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Customer reviews

Rating 4.2 out of 5 stars with 222 reviews

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79%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the XPS 2-in-1 laptop's stunning 4K screen, fast performance, and sleek design. They appreciate the convenience of the 2-in-1 form factor. However, some users have concerns about the short battery life, fan noise, limited storage, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 222 reviews
  • Pros mentioned:
    4k screen, Screen

    Rated 5 out of 5 stars

    Top-Notch Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After extensive research, this laptop is #1 on the list. The 2-in-1 form factor is great, especially for photo/video using the pen. Sometimes you can hear the fan running but overall laptop doesn't get excessively hot. While you can upgrade from a 256gb ssd, you cannot do so on the memory as it is soldered onto the board. So go for the most memory you can afford. Keyboard has a nice feel (low key travel) but after 1-2 days you get used to it. The 4K screen is the best in class. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fast, Screen

    Rated 5 out of 5 stars

    Great PC, a real powerhouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this PC for a friend's son who does programing. Wow is it fast. Graphic are great and performance has been flawless. Keyboard has a nice feel.

    I would recommend this to a friend
  • Pros mentioned:
    Screen
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Decent laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned this laptop 2 times. The first time, my xps 15 2-in-1 kept crashing. So I returned it and got a new one a few months later. The second time was recent. I purchased it on May 24th and it was a much better experience. The laptop is beautiful, it’s got a nice, gorgeous 4k display. It’s snappy with boot times and file transfer. For work purposes, the laptop was great. Unfortunately, I had to return the laptop due to its keyboard. The laptop is one heck of a beautiful machine, however, the keyboard is far too irritating to use. It has little key travel, just like the MacBook pro’s butterfly keys. TL;DR Great overall experience; bad keyboard. Oh and, expect low battery life when used in full performance mode. Can help if you switch to low power mode.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Aqial,

      We're sorry to hear that your computer has given you some issues. In the future if you'd like to diagnose crashes on your computer you can follow these steps:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2OFcfEi.

      You can read the full article here - http://dell.to/2u98Cct.

      If you'd like to extend the life of your computer's battery you can try these tips: Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Amazing 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dell really impresses me, and I'm not easy. I also have a '17 Macbook Pro, and a Surface Book 2. I was looking for an all in one that would be easier to carry around, write and draw on the screen, handle the Adobe suite well-- and this slick one is perfect. I love the build quality. I love the grippy feel to it. Stylus works perfectly...I'm an artist who uses it for drawing, photo editing. Keyboard is great. Trackpad is as good as my Macbook Pro. Screen is amazing-it's super bright and crystal clear. USB-C ports only (there is 4 of them) is fine for me...I got used to usb-c only when I got my Macbook Pro last year. A few adapters and I'm good to go. My only complaint is that it will feel hot on your legs if you're sitting with it on your lap doing serious work...not a big problem, I got a chill mat to put under it when I do that. Fans were loud when I first got it but after the bios updates they're quiet or silent for the most part. All in all I've become a huge Dell fan with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Amazing Quality - Terrible Fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have got my laptop 2 days ago and since then I am having terrible fan noise issue. The features are amazing, Screen is great, and the performance is tested with different types of benchmarks and I can use it with pen in my photoshop very easily but the fan noise is killing me, I can't stand on the noise, even if the laptop is super cool and not using it for nothing, the fan is kicking and I feel like I am in an airplane. If they cant find a solution soon, I will have to return it back.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      gokhansancar,

      We're sorry to hear about your fan noise. We'd recommend that you try the following to help your fan performance:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer.

      You can read the full article here - http://dell.to/2ENlXfz.

      If you have additional questions about your computer you can check our Product Support Page here - https://dell.to/2tII16a.

      We hope this helps your fan and computer perform better for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    4k screen
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Machine - Mediocre Battery Life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this 4k version of Dell - XPS 2-in-1 15.6". My only problem was the Battery. It lasted only 4-5 hrs on just Office (Word, Excel) work. I had to return & replace it w/ the regular Dell - XPS 2-in-1 15.6". Great Battery Life here!

    I would recommend this to a friend
  • Pros mentioned:
    4k screen

    Rated 5 out of 5 stars

    I want another one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for my business because my old one just couldn't keep up. My old computer was taking 30-90 minutes to load Adobe Premiere and this one loads it in about 1 minute. You saw that correctly, 1 minute! My project had 265 4k video clips in it also. I love this computer so much, I want one for home! Extremely happy with the results. Some of the things I don't like is how loud the keyboard is when I type. And it holds oil. After day 1, the track pad looked a year old. Switching to USB-C and micro only is an adjustment also, since all of my cameras us regular SD cards. It does come with one adapter, but I had to buy one to use more than 1 USB, ie) mouse and a jump drive and my external. I'd still buy another one though. I love the pen that comes with it, the touch screen and that I can change it to a tent or tablet if I want also. I think it has just about everything. And the screen is 4k.....yeah, it makes a difference. Oh, and this decked out model is less than the basic starter Mac with the same features. Well done, Dell, well done.

    I would recommend this to a friend
  • Pros mentioned:
    Screen
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Everything but long battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best display, solid performance, perfect for streaming, 2in1 attributes are strong, decent graphics card, vivid color accuracy, but mediocre battery. Battery still good for 4k laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Awesome laptop but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has great performance but... Rather have an SD card reader rather than a micro SD and swapping ssd should be easier. If you thought you can swap out the m.2 ssd would be 123 it's not. When replacing the ssd you'll need to disable some options in bios in order for the computer to see the replacement drive. Replacing the drive should be, remove, insert, boot up and install os. Shouldn't have to go through bios and find the option to allow the computer to see the drive. I'm probably nic picking problems... But other than that the laptop is a great performer. Handles all of blizzard entertainment games, cs:go, and my engineering applications.

