trackpad replaced. In some cases, it helps, other times it doesn't. I ended up exchanging it at BestBuy and getting a MBP instead. Such a shame, because otherwise the machine it excellent, but it's possible there is a faulty batch. Either way, I didn't want to take the chance of getting another XPS and dealing with the same issues that Dell can't fix.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello Alex,

      Thanks for your review. We're sorry to hear about the trouble that you've had with your trackpad. We will definitely let our team know about this issue so they can look into further solutions.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Overall a good laptop

    Posted
    Kurogosane1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I would say that dell has made a greate laptop. The 4K screen is Gorgeous!!!! I love the screen being so beautiful. The only downside is that it eats a lot of battery which you are looking at around 5-6hours depending on usage. However I did bring the resolution down to 1080p and the battery life improved to 7-9 hours depending on use. I also installed Linux Ubuntu and windows alongside and found that i got better battery life with Linux than windows so I guess it depends on OS settings. The fans when initially I got it ran so loud but with the bios updates and system updates that The fan runs a lot quieter than before You can play games but with 1080p and some settings adjustment. I was able to achieve 50frames per second on aliens isolation but with 1080p resolution and medium settings. But with overwatch at 1080p at ultra settings I achieved 60-70 frames per second. But this is not a gaming laptop in general and if you like PUBG or other first person shooter games then look for a laptop with 1060 graphics card or higher, this is not what your looking for. Pen is provided in the core i7 version and I like the drawing ability but it’s not as great as the surface pen but a good ad on Incase you like to draw. Now for the most important thing and that is the keyboard. I can say this, it is waaaay better than apples butterfly keyboard with the tectile feedback but Long term typing I have pain typing on this and that falls for both the Apple keyboard and this is not that different. You do get used to it but long term typing on this is horrrible and I really didn’t like playing with the keyboard on this laptop. I would say if you really want a thin laptop that you can carry out casual gaming and some productivity work then this can be your laptop but what holds me from giving it 5 star is the battery life and keyboard which hurts my finger at the end of the day

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Strong performance, and great versatibility

    Posted
    orenz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    As a working student I was looking for an all-in-one device which I could use as a mobile workstation, both for work and for school. I also use it a lot as a tablet for writing notes and doing my homework, it saves a lot of paper, is super easy to correct mistakes, and just a very pleasant experience. This device not only does that, but so much more- the build quality is great, the device is usually very quiet, and it is very slim and light compared to the XPS 15 9560. It does get quite warm sometimes, but not too much. My only gripe is that a 15" screen 2-in-1 is a bit too big and get can a bit uncomfortable, but it's a small price to pay for the great performance. I would however suggest to look at the HP Spectre 13" for anyone looking for a tad smaller device. And for people who are looking to use it mainly as a tablet, perhaps just get an iPad. If you want a powerful all in one, and you do not want to settle for performance, this can be the device for you. The color is gorgeous (black), and it comes with the pen which is usually extra which is great.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Unpleasant user experience, go with Apple

    Posted
    IJDSeattle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I spent a long time researching a new laptop, debating between the MacBook Pro and this 15" XPS. I settled on the XPS because I've always had Windows computers, it was $700 less than the MacBook, and had very positive reviews about optics, speed, and multiple other features. I liked this particular model because of the touch feature and ability to use it as a notebook. But after several months of using this, I can only say that I made a mistake. I truly actually hate using this XPS laptop and Windows 10. The settings are ridiculously difficult to access and set up for every single feature. It's even very difficult to set up the desktop in a user-friendly way for readability and easy access to apps, and even MS Office is difficult to set up and use. Absolutely nothing about it is smooth, and the only pleasant experience is watching movies. Because it requires a security subscription it isn't even cost-effective compared to the MacBook. Unless you absolutely have to have a Windows laptop, forget this one. Go with Apple.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      IJDSeattle,

      We're sorry to hear about the unpleasant experience that you had with your new Dell XPS computer. In the future we'd recommend using Dell's Support Assist app to help you with setting up your computer. You can also visit Dell's help page dedicated to helping people transition to using Windows 10: http://dell.to/2wMZqyx.

      Lastly, here's a link to the Product Support Page for your computer: https://dell.to/2tII16a. We hope that your future experiences with Dell and Windows 10 are better for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    I want another one!

