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Customer Ratings & Reviews

Your price for this item is $1,039.99
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Customer reviews

Rating 4.6 out of 5 stars with 60 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers enjoy the XPS 8960's performance, with many praising its ability to handle demanding tasks and meet their expectations. The build quality also receives positive feedback, described as high-quality and well-designed. There were no negative customer comments reported. Overall, the Dell XPS 8960 is viewed favorably for its capabilities and construction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 60 reviews
  • Rated 3 out of 5 stars

    Open Box Computer - Excellent Condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was specifically seeking out the features of this Dell XPS 8960 and saw an open box marked in excellent condition online. Excellent condition meant to me that the box had been opened and then returned, and everything was like new. Everything was as expected on the power-up. However, the previous person who opened the box registered the computer with Dell, and a year of the warranty and service has already been used. So, it was a mixed bag of the system I wanted and disappointment, not being like new.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it - it is fast. It helps me do everything I need to be doing. I think I'll keep it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dell XPS 8960 Review- Worth the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dell XPS 8960 is an amazing computer, the SSD is really fast when booting up and everything runs really smooth. Steam games look and run amazing. AutoCad also works like a charm. No complaints yet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fast computer. It's nice to have a computer that works efficiently and effectively. So far no hitches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased with Geek Squad extended warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Dell desktops for years. This is the first time I have not purchased directly from Dell. I think there is no difference with the install where I bought it. The difference will show up if I need service. I purchased extended warranty for Geek Squad to keep it local.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Run's well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 7 year old computer was running on Windows 7. Finally had to give in to buying a new one. The Dell was on sale and I liked the specs. I don't game, so I cannot comment on that. It is fast and responds well to browsing, shopping, reading emails and YouTube. Still getting used to Windows 11.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Purchase of a new computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Fast, easy to use, intuitive and then some.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very fast pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast. Would be 5 stars but computer had to recover itself when it first installed some updates. Dells recovery software is decent so it was able get things reset

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trials and Tribulations of purchasing a new desk t

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a this DELL XPS to replace a Dell XPS that I have used for over a decade. My only frustration is that DELL removed the CD drive from the current version of the XPS computer. I was pleased with the GEEK Squad who was engaged to transfer extensive files, documents, power point presentations, photographs, and university research from the old to the new XPS successfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase. It appears to be a quality device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Don't pass up on this one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch - can't beat the quality and value at Best Buy. If you can get it on sale - even better!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Help from the Geek Squad especially Ethan and Dan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home office PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PC for home office. Also using the computer for a Plex media server and DVR. Really good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    XPS

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handles everything I have thrown at it (not gaming). Great workstation computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    XPS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the money. Super easy startup, was using quickly after set up. Will be glad to review after 6 months.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We aare very happy with our purchase - it suits all of our little office needs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dell Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had similar Dell before so bought another one similar to the one I had. Like it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super stop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible so far! We are beyond excited to have this in addition to our two laptops we purchased from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ldavi25

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this new purchase. We bought our other Dell Desktops from Best Buy and have been happy with those computers too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Personal Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for personal use! Internet connection amazing! Graphics exceptional! Activation time from colds start, absolutely minimal! I could not have made a better purchase!

    I would recommend this to a friend