Customer Ratings & Reviews

Quiet and easy installation ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

This computer is excellent at running programs and games. Would 100% recommend.

Perfect for the home user plus business features. Easy to set up. Basically plug and play

Quick as a wink, quiet as mouse...no complaints to date

The system works well, the OS is easy to understand. It was very helpful that Best Buy in Cary, NC had the desktop in stock, the Geek Squad provided in-home service for set up and migration of date within 2 weeks of purchase and the Geek Squad Agent was very knowledgeable, arrived on time and was pleasant to deal with. Overall, the experience was very satisfactory and was accomplished to my satisfaction.

This computer is now a companion to my other Dell. Fast and so far very reliable.

Great computer I have had in my life. More than I ever asked for!

Excellent build quality, and perfect for anything I throw at it.

I called Best Buy customer service to inquire about a new computer. The young lady that helped me had the patience of a saint. Im not tech savy at all, but she explained everything to where I could understand it. My new computer was shipped directly to my residence. I hooked everything up and I love it!!!

I love this PC. Handles all of my needs. I have two monitors connected and will be connecting a third. Handles them very well

Perfect for streaming. Clean build on the tower and allot USB ports!

I wish I had bought a bigger hard drive. I am constantly taking off my photos and videos to external hard drives because they are taking up too much space. I'd return it but I already have too much on it. Also, it seems there are updates at least once a week. Why is that?

Solid desktop perfect as a daily driver for web and light office work. The RTX would allow for some entertainment software, but since this was used with a 80 year old grandmother I don't see much CoD happening. Microsoft account allows for an easy transition. You could do so much worse than an XPS.

Was up and going Quickly. Performs to my expectations.

The Dell XPS series tends to focus towards tasks, programs, and performance. The XPS 8960 Desktop with NVIDIA GeForce RTX 3050 does just that enabling smooth multitasking between tasks using Windows 11, with a flair of gaming capabilities. With that in mind if one looks toward the different tasks available to a PC the XPS either overdelivers or underdelivers to the consumer - but may be just the right fit for some. Tasks and programs the XPS 8960 is well equipped for everyday business/work use. The 13th Gen Intel Core i7 processor equipped with 16GB DDR5 RAM allows for quick transition between tabs and tasks. My work requires a virtual desktop which easily bogs down a computer system, but instead keeps up well even when completing tasks both within and outside the virtual desktop simultaneously. I will easily have YouTube playing within one portion of my screen while completing tasks in the other. Photoshop also seems to run smoothly on the system for at least the casual consumer. I do not boast to know really what I'm doing in photoshop, but can remove a person or two from a photo and this system had no issues. Another large plus for this system is the 2TB of HDD storage. Keeping the storage HDD keeps down the price while having an SSD for booting keep speed on the forefront. The 2TB allows for pictures, games, and numerous files to be kept without concern for running out of space. If was only equipped with the 512GB SSD I would be concerned for this desktops work utility. Along with work, depending on ones work/play activities having available multiple USB connections and a SD card reader keeps one easily equipped for most device or memory hookups. There are a total of 7 USB Type A ports and 2 USB Type C ports, which my only critique is within the past few years more and more devices (including my mouse) have transitioned to Type C. Just keep this in mind - there are adapters out there worst case. All-in-all a versatile desktop for the at home workplace (may be work or fun). Gaming the XPS 8690 does decent. The system seems to provide a more smooth and efficient gaming experience when displaying in 1080p, which for some gamers is just not good enough these days. With that in mind gaming does well overall in my experience with my favorite MMORPG and various Steam games. With 1080p and high end graphics I was able to get between 45-60fps without much issue. I am not terribly picky with my fps; however, this would be a game ender for some. The NVIDIA GeForce RTX 3050 provides the casual/moderate gamer with a good experience. I am happy, but I know multiple gamers who would not be. The fan does get moderately loud while gaming in an attempt to cool the system; which if gaming with headphones is not a problem but to only those around. Overall, I feel comfortable with this system allowing me to play many of the newer games on the market - maybe not with the best graphics out there or highest fps but at an acceptable level considering price of desktop. When considering the whole package I consider this acceptable. And as a side note there is a keyboard and mouse included but I did not use either of those as have my own accessories outfitted with lovely RGB capabilities. Overall, this Dell delivers as advertised. The NVIDIA GeForce RTX 3050 is considered a high-end graphics card and allows for proper graphics, just may not be for everyone; however, I do believe those who the RTX 3050 does not live up to their expectations of a gaming system, would not be looking at this system in the first place. If you have stumbled upon this desktop for one reason or another and believe this pre-built system specs live up to your needs, I expect one will be satisfied

Best Buy just lost me today as a long time customer, and will not be spending any more time or money there. I bought a brand new Dell Desktop 13 months ago, and it literally sat on my desk for a year (other desktop starting working better). Then that desktop started acting up again, I said its time to move on to the new Dell and it gave me a blue screen of death. Of course this is at several weeks after the warranty is up. I reset windows, more blue screen. I did factory image reset back to original....still blue screen. I gave up took it to the Summerville store geek squad who sold me a 1 year "membership" for $200 to diagnose, fix anything software related. 2 days later I get a call from geek squad...its the motherboard and it will be another $500 !! What?? A brand new $1200 Dell XPS 8960 with less than 20 hours on it needs a new motherboard??? Wow. I go to the store manager this morning. This was another very discouraging response... I wont go into details, not worth it. I will not be going to BB anymore....and will share this whole experience with family, friends and neighbors. Horrible customer service, refuse to stand behind their products and refuse to help or even work with someone getting the raw end of the deal. Now I am out $1200 for the brand new computer, another $200 for the "membership" which I will not be using.

Completely satisfied with this purchase. Had to replace my old reliable 15 year old Dell XPS which finally died. That's why I went with another Dell brand which happened to be on sale. Super easy transition of my old files thanks to cloud backup.

Easy to set up and keep up to date. Running most of my games at 1080p high to very high settings without issue. Wish the two terabyte drive was also ssd and would have liked a slight uptick with the graphics card but honestly not bad at all.

WORKS GREAT..THE GEEK SQUAD INSTALLED IT. AMAZING!

this is my second Dell XPS and so far I'm well pleased. Dell seems to require less driver updating, etc at the initial purchase and it appears that Windows 11 will be a good choice.