Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 6422017
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the Digital All-in-One Combination Coffee and Espresso Machine for its coffee quality, ease of use, and overall performance. Many also find its size and design appealing, considering it a solid machine for the price. However, some customers have reported issues with the steamer's functionality, while others have commented on the noise level.
This summary was generated by AI based on customer reviews.
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE PRODUCT! I really wanted to love this machine and I should have listen to the prior reviews but I chose to purchase it anyway. Literally TWO months after having this machine, It was malfunctioning. From turning on its own to the clock running as if it was trying to be set to the espresso part not working at all. I really wish I would have registered my product when I bought it so that I could have returned it but it completely slipped my mind. Please read the other reviews. DO NOT BUY this machine. It IS beautiful and IF it worked it WOULD be the best of both worlds but it is a total waste of money.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn of your experience with our Combination Coffee and Espresso Machine, and to know your unit is not functioning properly is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot any issues you are experiencing with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth tbe money. You can choose a better one for less
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Carafe
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My carafe broke unexpectedly a little over a year, no coverage
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your feedback. We’re sorry that your unit's carafe unexpectedly broke, and that your unit is out of warranty. Please keep in mind that this model includes 1-year coverage. The part number you will need is AS00000675. You can access the following link to purchase it: https://www.delonghispareparts.com/products/delonghi-com532mespresso-machine-as00000675-replacement-part
Notnow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, could not wait for it to arrive
I would recommend this to a friendMakes good coffee but won’t last.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the coffee maker on September 19, 2022 and it stopped working on September 25, 2023. The manufacture warranty is only good for a year, so given the price we paid for it, I would expect it to be better quality. We changed the filter regularly and only used filtered water so that shouldn’t have been the issue. I would recommend buying the extended warranty if you decide to buy this product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Justin,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time.
We are always working to make improvements on our designs and we will be sure to note your findings for future reference.
Thank you.
Satisfied customer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE the all in one feature. Good quality at a reasonable price.
I would recommend this to a friendEspresso Machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this and says it makes great lattes!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to make great lattes with our De'Longhi Combination Coffee and Espresso Machine. Thank you.
Poor electrical components
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The milk frother and espresso side has never worked well. Not defective, just isn't good at all. Recently, the electronics have seemed to start shorting to the point where the espresso button has started turning itself on. Without any water, the part holding the portafilter heated up to nearly 200 degrees. As far as I'm concerned, this was just a poor all in one coffee maker, now it's also a fire hazard.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Ryan,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Not the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace twice within 2 years ( wand not working/ leaking etc.) good thing we had the protection plan an ended getting store credit the third time, buying a different brand.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to hear you had this experience with your Combination Coffee and Espresso Machines. We understand this has caused you to return your unit, but if we can be of any assistance in finding you a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Did not like the taste of the coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine worked ok, but I really could not get the right taste. Tried several coffees, but had to return in the end
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Petra,
We are very sorry to hear that your coffee was not to your liking and you returned the unit. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. If you do give us another try, please call into our customer care team next time for tips on how to make the coffee a little more to your liking.
Thank you.
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a huge disappointment. We are espresso drinkers and had a smaller espresso machine that needed to be replaced after years. The espresso part keeps getting sticker with smaller coffee grinds. A real headache. Had to take the pod apart wash it and re do it hoping to work. Imagine doing this every morning. We wash throughly the part the night before and still, coffee keeps getting stuck. I’m about 20 days out of the returning date, this has getting worse with thins. I wished I had returned it earlier. Save your 250, shop for somewhere else.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Shil, we are very sorry to learn about your experience with your Combination Coffee and Espresso Machine and to know your coffee was getting stuck is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Delonghi barista
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this coffee machine! It makes great lattes !!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Lisa, it;s great to hear you are making great tasting lattes with our Combination Coffee and Espresso machine! Thank you.
Frother is an issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The milk frother does not work all the time, and ends up over filling the drain reservoir. This leaves a mess under the unit that continues to have to be cleaned.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know you are experiencing issues with your frother and reservoir is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
POOR MACHINE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It quit making espresso after one week. I had high hopes for this machine and was utterly and thoroughly disappointed. The only good thing was Best Buy has great customer service.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848
Possessed coffee machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this coffee machine for over 2 years now and it has literally NEVER operated as designed/intended. The milk frother worked maybe 4 times total before it just completely died. Ive cleaned and decaulked the machine numerous times, didn’t fix it. The time will randomly change, the buttons seem to hit themselves and it’ll do whatever it wants whenever it wants, not what you want.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units and we will be sure to notate your observations for future reference.
Thank you.
Coffee machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great coffee machine, easy to use and fast delivery
I would recommend this to a friend- Cons mentioned:Steamer
No Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and I had to returned twice. The first time, the clock didn't work properly and the second time, the steamer stop working. Review on line are very bad.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your All-in-One Combination Espresso Machine and to learn you had to return your unit twice is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Our customer contact information including our convenient web chat feature can be found on our De'longhi website. Thank you.
Great product with great quality at a great price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with great quality at a great price.
I would recommend this to a friendCoffee not hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so dissappointed with coffee machine only that the coffee is as hot. Everytime I brew, I have to warm the coffee up in the microwave
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Jay, we are sorry to hear your coffee is not coming out hot enough! We recommend performing a descale of your unit as this may resolve your issue for you. If this does not work and you still require assistance, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Beware, missing parts.... don’t order online
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have loved to have used this coffee maker right out of the box, except the glass carafe and directions are missing. Makes the product kind of useless without them both. I’m not sure if this was a technicality or what but how is one able to make coffee without directions on how to use the machine and the actual coffee pot missing???? Had this delivered and the nearest Best Buy that has this stocked is 25 miles away. I ended up ordering the carafe on Amazon so for now it’s a useless coffee maker sitting on my counter collecting dust. Thanks Best Buy.....
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you had a negative experience with your All-in-One Combination Espesso Machine and to learn your unit was delivered with missing items is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve, Customer satisfaction is our top priority and it saddens us to hear you are not able to enjoy a delicious cup of coffee. We would appreciate the opportunity to get your feedback and work together to resolve this issue. You can reach us at 1-800-322-3848