Customer Ratings & Reviews

This machine is simply not good, poor instruction manual. It is not capable of making 2 drinks back to back. I wake up turn the machine on let it flush the lines, try to make an espresso and the dreaded exclamation mark appears!! Too much of a hassle, I called delonghi at first they are like “grind settings need to be a certain way” not written in the manual. Honestly don’t buy this machine, it’s not worth the headache.

The machine was installed per the guidelines. However, it gave an error to clean the device internally before using again, even if that was the only time we tried to pour coffee. Have to take it now to Best Buy for service, return or replacement (I hope they do not ask me to pay more for exchange as it is a gift)

Milk frother didn’t work at all. Machine didn’t even recognized the attachment. Returned next day and will get another brand.

After 45 days, I no longer able to make "Strong Double shot" coffee or espresso. It starts to make it by grinding the coffee, but then maybe a couple drops. After that the refill bean hopper indicator appears (but it is full). I did NOT continuously use the machine.

If you enjoy having to watch dozens of Youtube videos and Reddit posts on how to set this machine up, while wasting coffee beans and continually having to refill water tank, then maybe it's for you. After 2 weeks of fiddling with it, and not having spectacular drinks, I returned it. A shame that they can't give you one comprehensive manual/video that makes it easier.

I have been a Best Buy customer since 2017. I have always bought things from this store. But today he really disappointed me. I bought One item for $899.95 three weeks ago and now the price is down $599.95. I asked Best Buy to refund my $300, but they didn't. I am very upset about this and will not be buying anything from here again.

Have not opened. The surprise was blown because my wife saw the box which had the name and picture on the outside of the box of the espresso machine. I was under the impression that it would of come on a generic box with no picture like Amazon. Have not opened the box yet. It was going to be my wife’s Christmas gift.

Milk frother stop frothing milk after 1 month of purchase

I love it! Only complaint was it doesn’t fill my cup so I have push the button twice to fill it

I’ve only had it about a week & half but it’s awesome. Hopefully it holds up over time.

This machine was too difficult to set up and get working.

I will start by saying I had never ground coffee beans in my life! I'd been a pre-ground coffee aficionado "forever." Curious to see what "the other side" was raving about, I got this model. It is heavier than my pre ground coffee machines, impressive, and obviously professional grade. I unpacked everything, sticking close to the excellent instructions and managed to get everything in place for the first Big Test. After the coffee beans were dispensed in the built in grinder on top of the machine, what would happen when I made the selection for the first cup? How would the beans get reduced to a cup of coffee that would have me amazed? Well, everything worked as advertised. I pressed the Espresso selection, the beans started automatically grinding away, and Voila! I had a cup of perfectly ground and brewed Espresso at hand! There are other selection buttons on the top face of the machine, btw, allowing one a good variation of different styles (latte/variations of Espresso/ice coffee/ even pre ground). The neat glasses depicted in the advertising do NOT come with the unit, but De'Longhi does sell them. This machine works absolutely as advertised: Perfectly! If you are in search of that PERFECT cup of "Joe," then I would heartily recommend this machine! I gave away my previous pre ground machine! :-)

I bought this machine brand new thinking it would be the best but this machine literally takes me about an hour for it to work functionally. It tells you to put a scoop threw the top while but then it doesn’t go threw so, I have to make sure it goes through by hitting it with the bottom of my knife. Now I can’t return.

It was very easy to set up. Machine is amazing. Love it!