    I would recommend this to a friend
  • Pros mentioned:
    4k screen, Fast

    Rated 5 out of 5 stars

    Perfect partner for business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a computer whose speed could not be rivaled. I have found that in this box store computer. Dell does not disappoint. Great speed. Start up time is blazing fast. 4k screen is outstanding. Dell provides periodic machine maintenance to keep up with my busy schedule. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Great 2-in-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2-in-1 will meet every one of your needs possible. I own majority Apple products but couldn’t justify the high cost/low performance Macbook Pros. This is way better anyway. Plus you can download iCloud and get all your files from your other Apple products anyway. It has great performance. The screen is beautiful. It can game too! It is the master of all trades. I do have some slight issues with the touchscreen, as it not quite as precise as I would like it to be sometimes. The fan noise quieted down after I downloaded some updates to firmware and bios upgrades. Highly recommend.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Jetpipe,

      We're very happy to see that your new laptop is working so well for you. If you'd like help re-calibrating your laptop's touchscreen you can follow these steps: Below are the steps required to calibrate your Touchscreen.

      1. Restart the Computer and the Monitor
      2. Recalibrate the touch-screen. Steps to calibrate touch-screen:
      3. Go to Control Panel and select Tablet PC Settings.
      4. Under Display tab, select Calibrate.
      5. Choose Pen or Touch input.
      6. Perform the point calibration that appears on the screen to correct the linearity problems.
      7. Save the calibrated data.

      You can read the full article here - http://dell.to/2uLztub.

      If you'd like additional help quieting the fan we'd recommend the following:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      We hope that these tips help your computer to continue to run smoothly for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Innovative product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the top of the line quality and technology 2-1. I had to return mine due to a dead cpu of only 3 days. Its a shame because its really an amazing laptop for creatives with casual gaming on the side. Gaming I was getting 40-60 fps on almost all AAA titles that I tried with high settings. The pen responsiveness was better than my surface 3 and the extra screen real estate is great. But the downside- is the fans (always loud), occasional heat issues, and drivers for the intel/amd gpu. Some applications don't recognize what the gpu is. Battery life is decent for 4k, only 4 hrs but the screen is the best i've ever seen.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Nacs23,

      We're sorry that you needed to return your new computer. If you experience Fan Noise with your computer in the future we would recommend that you try the following:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer.

      You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      If you experience overheating issues with any Dell laptop in the future we'd recommend these tips: Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Fast unlock screen and fast cpu

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so far like my Dell XPS 15 2 in 1 it works great and I love the option that I could use it as a tablet but I don't also have to use it as a tablet I just like having the option to and the keyboard and touchpad work great and it is fast running as well good choice for a laptop for college.

    I would recommend this to a friend
  • Pros mentioned:
    4k screen
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Amazing screen and Power Portability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is incredible it is amazingly powerful and portable with the most crisp beautiful 4K display This combination is rare in the laptop lines you will need adapters as it only has USB-C ports but it’s a small inconvenience for what this laptop offers I would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Screen

    Rated 5 out of 5 stars

    Very easy to set up, beautiful display, fun to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sleek and modern computer. I haven’t purchased a laptop in a while so I didn’t realize how much they’ve progressed. I love the touchscreen and how it anticipates what I’m trying to do. It pulls up websites and give me a history for the last week. It’s fast and nice looking!

    I would recommend this to a friend
  • Pros mentioned:
    4k screen

    Rated 4 out of 5 stars

    Nice Laptop, unfortunately lack of ports

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up an open box for a very good price. Clean looking, nicely built, great 4k display Laptop with decent specs for content creation. If you don't bother about full size SD card slots and lack of USB 3.0 ports, and this one is good. We are not yet into a stage where everything can be connected only using Type-C ports. It is shame that for such a nice laptop you have to carry an adapter everywhere. I returned this laptop only for that reason.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Good laptop fast but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but with kinks&flaws. The hard drive is blazzing fast but too small. I would need to spend extra $$$ on more space. Every product needs the old USB port no matter what in my opinion. Not having USB is like a car missing a wheel. Laptop is missing regular size memory slot; no HDMI slot and USB, it makes hard to transfer data and do various things. Would need to spend more extra $$$ on all the missing slots and more on the Hard Drive space.

    I would recommend this to a friend
  • Pros mentioned:
    4k screen, Fast

    Rated 5 out of 5 stars

    Excellent personal laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent personal laptop. 4K screen is wonderful makes it exciting to view everything. Exceptional video quality for YouTube, especially like being able to screen share to my 65in and send audio via Bluetooth to my sound system. Very fast machine.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Screen

    Rated 5 out of 5 stars

    Incredible Screen and Extremely Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched computers for months and finally decided to get this one! And it was worth every penny! I love it and it is beyond fast and the screen is incredible and the touch screen is great. I only wish they would put keypads in these xps.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Screen

    Rated 5 out of 5 stars

    It’s great. Very quick and versatile.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for college. I am an engineering student and I t’s fast enough to run all of programs I need. The touch screen is great and is very useful for both engineering and art projects.

    I would recommend this to a friend
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