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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 130 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the XPS 8960's strong performance and the benefit of its fast SSD and HDD storage combination. The RTX 3050 graphics card also receives positive feedback, although some users note the system's fans can be noisy during demanding tasks. Ease of setup and use are frequently praised. Concerns were raised about the power supply's potential limitations for future upgrades.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 130 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome Upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loyal to Dell! I upgraded from a Dell XPS 8900 2016, to this computer and versus building my own and leg me tell you…I am pleasantly surprised by how responsive and fast this system is.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics card

    Rated 4 out of 5 stars

    Good computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to play the games I like to play. The drawback was not enough usb ports. I got a monitor also that had no sound or speakers or microphone. These were more usb ports than it had.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for business, had Geek Squad install a 1 TB SSD hard drive & windows 11 pro right out of the box. It's a fantastic computer right out of the box, super fast, and runs flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Really suggest everyone to buy this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my desktop with graphic interface, it helped me a lot to make videos with high speed and high quality. I will suggest to all to have this product who want to do an quality work in video editing, mixing and other graphic works.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good performance, features, and price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided on this Dell model after researching and comparing with similar products. The combination of features, performance, connectivity, and Best Buy’s price were key!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Win 10 to 11 with more power and space.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My IT guy said this was the machine to get, and Best Buy was the place to get it. He said it had better specs than the big box store. Right out of the box it works as expected. No CD drive. However, I purchased one earlier for a lap top that didn't come with one either. No problems here. The inside of this model "XPS 8960" allows easy access to everything! Added the C drive from the last machine (changed to F) and away we go. There is a learning curve from Windows 10 to Windows 11. Some features are better, others just different. Changing printing to double side is a little more effort. I do believe I will get the hang of this, as is downloading files. Everything seems to go only to the download folder, immediately. I believe I will learn to adapt, find a way to change to specific folders, or get over this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Hot Rod PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extraordinary performance, thought my last PC was fast, this runs lightspeed circles around it. Dell really combined all the goodies into a well performing machine. Should have upgraded a lot sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great speed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great for all I need ! I'm a photographer- I work with large files on a regular basis and the speed this machine offers is a joy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great replacement computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great computer. I had a media center setup and started have issues often. It ended up dead and I bought this to replace it. It has been a great replacement.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate but with design flaw

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer should be adequate for handling Hauptwerk pipe organ samples after I upgraded to 64 gig Corsair Vengeance memory. Could use a few more USB ports. Beware that one of the two pcie x4 slots is covered by the graphics card which is a motherboard design flaw and is therefore unusable.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey RobertM,
      We want to thank you for taking the time to leave a review of your Dell XPS 8960 Desktop. We are sorry to hear that the number of ports available does not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
      If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and wife is happy Easy to set up and installation of new apps

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    GREAT!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This desktop has proven it's worth running CCTV and hasn't had any issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect PC!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning the ins and outs. Compare this one to my other Dell PC is like day and night!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Dell XPS 8960 Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Dell has more then met all my expectations. Very fast, and reliable. I use it in my sound studio. Love everything about it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    nice machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need. Works for all my business needs

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good performance at a reasonable price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is good enough for most home computing work and also for light gaming and graphics-intensive work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Not for the novice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not exactly plug and play, but once figured out, the potential is quite amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    new computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far it works. Faster than my old one. Just keeps me blocked from accessing Kohl's online.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for family computers, plenty of power. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Happy with Dell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my new Dell deaktop computer. It is so much faster than my old one.

    I would recommend this to a friend
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