Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 6422017
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the Digital All-in-One Combination Coffee and Espresso Machine for its coffee quality, ease of use, and overall performance. Many also find its size and design appealing, considering it a solid machine for the price. However, some customers have reported issues with the steamer's functionality, while others have commented on the noise level.
This summary was generated by AI based on customer reviews.
No problems with purchase but returned it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item , after reviewing other options for coffee machines
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Great, At First...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Oct 19, but really never used it daily until a year later. For the past 3 months the machine has worked fine. Now, mid-January, the pre-heating light no longer works, and the overflow reservoir fills after each use. Is it making espresso, yes, but for how long? In my opinion, not worth $280 for a limited one-year warranty.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear John, we're sorry to hear you are having a negative experience with your All-in-One Combination Espresso Machine, however, to learn you are having issues with your unit after 3 months of normal use is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and troubleshoot your unit. We ask that you please give us a call at 1-800-322-3848 for further assistance. Thank you.
Don't waste your money. Expensive junk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our first unit went bad within a year. Thankfully we had the protection plan on it and were able to replace it for a fee. Fast forward two years and the replacement unit has gone bad too. Both times the heating unit stopped working. You'd expect more for a $300+ coffee maker.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Cheap materials. Broken in less than 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee maker worked fine for less than 1 year. The espresso is good and so far no issues, but drip coffee failed because of a thermal fuse. This component is supposed to cut off in case the temperature is >214C, but for some reason if you descale or brew more than one time, the fuses open and the machine doesn't brew anymore; it's a design problem. Drip coffee also generate a lot of steam and I noticed that plastics are cheap and they get deformed over time. Again espresso is ok so far, but I cannot use all the functionality of the machine... tired of replacing fuses. I would suggest to go for a basic espresso maker eventually from the same brand but definitely stay away and buy a drip coffee maker from another brand.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Does not produce hot espresso
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total piece of crap. This machine is only good for drip coffee. The espresso side of the machine is horrible. It does not produce hot espresso. Even after turning it on and letting it warm up for 20 minutes....the espresso is not hot. Horrible machine. Shame on you Delonghi for claiming this is an espresso machine. Save your money and spend more on a machine that actually works and gives you a nice hot espresso.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, sorry to hear of your difficult experience with our All-in-one combination coffee maker. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot this experience with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm Est by calling 1-866-528-8323 or reach us via our web chat feature found on our website. Thank you.
Delonghi is Awful!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This coffee maker is far inferior to it’s earlier model and makes just half the cappuccino at one time. Their customer service is among the Worst I have ever encountered. Pathetic!!!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
These Five Star Reviews Are Astounding
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tldr; I cant believe this product has this high of a rating. For that sticker price, we went with the Bella Pro Series. This thing is ridiculously expensive for what it offers. Small water reservoir, no low-water-level indicator, no automatic shot pour, warm shots, small drip tray, cheap plastic tamp, no hot water dispenser, horrible milk frother, etc etc.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and leaks. I filled only the pot side and it dumps a full cup of water out the bottom while passing water through.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Second machine, same problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were really excited about having a all in one machine. Unfortunately, we already returned the first one because the espresso button stopped flashing when turned on to heat up water. When we turned it on, it would just be solid. We didn’t know when the water was hot enough. Now, we are on number 2 and are having the same issue. Looks like we will be returning it and looking for a different machine. We are done wasting our time with this machine that appears to be poorly made.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi, We're sorry to hear you are having a negative experience with your All-in-One Combination Espresso Machine. Customer satisfaction is our top priority and we are more then happy to assist you. Once the unit is heated, the blinking light with stop flashing. After this, press the cup/water button to began brewing. We have lots of great videos on setting up your unit in our How-To Series, on our Delonghi North America YouTube channel. Should you need further assistance, please contact us at your earliest convenience to speak to one of our coffee specialist. We are available Monday - Friday from 10:00 am - 6:00 pm ET, 1-800-322-3848, or via our convenient web chat feature located on our Delonghi website. Thank you.
What a fraud!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is always a leaking on the espresso side that goes out the machine and my counter is always with water all around the coffeemaker. This is very annoying. Also the frothed break down. It’s no worthy of the price. Very annoying and disappointing. I thought that buying a DeLonghi was a good decision but it’s a nightmare.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your unit's frother stopped functioning is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Machine malfunctions after 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on 1/10/2022. Three months later, the clock keeps resetting, coffee functions reset themselves and the machine beeps and malfunctions constantly. We want to be able to use the basic function where you set the brew time and have fresh coffee at 5 am each morning, but sadly, this expensive machine can’t reliably do this. Don’t waste your money.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to hear you are experiencing these issues with your Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Leakage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two machines (the second one was a replacement). Both coffee machines leaked within approximately one year. I do not recommend
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Stopped working after 6 months of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped brewing after 6 months of use, they don't make them like they used to :(
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Not Buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not buy this product because of too many 1 start reviews. Reviews do work!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine stopped brewing and getting hot after 1 year and 5 months. I changed out a few part delonghi suggested but the fix only lasted a day. Delonghi then offered 25% off of a new machine but I couldn’t justify spending more money on a bad machine. Spend your money elsewhere.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Marc, we are sorry to hear you had this experience with your Combination Coffee and Espresso Machine. We understand you have reached out to us previously, but if we can be of any further assistance, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
bad water pump
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.total piece of junk brought this to use. Made coffee daily and just months after the warranty expires the water pump in the machine goes bad. do not buy this hunk of junk. find something with longer manufacture warranty.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you had this experience with our Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot this personally with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Disappointing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just bought this machine. got it delivered today. Unpacked and set up as per directions. Quit working after 1st cleaning run. Totally disappointed ! FAILED RIGHT OUT OF THE BOX!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Ralf, we are very sorry to learn about your experience, and to hear your unit failed out of the box is very disappointing. Customer satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to assist you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Frother bursted into my face
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought it. While using it, frother bursted everywhere while steaming hot.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Peter52g,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.