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Customer Ratings & Reviews

Your price for this item is $176.99
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The comparable value price is $849.99

Customer reviews

Rating 4.5 out of 5 stars with 671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the AVR-S960H's exceptional sound quality and ease of use, frequently praising its straightforward setup and powerful performance. Many appreciate the inclusion of convenient features like Bluetooth and 4K compatibility, while some users experienced issues with heat generation and input switching. The receiver's value for its price point is also a recurring positive comment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 671 reviews
  • Pros mentioned:
    Bluetooth, Power, Setup
    Cons mentioned:
    Input switching

    Rated 5 out of 5 stars

    Great receiver!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the S960H for a few weeks now and I love it. I bought it to replace my defective Onkyo TX-NR636 which has a bad DTS chip and rendered it useless.... I even tried re-floating the chip. I have a 5.1.2 setup with Polk TSI 400s, 100s, CS10, klipsch R41-SA Dolby Atmos speakers, Polk subwoofer. Initial setup was super easy, the included mic got most of the parameters right except for some of the speaker sizes and frequency cut offs, which I adjusted myself. Once setup, everything auto identified itself when I hooked it up via HDMI. Once up and running, everything sounded okay... I downloaded the AVR remote app and was able to adjust each speakers sound parameters and everything then sounded great. When it gets loud everything is super clear and the best part is the low distortion at very low volumes. The amp is super clear and there is a noticeable difference between my not so old, yet broke, Onkyo. On screen setup layout is a bit outdated looking but it gets the job done and is mostly straight forward. Download the app.... way easier to adjust settings. HEOS is great too... I use Spotify and it detects it from the app, sound is super clear. Bluetooth is surprisingly clear. I Know it boasts the new Bluetooth technology but I wasn't expecting it to sound that great. Build quality is great. I really like how they have a heat sink on the chips that tend to get hot. The lack there of was the reason the Onkyo died. Also there isn't any noticeable smell when it gets warm where as my Onkyo always made my room smell (probably the overheating DTS chip). Amp is powerful enough for me. I live in a small house right now in Hawaii (military... we move a lot) and it enough for that room and a mid sized room. The sound will overpower my room and has more power to go above that, so I know when I move back to the mainland, this will still work. I really like that when I turn it down it's still clear with subtle surround sound. Great for late night when others are sleeping. Old Onkyo was a no go for that.... it was low and not clear or loud and mostly clear. I haven't used the 8k properties yet but I am loving the variable rate motion as my tv is also capable and use it for gaming. Also the HDMI e arc works great. Originally I wanted to purchase the command series but shortly realized that with 9.2 /11.2 I was taking things a little far for moving so much. I am glad I refrained (for now) and bought this amp. It's super clear and powerful with all the latest technology without having to break the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Fantastic AVR for the money !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read another guys review on this AVR which tipped the scales for me and soooooo glad I bought this AVR. I replaced my older Denon AVR of 15 years service as I massaged my HT into a 7.2 system with a new 60 inch Vizio TV and replaced the old Paradigm subs with 2 awesome Sony subs. This AVR rocks for my 7.2 HT set up. It took no time to hook up with HDMI cables into DirectTV box and Vizio TV, and Paradigm speakers from old Denon plugged right into new Denon AVR. Follow the setup wizard and use the microphone it came with to setup/calibrate your speakers to the room - took about 30 minutes or so to do all that. Then go find your fav action movie, find one with modern Dolby Atmos or DD/Surround sound less than 5 years old (5.1 or better 7.1 sound) and you'll be amazed at how good it all sounds whn you connect, calibrate and set up correctly. Got the AVR, TV and DirecTV box all turning on and off and channel/volume changing with the DirecTV remote only so my wife loves that. Love the WiFi and Bluetooth possibilities and listen to music off my iPhone paired to AVR. Since Covid has forced many of us into our homes this winter and less going out, I figured I'll use Covid to upgrade my home life while smarter people get Covid vaccine and all figured out. This has 4K and 8K capability but since hardly anything is broadcast in 4K and nothing in 8K, I'm good for the future when 4K and 8K become more broadcast and available. I highly recommend this Denon S960 AVR and couldn't be happier with it. It is the brainchild command center of my 7.2 HT setup.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Power

