Customer Ratings & Reviews
- Model:
- EC685M
- SKU:
- 6307958
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are satisfied with the espresso quality, ease of use, compact size, and sleek design of the DEDICA Espresso Machine. The removable water tank and quick heating time are also appreciated. However, some customers have reported issues with pressure, noise level, and the light weight of the machine.
This summary was generated by AI based on customer reviews.
1 Year of good Espresso
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great year of home made espresso. Unfortunately it stopped working shortly after that. Company offers a 1 year "limited" warranty so I took it apart in an attempt to fix it myself. My efforts were unsuccessful. I will try a different brand with my next purchase
No, I would not recommend this to a friendNormal Coffee Drinker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. I've used it multiple times daily over the past few weeks and I've had no problems with it thus far.
I would recommend this to a friendNot good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this machine since May of 2020 and I have had a few issues with the machine not being able to make coffee, apparently due to the locking mechanism once you put the coffee and tighten the coffee holder to the right. It doesn't make the coffee and it's extremely hard to twist off the coffee holder. Otherwise it makes good coffee, but I would not buy again.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear about your experience with our Automatic Espresso Machine, and to learn of your difficulty with the locking mechanism is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to assist you with this. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Not worthy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The milk steamer not as expected , can’t make hot milk cause milk is bubbling a lot
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you are experiencing difficulty with the milk steamer on your De'Longhi Dedica Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you with this. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.