    Posted
    SatisfiedCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this computer for my business because my old one just couldn't keep up. My old computer was taking 30-90 minutes to load Adobe Premiere and this one loads it in about 1 minute. You saw that correctly, 1 minute! My project had 265 4k video clips in it also. I love this computer so much, I want one for home! Extremely happy with the results. Some of the things I don't like is how loud the keyboard is when I type. And it holds oil. After day 1, the track pad looked a year old. Switching to USB-C and micro only is an adjustment also, since all of my cameras us regular SD cards. It does come with one adapter, but I had to buy one to use more than 1 USB, ie) mouse and a jump drive and my external. I'd still buy another one though. I love the pen that comes with it, the touch screen and that I can change it to a tent or tablet if I want also. I think it has just about everything. And the screen is 4k.....yeah, it makes a difference. Oh, and this decked out model is less than the basic starter Mac with the same features. Well done, Dell, well done.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing 2 in 1

    Posted
    SteJK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This Dell really impresses me, and I'm not easy. I also have a '17 Macbook Pro, and a Surface Book 2. I was looking for an all in one that would be easier to carry around, write and draw on the screen, handle the Adobe suite well-- and this slick one is perfect. I love the build quality. I love the grippy feel to it. Stylus works perfectly...I'm an artist who uses it for drawing, photo editing. Keyboard is great. Trackpad is as good as my Macbook Pro. Screen is amazing-it's super bright and crystal clear. USB-C ports only (there is 4 of them) is fine for me...I got used to usb-c only when I got my Macbook Pro last year. A few adapters and I'm good to go. My only complaint is that it will feel hot on your legs if you're sitting with it on your lap doing serious work...not a big problem, I got a chill mat to put under it when I do that. Fans were loud when I first got it but after the bios updates they're quiet or silent for the most part. All in all I've become a huge Dell fan with this one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Nothing but a NIGHTMARE

    Posted
    nova

    I want to love this laptop, but I just can't. Its versatility and hardware makes it perfect for what I need, but the quality control by Dell has been nothing but a nightmare. I am currently on my THIRD replacement, which I'll be returning AGAIN tomorrow. The first came with dead pixels out of the box. The second had a warped chassis that resulted in the bottom left corner being so high off the table, you could stack quarters underneath it. Now this third laptop has a touchpad that's so uneven, the entire left side is raised above the palmrest of the keyboard. I want to love this laptop, but it appears that Dell does not want me to have it given how horrendous their build quality is. Used to always have been a fan of Dell, having owned four Dell computers over the years. But now, I'm probably never going to buy from them again and will recommend everyone else to stay far away from any Dell products. No one should have issues like these with a $2,000 laptop.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Nova,

      We regret to hear about the experiences that you have been having with Dell products. We will alert our product quality team about the issues that you have faced. We hope that the new computer that you receive will not have the same quality issues as the others that you have been given. If you would like to reach out to Dell's Technical Support Team you can contact them here - http://dell.to/2sH7Qlm.

      We are sorry about your experiences up to this point but we hope that Dell will not continue to disappoint you in the future.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Excelente laptop for video editing and photo

    Posted
    Robd
    • My Best Buy® Elite Plus MemberElite Plus Member

    People keep complaining about the “FAN NOISE” well the only thing you have to do is to go into the Dell Power Manager and change from “Quiet mode to Optimized “and you will not hear the “FAN NOISE” anymore. This laptop and the Dell XPS 9560 are good for photographers and videographers if you are looking for something closer to a “macbook pro” I'm not a techie, but I can definitely tell the difference in processing and data access speed on this computer. It's FAST! It's also light and versatile with the 360 hinge. The screen clarity is stunning and game graphics are rendered beautifully and quickly. The only issue for me and my needs was that since it only has USB C ports, you will need adapters for older devices (it comes with one). For me that was the reason why I decided to returned and purchase the XPS 9560.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Robd,

      We're happy to hear that you were able to quiet the fan noise on your new Dell XPS laptop. We would recommend the following if you have a Dell computer in the future and experience similar fan noise:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer.

      You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      We are sorry that the USB ports did not meet your needs but we hope that you will continue to use Dell products in the future.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Great product for artists

    Posted
    shellyrae1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this laptop instead of getting a standalone artist's drawing tablet. It was a lot more expensive, but it's nice to have a full computer and tablet all in one. I can now do my work while traveling. The Good: The touch screen surface works great and the pen has a great feel to it. So far, I've noticed almost no lag when drawing. The brightness is great. I can see the screen even in full daylight. Speaking of the screen, the colors are crisp and clear and the images are gorgeous. The Bad: The N key sticks sometimes and I have to pull it back up and the button on the pen is poorly placed. I accidentally click it all the time. It would also be nice to have at least one standard USB port. It runs pretty hot. The heat coming off of it makes my belly sweat. The battery life could be better. It's a little hard to open. There's no real lip to grab on to. I wish you could flip the screen when not in tablet mode. The camera position is dumb. Should be at the top.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Disappointed

