Customer Ratings & Reviews
- Model:
- EC9355M
- SKU:
- 6472504
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the La Specialista Prestigio Espresso Machine for its excellent coffee quality, ease of use, and built-in grinder. Many appreciate the dual heating system and sleek design, while some users mention challenges with pressure, performance consistency, and the machine's size. A few also point out issues with the bean hopper and descaling process. Overall, the machine receives positive feedback for its brewing capabilities and convenience features, but some users experienced issues with certain aspects of its functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coffee quality
Had to Return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The grinder would not produce a useable expresso grind. The store staff is great! I was able to return it for the Breville. Wow what a difference!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for taking the time to provide valuable feedback about our La Specialista Prestigio. We apologize that your experience was less than ideal, and we hope you ‘ll give us another chance to prove ourselves. Thank you.
Oprah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved….I enjoy having coffee with my new espresso machine!
I would recommend this to a friendGood Coffee system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice maxhine, make barista coffee at home. Customizable
I would recommend this to a friendGreat coffee machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. A little bit I have to learn and practice, but machine is great so far.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Nana, we hope you continue to enjoy the espresso making capability of our De'Longhi La Specialista Prestige Espresso Machine. Thank you.
Lifesaver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this espresso machine, the automatic tamping and the hot water spout are so convenient
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to enjoy the automatic tamping feature on our De'Longhi La Specialista Prestigio Espresso Machine. Thank you.
Worth Every Penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Machine Ever. A must for any Coffee/Cappuccino/Espresso Enthusiast
I would recommend this to a friendGreat Coffee Every Time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, Just Love it !!!! The Best Coffee made
I would recommend this to a friendmy expresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first one, I could not get out of descaling mode. Now the new one works fine.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, while are sorry to hear you experienced difficulty with the first unit you purchased, we are delighted to know you have received a replacement in working order. Your satisfaction will always be our top priority, so if you ever require assistance with your unit, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
If you need hot coffee this is the one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit more manual but coffee is hot while others only give you warm coffee
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Christian, we hope you continue to enjoy our De'Longhi La Specialista Prestigio Espresso Machine for many years to come. Thank you.
Expresso machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with this product, has been using every day since purchase
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Walter, we hope you continue to make delicious espresso drinks with our De'Longhi La Specialista Prestigio Espresso Machine. Thank you.
Barista
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best espresso machine ever there’s no mess when I fix my coffee
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to enjoy making delicious espresso with our De'Longhi La Specialista Prestigio Espresso Machine. Thank you.
New Barista
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, not sure why I waited so long to buy this.
I would recommend this to a friendI will return this item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one I will be returning soon because it doesn’t have much options like double shot coffee or espresso function. I do not recommend this item to buy paying $899 + tax. This product is worth to pay $299 but nothing more
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Rhydam,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Very poor quality — it has broken twice in less th
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality — it has broken twice in less than a year, and the customer service is terrible.
No, I would not recommend this to a friendde'longhi la specialista® prestigio espresso maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast sweet expresso capuchino americano maker couple of second
I would recommend this to a friendgreat coffee maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a great machine which we love to make out espresso every day.
I would recommend this to a friend- Cons mentioned:Performance
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the 3rd time returning this item I decided to try a different brand. There is always something wrong with it ;(
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Real italian Espresso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For sure, the best coffee machine for the price range 600-800
I would recommend this to a friend- Pros mentioned:Coffee quality
Best cappuccino I have had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a machine! Took us a moment to figure it out but once we did! Oh man this is the machine to get. The absolute best cappuccino I have had.
I would recommend this to a friend Bad Pump
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first purchased the machine it was great. Did everything I wanted in an espresso machine. Just after a year of use the pump for the steam wand stop working. I’ve read the pump is one the main problems with this machine. I expected the machine to last more than a year.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