    Rated 5 out of 5 stars

    Impressive Array of Features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit replaced a Samsung HW80T sound bar and S9000 rear wireless speaker system that was under powered and had eARC connection issues. It’s connected to our Black Friday Samsung HW80T 75” QLED 4K TV, Direct TV and Sony 4K DVD UBP-S700BM player. Have to say this 2020 Denon system has a rich array of various a/v features. The Audessy microphone audio setup is sensitive and does a good job for balancing the speaker array. It’s way more power for driving the speakers than the Samsung sound bar and offers way more audio decoding plus offers powering 7+ speakers for a home theater environment. It also has addressed the horrible lip synch issues that were present in the Samsung sound bar. In the month that I’ve had it, there are two new issues I’m trying to resolve. One is a couple of times the audio has dropped and 4-5 times the video has gone to pick/purple colors on Direct TV source that hadn’t happened before the Denon. Changing the Denon input source clears the issues. Samsung tech tested the TV video via internet and said it’s a source component issue. I’m waiting on Denon to respond to inquiry on video issue. Some on the AVS blog crowd suggest it’s a Direct TV source issue. Am currently installing 8K HDMI Cable’s to rule out that aspect of possible issue source. Even in spite of these two issues, I still would recommend this unit as it’s rich feature array and performance is impressive and am hopeful the occasional glitches are to soon be understood and resolved.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Another great Denon except for 2 things !!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Denon home theater receiver , and I have been happy with every single one , and this is no exception . The only 2 things that I am not happy about is , 1-There are 2 sub woofer (LFE) outputs , but you can only control it as if it was only one , you can not use the room correction on each sub it just sees it as one sub as if you used a RCA "Y" adapter !!! Even the set up wizard only shows it as 1 sub not 2 . And this is really a big issue !!!! 2- The last receiver I had was 105 watts per channel , and this one is rated at 90 watts per channel , but its more like 50 watts per channel so you will have to go into the set up screen and set every input volume to +12 db , and go into options and raise up the speaker channels up to +6-8 db and then it will sound great . That being said the sound is just great , the build quality is terrific , and it for the money you can not be beat at this price !!! I have it in my home theater with a brand new Samsung 8 series TV , a Sony X-800 MK2 Blu-Ray Player , 2 Paradigm powered sub woofers and Sonus Faber speakers , in a 5.2.2 Dolby Atmos configuration and it continues to blow me away every time I watch a movie . Just wish it was a true dual sub woofer output and that it was a option in the Audysse set up !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Denon Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent some time reviewing AV Receivers that can support 4K Gaming up to 120FPS. Reviewing AVS forums and few other reviews, I opted for this S960 over the newer models simply because it does well for staying in the 4K realm of TV, Video, and Gaming. I have definatly noticed a differecnce with this AV Reciever over my older S710 it replaced. And I had it priced matched to Denons website sale during Black Friday, since it was not a BF sale item, saving about $300.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent in Ever Way.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in Every Way. Denon has succeeded once again, sound, ease of connections and best of all still a PHONO input. Great Buy @BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound soo good with klipsch speakers, easy setup..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One Value-Packed 4K/8K AV Receiver!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Denon AVR-S960H is one of a few AV receivers with 6 HDMI inputs, and my system uses every one of them! It even has 2 HDMI monitor outputs which we also found to be both desirable and convenient. Our entertainment room uses a projector for that true "home theater" experience. However, during the day, we listen to music, and using the projector as a static display for album covers on our playlist is a bit of overkill, so a smaller computer monitor is used instead. The receiver also has a second zone that has its own amplifier and volume control to handle our whole house speaker system. We're still in the "learning" phase with the Denon AVR-S960H, but so far, we love it!

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Wow, we love to hear feedback like this. This is why we do it. Bring Joy to the World through the Sound of Music. Don't forget to download the free HEOS app. Use the HOES app for control of Zone 2 with your smart phone. Thank you for the wonderful review. Happy listening. denon

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You sold me this is my 2nd Denon i purchase so far so good from the 1st Denon s940H it ran like a fine tune engine love its design and the display i can see it the sound quality good it stands up to the yamaha rx-v6a which i also own display can not see it to good so far very Happy with the Denon S960H don't let me down.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great receiver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful receiver. I got it to complement our incredibly amazing surround sound RSL speakers and our 4K OLED Sony TV. It is a beautiful system, and each component is critical to produce a theater-like experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon is the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this receiver comes in D atoms and 4K and 8K future proof

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Denon Receiver

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing receiver. Exceeded my expectations. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome receiver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best receiver I have ever owned Nothing I don’t like about it Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound will blow your mind and ears!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound from 7speaker klipshorn system based on old cornwall speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product no complaints

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall what I was looking for to hookup my 7.1 system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Easy Set Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, no issues with HEOS as stated by some users. Appreciated the Audyssey speaker calibration to maximize sound stage performance. Unit sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Denon AVR 1913 due to need for 4K pass through. I am a Denon for lifer and am very pleased with this unit. Just plugged everything back in where it came from the old and tuned. Sounds awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heart of my media center

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Versatile and compact. Sits nicely in my media console. Haven’t fully utilized all its functionality. But it has plenty to keep me entertained for years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this back in 2021 and I love it! It has never given me any issues and works great with my home theater!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade media room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound easy setup. Makes the media room a real treat on movie night for the family.

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Thank you for the positive feedback and hope you enjoy the system for years to come! Happy listening. denon

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