Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 6422017
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the Digital All-in-One Combination Coffee and Espresso Machine for its coffee quality, ease of use, and overall performance. Many also find its size and design appealing, considering it a solid machine for the price. However, some customers have reported issues with the steamer's functionality, while others have commented on the noise level.
This summary was generated by AI based on customer reviews.
Poor quality, worse customer service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed within 3 months. Replacement option was 2 separate units which failed within 6 months. 2nd replacement failed after 3 months. Refused to warranty. Do not buy
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
- Cons mentioned:Steamer
Don’t west your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The steamer stop working after 1 month and through it to the garbage.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Ameer, we are very sorry to learn about your experience with your Combination Coffee and Espresso Machine after only one month of use. Your satisfaction will always be our top priority so while we understand this has caused you to dispose of your unit, if we can be of any assistance regarding your experience or finding a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Buy Extended Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this machine 13 months ago, 3 days ago i went to fill the drip coffee chamber and water just spewing water from the back. I called Delonghi to see if there was anything that could be done. However, i was told that my warranty was only for 12 months. They refused ti even trouble shoot. I mean granted, obviously the damage was internal, i was told i was the 3rd person to call with that issue. I am guessing its a manufacturer’s error. But, lost out.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you had this unfortunate experience with your Combination Coffee and Espresso Machine. We understand you have reached out to us already, but if there is anything we can do to be more assistance to you, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Who wants a cold expresso coffee?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed... I gave it a 2nd chance; maybe the first unit was defective, it could happen. But, this is not the case; this product is bad. 1st) Temperature for the coffee is cold; who wants to spend +$250 for a machine that brews cold coffee? Very bad... 2) You need to wait for the steam, so the coffee is already cold, and also you still need to wait more time to heat the water for the steam... to have your coffee even colder... The appearance is exquisite; unfortunately, this is just a WASTE OF MONEY.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your All-in-One Combination Espresso machine. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and work together to resolve your issue. We ask that you contact us at your earliest convenience so that we may further assist you. We are available, Monday - Friday from 10:00 am - 6:00 pm ET. at 1-800-322-3848. Thank you.
Bad quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the internals are plastic so you pay $300 to end drinking oil
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for sharing your feedback, Rafael. We're sorry to hear that you had a negative experience. Your satisfaction is important to us, and we would appreciate the opportunity to understand what went wrong. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Do not buy it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine about a month ago and the second time I used it started to make a weird noise and started to brew by it self and I was not able to turn it off unless I disconnect it, I called CS and they told me to return it. So I decided to give it a second chance and got another one and now two weeks later is acting crazy again, the buttons light go on and off without touching them and the pot side won’t work and I haven’t even use that part of the machine. Will return again.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Daniel, we're sorry to hear you are having a negative experience with your All-In-One Combination Espresso Machine and to learn you had issues with two units is disappointing. Customer satisfaction is our top priority and we would appreciate the opportunity to revisit this matter and possibly find a more suitable option for your needs. We ask that you please contact us at your earliest convenience at 1-800-322-3848 Monday - Friday from 10:00 am - 6:00 pm ET. We apologize for any inconvenience this has caused and we look forward to speaking with you soon. Thank you.
- Pros mentioned:Coffee quality
Great system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system so far has worked great, I would definitely recommed this to anyone intrested in buying it.
I would recommend this to a friend Avoid, avoid, avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke almost instantly. Leaked from the espresso side underneath the device. The clock would run and reset itself, the it would then turn on and off when the pot was on the warmer and try to make pots of coffee with no water. The bold button never worked. We had this for less about a month in total with bad performance throughout its use.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Bentley,
We are sorry to hear that your Combination Coffee and Espresso Machine stopped working after such short usage. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please contact us Monday-Friday, from 9am to 8pm at (800)322-3848 and a coffee specialist will be happy to assist you.
Thank you.
Get if you like room temp water coffee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't get hot enough. Because of this the coffee is week and watery and the frother doesn’t make true foam. Returning today. 2 stars for looks.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Carolyn,
We are very sorry to learn of your experience with our Combination Coffee and Espresso machine, and to hear your coffee is weak and watery is disappointing. We recommend using a descaling solution inside the machine which may help resolve this issue for you. Please refer to your user manual, which can also be found on our website, for instructions on how to properly descale your unit. If this does not resolve the problem, feel free to contact us Mon.- Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 and one of our coffee specialists will be able to assist you. You can also reach us via our web chat feature found on our website. www.delonghi.com Thank you.
- Pros mentioned:Coffee quality
Coffee brewer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, reliable and tasty brewed coffee. Auto setting has coffee ready when you arise.
I would recommend this to a friend DeLonghi coffee maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The carafe was broken when you pour the coffee it was dripping out of the sides
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Andrea, we are sorry to hear your carafe was damaged, we can certainly assist you with this matter. Please contact us at 1 (866) 528-8323 M-F 9:00am-8:00pm Eastern standard. Thank you.
- Cons mentioned:Noise level
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working on day 32. Didn’t really work well to begin with and it’s very loud
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New device functions like its years old. Considering returning and i hate taking things back but this device is a paper weight
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Espresso machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the product. I tried more than tens to make the exact number of cups of coffee with no success. For instance, I wanted four cups of coffee and used four cups of water but had one cup of coffee darker than espresso. The espresso machine was the worst.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Hihelloeveryone,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Verly low quality product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee machine stopped working on it third day, the construction quality is very low for the price paid. Its looks like a kids toy not a real coffee machine/ expresso. Price is way to high for a verly low quality product. I would not recommend
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello ErickM,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Hate this thing!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought this for me so we could have 1 machine that does regular coffee and espresso. Also, it looks great. However, it is a horrible espresso machine. Most the time the espresso trickles out. The insert falls out when you try to get the old grounds out. It leaks. On and on. Hate this thing.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for sharing your experience with your All-in-One Combination with us. We are sorry to hear you are having a difficult time with this unit. We would love to troubleshoot this unit with you. Please contact us at t 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
- Pros mentioned:Coffee quality
Great machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome machine! We love it! It makes great coffee and espresso..
I would recommend this to a friend - Pros mentioned:Overall performance
Mr. DP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, we recently remodeled our kitchen and my wife loves it.
I would recommend this to a friend - Cons mentioned:Steamer
Worked only 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked only 1 month then it stopped working, even tho I just used it like 2 a week .
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Marco,
We are disappointed to hear your Combination Coffee and Espresso machine stopped working after only one month of use. Customer satisfaction is very important to us and this is certainly not the level of excellence we strive to offer. We would appreciate the opportunity to connect you with one of our coffee specialists in order to find a solution to this matter. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Had low expectations due to price, but WOW.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After three uses water began leaking between the sump and the machine into the espresso. The on button is completely stuck onto the on position so it needs to be unplugged or it will start making espresso. The coffee brew button also mysteriously turns on by itself when using other functions of the device. Don’t waste your time buying this product - luckily for me I’m still able to return it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Max, we are sorry to learn of your difficulty with our Automatic Espresso machine and to know the button on your unit is stuck in the "ON" position is disappointing. We know this has caused you to return your unit, but if we can be of any assistance with finding a new unit, we are here to help. Please feel free to contact us Mon.- Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.