    Posted
    MOBBAK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was thinking between two devices: Surface Book 2 and Dell XPS 9575, and I got Dell. The performance of the device is not that powerful than the other device. The processor heats up constantly and freezes a lot and most of the time I have to restart it or remove only the charger and then plug it back to get it back running. Also, the fan is so loud and noisy, even the BIOS is already updated, but still the fan runs all the time. The other issue is with the touchpad. Occasionally, the touchpad will freeze and the cursor will stop moving. These freezes used to last from about half a second to many seconds, but now, it last forever. This is a huge problem. Also, the screen won't get any response when I touch it (sometimes). The other bad thing with this device is with battery life, it just last 2 to 2.5 hours while Surface Book 2 last over 10 hours! Overall, I am not happy with it.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      MOBBAK,

      Thanks for your review and we're sorry to hear that you're unhappy with your computer's performance. If your computer continues to freeze on you we'd recommend the following steps:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      If your computer is overheating we'd recommend the following tips:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Lastly, if you'd like to extend the battery life of your computer, here are some tips:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 2 out of 5 stars

    Quality Control issue on Best Buy And Dell

    Posted
    Kell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased a "Certified" Geek Squad Dell laptop which 1 crashed on start up due to dell's Macfree virus software causing the computer to crash. 2 there was differences in all the keyboard keys. Some were hard and would get stuck. the space bar was notably rough. Gaming performance was very poor. I tried playing a few games on steam and i couldn't get more than 720P games to run so no this is not a gaming laptop. They advertise that it can game but if i can barely play age of mythology then what are we doing. I was looking for an alternative to the macbook pros since the prices are so high now and the specs aren't worth the price. Dell's quality control and best buy's certification is a joke. how do you sell a broken computer with a certified sticker. I have no faith in best buy and i won't purchase anything used again.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Kell,

      Thanks for your review. We're sorry to hear that the performance of your new Dell laptop is not meeting your needs. If you'd like to diagnose future crashes on your computer you can follow these steps:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -  https://dell.to/2OFcfEi.

      You can read the full article here - http://dell.to/2u98Cct.

      If you'd like to see if your computer can run faster we'd recommend running the Windows Performance Troubleshooter here:

      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      We hope that these tips help your computer perform better for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Awesome laptop but..

    Posted
    T3ch94
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop has great performance but... Rather have an SD card reader rather than a micro SD and swapping ssd should be easier. If you thought you can swap out the m.2 ssd would be 123 it's not. When replacing the ssd you'll need to disable some options in bios in order for the computer to see the replacement drive. Replacing the drive should be, remove, insert, boot up and install os. Shouldn't have to go through bios and find the option to allow the computer to see the drive. I'm probably nic picking problems... But other than that the laptop is a great performer. Handles all of blizzard entertainment games, cs:go, and my engineering applications.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Couldn't be any happier!

    Posted
    Yorukishu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After looking for the right computer that will fit my needs I searched high and low and the Dell XPS series is was what I found. After reading plenty of reviews I felt this machine was gonna be just right. So far I have 1 week of use and i'm putting it thru a lot of processing doing large format images via Photoshop. Its handling it very well. I read a lot of people complaining about the loud fans but once you do the bios update and all that's recommended by Dell Support, it goes away. Overall I am very happy on the laptop, although its a 2-in-1, I still haven't really tinkered with the tablet capabilities as of yet. I would definitely recommend this to anyone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Meh. Already returned it...

    Posted
    atomtll
    • My Best Buy® MemberMember

    I did a lot of 2 in 1 research comparing this Dell, MS SB2, some Lenovos, the new HP Spectre with the 8705g, and maybe an Asus or Acer as well. I had high expectations for this laptop with the PCIe SSD, 8705g, pen support on Win10, and probably most of all for me being a photographer, the claimed 100% Adobe RGB infinity display. When looking on line at reviews, neither this XPS nor the 9560 have registered the fabled 100% Adobe RGB....more like 72% and 88% as tested by notebook checker dot com. 88% on the 9560 is pretty good though..but that's not a 2 in 1, and not quite 100% The speed of the unit was lackluster also considering the PCIe drive and 16GB RAM. Would have been a great mobile workstation for my photo gigs but instead, I'll keep looking. Disappointing.

    No, I would not recommend this to a friend