Broke after 3 weeks, only used for 7 days, delonghi really needs to work on quality control

Where do I begin?! This espresso machine is excellent. It has definitely exceeded my expectations. Let me start with the looks. The design is very appealing and looks good in my kitchen. The machine itself is easy to wipe down and keep clean. The removeable pieces are also very easy to clean and dry. Just wash them like I wash my dishes. It's simple and doesn't really require any special cleaning tools like my last machine did. Now, the grinder in this machine is great. It has ground everything I have used with it very well. It's also not that loud compared to other grinders I have used. I have made cappuccino, a latte and coffee. All three of these beverages were smooth and tasted very good. It had a nice creamy texture and it went down the hatch smoothly. The flavors were bold and sweet. I used the built in recipes for all three and also input ones that I looked up online. The settings worked well in both cases. I think it's a great feature to be able to add recipes. Lastly, the froth with my almond milk was perfect. It felt like I was in an actual cafe. All in all, I am very happy with this machine and look forward to enjoying it more.

Didn’t work, had to take it back. It’s not worth a penny.

My wife and I drink a lot of coffee. Well, I drink more, but between our recurring Keurig orders and the automatic reloads on the Starbucks card, we figured it was time to make our favorite specialty coffees at home. Therefore, we obtained this machine. Unboxing was rather different than anything I had experienced before. Packaging was great, with this weird cardboard paper sandwich that protected the coffeemaker extremely well, but apparently it was also designed to be used as some sort of lifting device to get the maker out of the box. There weren't any holes or handles in the packing that I could find, and it only lifted out partway. I ended up having to find handholds and just lifted the coffeemaker out of the box, leaving the "official" packing/unpacking material alone. Setting up also provided some challenges. The quick-start book was good for some things, but it felt like it wasn't published in the order it needed to be for an efficient set-up and quick start. Some of the pieces and accessories were already installed for one, which created lost time as I worked out what piece was what, and where it was. The additional pieces are not labelled or identified beyond a single parts diagram. I did appreciate the fact that the machine can account for things like filter wear, water hardness, and other variables that could have a significant effect on the final coffee product. However, while the steps for fine-tuning the coffee machine were included in the quick start guide, they came after the steps that have the user make their first few cups of coffee. I would have liked everything to be set up correctly the first time through. Finally, when I set the condition for my water hardness, I went back to double-check that it saved correctly. However, I found that it didn't appear to do so, and no matter what I did, I was never left with the confidence that that particular setting was correct. On to the coffee! Again, this was a situation in which I found myself having to refer to not only the quick-start guide, but the full user manual as well. The instructions say to make 3-4 espressos to start with, as these will be discarded, due to getting the machining and assembly residue and debris purged. This does, however, provide a great opportunity to fine-tune the grind for the espresso. The unit comes with a trial pack of custom beans, which were just enough to create the needed espressos and finish the set-up. I was able to get the 'warm honey' look and flow with some trial and error, and it definitely didn't hurt that the aroma of freshly ground coffee filled my kitchen. Clean up of a round of coffee-making is also very easy with the built-in container that collects the used grounds and other debris. I was amused to find that the machine creates little 'pucks' of packed, ground coffee, but I was not as amused to find how easy they burst apart if you touch them, leading to some unplanned-for sweeping and vacuuming. Cleaning the milk container is a little more involved due to the valving and different fittings, but it's nothing anyone can't handle. Beyond that, once a user gets used to setting up the machine for his or her specific drink preferences, the whole process is very straightforward. The illustrated touch-pad makes it very easy to select the drink one wants, and at the strength one wants. The alerts require some referencing of the user manual, as many are not very clear, but taking care of any issues is a non-issue. I like the fact that it can utilize both coffee beans and the stuff that is already ground, but there is a definite difference between the two. I would recommend letting it handle the grinding as the taste reflects the freshness. For me, the set-up is what pulled down the rating. For the price and features, I would have expected something fully ready to go out of the box, as this unit was close to being, but with a user only needed to set up the custom settings for their particular situation, such as the water hardness. With steps feeling as if they were out of order, I was disappointed that I had coffee in the system already, but with additional work that needed to be done. While it's not as fast as a Keurig, the results speak (taste?) for themselves. It's a lot fresher and fuller-tasting, the aroma is richer and longer lasting, and an owner can get additional options for drinks that other home machines don't offer. I look forward to trying various blends and offerings from around the world.

