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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 229 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value Diablo IV's stunning graphics, enjoyable multiplayer experience, and engaging storyline. They appreciate the cross-generation compatibility and find the game fun and beginner-friendly. However, some users express concerns about the repetitive nature of the gameplay.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 229 reviews
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Mildly entertaining

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less enthralling gameplay than Diablo 3, but the updated graphics and cutscenes are a welcome feature for this title. I kind of lost interest with my current pay through but I think primarily due to my class and build. Will gladly pick it up again in the near future

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great game

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been very fun graphics are good worth the money, have played almost every day since we bought it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great game!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a diablo fan since 2000 and ive played every single game. Im glad i got it the next day it was released, although i feel bad for people who pre-ordered it and got it a week later (which doesn't make sense). I hope bestbuy will improve their pre-order system

    I would recommend this to a friend
  • Pros mentioned:
    Fun

    Rated 5 out of 5 stars

    Good Game

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this game. This game is very fun to play. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Multiplayer

    Rated 5 out of 5 stars

    All is good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great game, great service, working as intended.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Multiplayer

    Rated 5 out of 5 stars

    Fun great game, fast delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game fun, great delivery, fast shipping, great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 - Definitely Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fun gameplay with an entralling story and battlepass. The cut scene cinematics are A++ and the gameplay is fun. Battle pass and seasonal content is nice. Can be played couch coop, which is super nice when most games are eliminating the option. The only downside is it *has* to be played online.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Always online sucks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, while i understand some people are upset about not getting it on release day, the truth is that as usual, a huge company like Blizzard can’t even make sure the game works on day one or two anyway. So even if you did get it on release day you’d be spending your time patching and sitting in a queue, not playing. I received my preorder the day after release. When I tried to play it last night I had a 56gb patch to download. That’s my mistake for buying on Xbox. My PS5 would’ve autopatched the game before first launch. I played the beta so I know there is a decent game in here. I played last night to the point I had made it to in the beta, about level 5. I started to play today and then I had to bring my dogs outside. I came back in after 5 min to find I’ve been logged out. When I tried to log back in it says my wait time is 983 minutes. That’s over 16 hours. I knew I would hate the always online thing but I was stupid and bought the game anyway. I hate not being able to pause a game. Sometimes you have to deal with life, you know? And there are some that will say “portal to town!” There is a big difference between saying “yes dear I’ll be right there.” <hits pause> and “yes dear I’ll be right there as soon as I kill all these mobs near me and I can hopefully get to a spot where nothing agros on me so I can portal to town, so probably like 15 minutes.” That’s how you get divorced. I’ve uninstalled the game. I wish I could get a refund. I wish I hadn’t been suckered into buying this. I’m just gonna go play Diablo 3. It works. I can play by myself. I don’t have to wait in a queue. And I can pause the game.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    An amazing game to a dope franchise.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An incredibly addictive game, mind blowing graphics, great storyline, and amazing abilities for all the respective character classes. Easy money spent and definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Diablo 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diablo is as excellent as always. We are longtime fan of the series and not disappointed with the latest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Farming required

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you liked any of the other incarnations of the game then you’ll like this one as well. Farming is a must if you want to max out but not to just enjoy the game. Still a few bugs here and there but nothing game breaking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better with friends

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy playing this game online with my friends. Since the game is cross play I get to play with all of ny friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never played a Diablo game before but this has been awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Lack of substance, Repetitive

    Rated 3 out of 5 stars

    Eh...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this game after playing the server stress beta. I thought it was interesting in that time. But then I finished the campaign after it launched, beat the big baddie, and...just kind of fell off. It didn't capture me. I didn't feel a need or desire to explore the rest of the map, or to complete and participate in the open world activities. The combat feels extremely, painfully repetitive. Spamming 2 abilities, tossing 3 or so more here and there. But, primarily spamming 2. Over and over and over again. Blow up a group of enemies, go gather a new group, spam spam spam, blow them up, repeat, repeat. It's just...blah. That said, what it does, it does well. The (spammy) combat is tight and responsive. The loot is looty. The exlosions are exploding, demons are demoning, the viscera is...viscering. But there's no real hook. Yes, I know, the loot loop is supposed to be the hook, but some shiny items aren't enough to keep me playing a game where the primary interaction is spamming 2 buttons. Beyond the campaign story, which was decent, I felt starved for substance. Perhaps Diablo is due for an evolution.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    Diablo strikes again!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent series with this being a strong point in this excellent series. My fiancee and I love playing this game co-op as it provides in-depth story through over the top view with action RPG mechanics. The graphics and cinematics are always on point in this series and especially with this game. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Story

    Rated 5 out of 5 stars

    An Incredible Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Synopsis: Truly an experience with no end and endless possibilities of things to do, monsters to slay, and friends to make. This is my first dive into the world of Diablo and I have to say that I am beyond thrilled with the plunge into D4. If you are coming into Diablo without any previous experience I highly recommend you watch some YouTube compilations of the story up to this point so you are not completely confused by what is happening. Story The story itself is immense, it is detailed, and it is captivating. I will not spoil anything, but I will say that it truly immerses you into the world of Sanctuary and makes you feel invested in the characters and what is happening. I was bought in to what was transpiring in the world nearly immediately--and I've never even dabbled with Diablo before. There is plenty going on with the core story and that doesn't even take into account the throngs of side quests that each add their own piece to the puzzle. Gameplay The combat and class systems are immense, they are complex, and they are enjoyable. No two encounters are ever the same and must be prepared for differently and effectively. There are tons of different monsters, creatures, and baddies to fight--all bringing their own flare and techniques to each battle. There is very little in the form of limitations to how you build your character whether it be skills, playstyle, or gear. Overall what I'm saying about Diablo IV is that you need to get it and take the plunge into the world of Sanctuary. 5 Daughter of Hatred Stars out of 5!

    I would recommend this to a friend
  • Cons mentioned:
    Grinding

    Rated 5 out of 5 stars

    Diablo 4 Grind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diablo 4 campaign is amazing. I would suggest take your time with the campaign and explore the map. If you are trying to reach level 100 it defineltybis a grind feels like a full time job. I personally got to level 70 and have not played since. However, the campaign is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Game!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've played Diablo since the first game. Diablo IV offers the same level of fun, excitement, and anticipation on what's around the next bend in the maze. Of course, Diablo IV has much better graphics and sound. So far, I've put about 8 hours into it, but it's already a winner, in my opinion. Blizzard does not disappoint.

    I would recommend this to a friend
  • Cons mentioned:
    Mount unlock

    Rated 5 out of 5 stars

    Great storyline

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent edition to the Diablo franchise. The only downside is having to wait to near the end of the storyline befoee you unlock your mount. It makes you want to replay the story less than just skipping on future character.

    I would recommend this to a friend
  • Cons mentioned:
    Updates

    Rated 5 out of 5 stars

    Diablo 4 (series c)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been playing it off and on; waiting for the updates to clear some messy patches over all great game and recommend re-watching all the cut scenes from d1 to d4. Campaign is pretty good and season 1 started till Oct. 2023

    I would recommend this to a friend