Customer Ratings & Reviews
- Model:
- CAM51025MB
- SKU:
- 6529284
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers value the TrueBrew Automatic Single Serve Coffee Maker for its ability to produce high-quality coffee and its ease of use. The built-in grinder and overall performance are also appreciated. However, some customers have expressed concerns about the water tank size, noise level, cleaning requirements, and price.
This summary was generated by AI based on customer reviews.
True Brew Infuser Problems
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 6 months ago, used daily until 2 weeks ago when started receiving infuser error anytime tried to brew a cup. Called Customer Service. After lengthy video session was told I would have to ship it off to have repaired. Would not recommend not buy again. Much more dependable units on the market.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Ike,
Thank you for your feedback. At Delonghi, we take customer satisfaction seriously, and we're dedicated to resolving any issues that arise. We appreciate your patience and understanding as we work through this matter to get your unit repaired as swiftly as possible.
Thank you.
- Pros mentioned:Ease of use
Great value Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee is always fresh machine is easy to use easy to clean and offers different sizes 
I would recommend this to a friend - Pros mentioned:Coffee quality
Brew at your own risk w/ terrible support too
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would think that De'longhi being known for excellent quality would have put it into this TrueBrew machine? Not the case! It brews a great cup of coffee but at such a cost. I have tried with 4 machines now. The machine makes a horrible mess on the counter, I have a natural marble kitchen counter and because this machine leaks coffee and grinds all over and under the machine my counter is forever stained and ruined. The machine breaks down and De'longhi is not willing to replace the machine they make you wait 6-10 weeks to ship it in for repair. Horrible customer service and I do not recommend this machine and my opinion is growing quickly not to support the Delonghi brand either.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
- Pros mentioned:Ease of use
Good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good coffee, easy cleanup and no filter needed. I absolutely love this coffee maker. I just hope it last long. Really easy to operate.
I would recommend this to a friend - Pros mentioned:Ease of use
Needs a foamer. Definitely a 10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect easy to use and maintain. Great for grab and go mornings only thing it needs is a foamer on the side.
I would recommend this to a friend BROKEN lasted just 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the machine broke just after two years which was barely outside the warranty. The repair quote was $220 for what appears to be a very common issue with the infuser. It’s a great machine when it works, but there are too many components that can fail, and the company does not seem to stand behind the product.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Best coffee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ease of making a quality cup of coffee. The machine is easy to clean.
I would recommend this to a friend - Pros mentioned:Coffee quality
Great coffee maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a great cup of coffee. Love that you can adjust size and strength of coffee.
I would recommend this to a friend - Pros mentioned:Coffee quality
Best Coffee Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the best coffee maker I have ever bought... the coffee is so rich and tasty...
I would recommend this to a friend - Pros mentioned:Coffee quality
Hracias
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente cafetera el café sale bien oloroso a puro café fresco
I would recommend this to a friend - Pros mentioned:Ease of use
Awesome coffe maker!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, learning how to make the best coffe but after a week, two thumbs up!
I would recommend this to a friend - Pros mentioned:Ease of use
Coffee maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband love the coffee machine it’s easy to use, the coffee is very hot and practical too thanks so much
I would recommend this to a friend Seek another option to this product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product for a little over 3 months. From day 1 there was always some light flashing on the machine indicating some action needed to be taken to get a single cup of coffee. However, I chalked this up to a machine quirk but, enjoyed my coffee and continued to use this testy machine. Next the infuser mechanism got stuck and would have to be reset with multiple actions needed. Now this mechanism is stuck and the drip tray cannot be reinserted. I've tried ALL of the trouble shooting ideas - manufacturer to online videos - to no avail. I am past the return period to the stop. Delonghi would now like me to ship this heavy product back to them for possible repair. I spent almost $400 on this machine which has required almost daily action to get a single cup of coffee. I don't think it's worth getting a repair for it to be returned to have to face the same daily headaches. I DO NOT RECOMMEND PURCHASING THIS PRODUCT. Note: I typically do not write reviews but, this product makes me want to forewarn any potential buyers.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We’re truly sorry to hear about the issues you've encountered with your machine. We completely understand your frustration, especially after investing in a product that hasn’t lived up to your expectations. Your experience is certainly not the level of quality we aim to provide. We appreciate your feedback and would like to make this right. If you haven’t already, please contact our customer service team at 1-800-322-3848 Monday through Friday, between 9 a.m. and 8 p.m. We’ll do our best to assist you with a resolution that works for you.
- Pros mentioned:Coffee quality
Would not buy again…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great coffee, but needs thorough cleaning often. I’ve had it one year and Delonghi has terrible customer support when you need to troubleshoot advanced errors to keep it working.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Noise level
Great Coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. It is noisy if you are the first person up in the morning.
I would recommend this to a friend - Pros mentioned:Ease of use
De'Longhi - TrueBrew Automatic Single Serve
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived in good condition, very easy to use and dispenses coffee pretty fast.
I would recommend this to a friend DeLonghi TrueBrew Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User manual would have to improve just to be terrible. Once I deciphered the silly thing the machine works great. Very noisy.
I would recommend this to a friend- Pros mentioned:Coffee quality
Super fabulousness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is fabulous! Now you need to incorporate a wifi component..then it will be complete perfection!
I would recommend this to a friend - Pros mentioned:Coffee quality
Delicious coffee with the utmost ease!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m super happy with this machine! Makes delicious coffee and iced coffee with ease every time!
I would recommend this to a friend - Pros mentioned:Ease of use
Rocky’s coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my coffee maker every day. I have learned to use it well.
I would recommend this to a friend