Worked for less than a month and stopped working. Went on sale after that and now no best buy has it and can't order it online either :(

The very first espresso machine I ever got was a De'Longhi...over 20 years ago. Although it was quite primitive when compared to today's De'Longhi espresso machines, it was my go-to espresso maker for many, many years. Throughout the past 20 years, i have had to privilege to own two other De'Longhi coffee/espresso machines, and each one always delivered the most superior coffee drinks. So when I decided on the De'Longhi Magnifica Evo Coffee And Espresso Machine, I knew I would not be disappointed. I was impressed when I unpacked the Evo. The machine was much heavier than I thought it would be. But the more I unpacked, the more I understood why. Everything about the Evo screams quality. The materials are obviously high quality, and very well put together. From the drip tray to the brilliant display buttons, it is obvious that the De'Longhi designers and engineers put an insane amount of time into not just designing a beautiful machine, but also one that is designed to be intuitive and very easy to use. In all seriousness, the De'Longhi Magnifica Evo would be a beautiful addition to any kitchen. Putting the Evo together was straightforward and easy. The Quick Start Guide has more than enough illustrations to answer almost any question you might have about putting it together and making your first cup of espresso. And so it was that I followed the QSG, and within a short time I was ready to put it to the test. One thing I want to point out is that there are several lighted buttons across the top of the machine to indicate the types of espresso drinks you can make with just one push of the button. Each drink option is set to factory specs, and will always deliver the exact same drink...unless of course you choose to program your own version of each one. I at first thought only the "My Latte" button was programmable, but I discovered that each option can be user-programmed as well. I opted to leave everything set according to the factory settings. To make sure your Evo is producing the best drink possible, there is a very handy illustrated guide in the QSG that explains exactly how your espresso should look. By adjusting the grind and/or the strength, you can make sure you are making the best coffee/espresso possible. There are three non-milk drink options (four if you count the Hot-Water button) and two milked-drink options (three if you choose to program your own latte drink). The first drink I opted for was the espresso. After several adjustments, I found the sweet spot for the grind and strength levels, and produced an amazingly balanced cup of espresso. This is important, because it laid the foundation for all the other drink options. To make a rather long story short, I tried every single option...the Latte Macchiato, Cappuccino, Espresso, Coffee, and Over Ice. I did use the Hot Water as well, but only to see how much hot water it dispenses...which is until you stop it. This is great for hot chocolate and the like. The milk drinks make use of the included milk container. So what is my ultimate take on the De'Longhi Magnifica Evo Coffee And Espresso Machine? I am a person who loves a great espresso as well as the many variants of the latte drinks. But, I am a person who also loves the ability to simply push a button to get the drink I want. This machine offers both. Because I am able to program the Evo, I am able to design an espresso or latte to my own individual preference. I can now always have the perfect espresso...the absolute perfect balance of sweetness, acidity and bitterness. My macchiatos are amazing. Even the good ol' cup of coffee, each one made to please me. What more can you ask for? Don't get me wrong, there are things about the Evo I would change, such as the frothing. The Evo takes away the joy of frothing my own milk. But in view of the many benefits, I can live with that. The one technical issue I couldn't get around is the machine's ability to use ground coffee. This is probably an option they should have left out. No matter how I tried, this option just did not deliver. In fact, it created more of a mess than anything else. Each time I tried to use it, I had to clean the drip tray and the grounds container. But then, I did not get the Evo for coffee...I have a coffee maker for that. All in all, I heartily recommend the De'Longhi Magnifica Evo Coffee And Espresso Machine to anyone who is thinking about making the plunge into the made-at-home espresso world, and even to those who have been doing this for a while. It is a GREAT espresso machine, well-worthy of the long and rich De'Longhi tradition of exceptional quality brewing machines. Do yourself a favor, go out and get this machine. You will thank yourself every time you sit down and enjoy a great espresso or macchiato!