Customer Ratings & Reviews
- Model:
- EC9355M
- SKU:
- 6472504
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the La Specialista Prestigio Espresso Machine for its excellent coffee quality, ease of use, and built-in grinder. Many appreciate the dual heating system and sleek design, while some users mention challenges with pressure, performance consistency, and the machine's size. A few also point out issues with the bean hopper and descaling process. Overall, the machine receives positive feedback for its brewing capabilities and convenience features, but some users experienced issues with certain aspects of its functionality.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about this product… the coffee flavor is delicious and perfect and ready to enjoy it
I would recommend this to a friendCoffee!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the money we are saving by making our own coffee! Don’t know how to get optimal settings
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to save money by making delicious espresso drinks at home with our De'Longhi La Specialista Prestigio Espresso Machine. Thank you.
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing, Can not compare to others its not fair. No more store bought coffee
I would recommend this to a friend- Pros mentioned:Coffee quality
Not sure if I’ll invest again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very heavy sturdy machine but beans clogged by the 5th Time using shut the machine down could not get it to turn back on. Not sure if received a defective unit in the store. But was not expecting to return with in 24 hours .
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Latte me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use this every day. Love the latte. It's pretty easy to use once you figure it out.
I would recommend this to a friend- Cons mentioned:Pressure
Steam wand lacks pressure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the start, wand frothing pressure was inadequate. We have only used deminalized distilled water. After one month, frother pressure is so low it cant generate bubbles, micro, small, or big. I am actuallly returning it to Best Buy today at the recommendation of Delonghi customer service. Would not recommend this item until frother improved.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Needcoffeenow,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Home Brew
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not tried yet! Very excited to use a Christmas gift for best homebrew coffee!
I would recommend this to a friendDelonghi La Specialista
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. But the milk foamer is not easy to create the good foam
I would recommend this to a friendWell worth the $$$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get what you pay for and definitely worrh it !! Amazing setup
I would recommend this to a friendEspresso
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a christmas gift! The reciver really enjoyed and uses daily
I would recommend this to a friendOpen box in good condition issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."May be missing non-essential parts" I purchased an open box espresso machine in good condition and this quote is taken directly from the website for an item in good condition. It was missing the coffee basket, usually there's a single shot and a double shot basket. When I inquired for an additional discount because I had to order essential parts from Amazon, I was told no additional discounts will be made. I also asked for an extension on the 15-day return policy because I could not use the product when I brought it home and was told that 15 days is all I get.
No, I would not recommend this to a friendNo more coffee shop habit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent so much on coffee shops I decided the price of the machine may be worth it. I use it almost every day and love it. Very happy with the purchase.
I would recommend this to a friend- Pros mentioned:Coffee quality
Fantastic machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is so much fun to use. It’s the talk of the house. It’s amazing all around from someone not knowing anything about coffee turning everything from this machine. It feels great to have it in my possession. I highly recommend this to anyone who is looking for a good high-quality coffee machine
I would recommend this to a friend It takes some practice but well worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just love this machine and once I googled the model and found aome videos we all love it.
I would recommend this to a friendI LOVE IY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ease-of-use of this machine is on parallel to any other semi automatic espresso machine. It takes the guesswork out of at home use.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Tamer, we are delighted to hear you are fully satisfied with our De'Longhi La Specialista Prestigio Espresso Machine. We hope you continue to enjoy your espresso making experience. Thank you.
La Specialista Expresso Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never taught I could have expresso and capuchinnos at home, with the machine its easy, you dont have to be a barrista.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to enjoy making delicious espresso with our De'Longhi La Specialista Espresso Machine. Thank you.
Coffee machine expresso
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely love the machine. I really really love it. Great product!
I would recommend this to a friendSame issue on 2 different machine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased 2 of these in 5 hours. Both have the same issue. Before anything can be done, you have to prime or run hot water thru it. I set it up, filled the resevoir with water, pushed the "tea cup" button (the only one that is lit). Nothing. The motor was running but no water coming out. I dod it over and over. Called support and did a video with them. We did all the troubleshooting I had already done and she told me to return it as it was broken. Same dang thing on two machines! Ugh. No more Prestigio for me. I'll try the La Specialista Arte next then on to a Breville if it doesn't work. Very disappointed.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Frisco, We understand this has not been a positive experience and we hope once we connect, we can rectify this quickly. We always try to excel and offer the best experience possible. It doesn’t seem that has happened here so we ask that you contact us directly so we can better assist you looking into the next model of your choice. We are available to help if you would like to contact us directly. Please call us at 800-322-3848 M-F between 9am and 6pm and a coffee specialist will be happy to assist you.
Thank you"
Great looking, poor performance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking machine, but only has dual wall filters. For a $699.00 machine the espresso quality is mediocre at best. For this money get yourself a Breville Barista Express, doesn't get any better than that.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Alonso, we are sorry to hear you were not fully satisfied with your experience with our Pump Espresso Machine. Our top priority will always be your satisfaction, so if we can be of any assistance with finding a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my mornings since I bought this machine highly recommended
I would recommend this to a friend
