Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 958 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the Universal Remote's ease of use and compatibility as significant advantages. Many appreciate its overall performance, finding it works just like the original remote, and consider it a worthwhile replacement at its price point. However, some customers have noted concerns about the button quality and size of the remote.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 958 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program and set up with my devices. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just like the original. Easy to read instruction, easy to program.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Good remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program the remote. Very reliable and last.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for all my devices. Good price, many features.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Directv controller upgrade

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Searching for a one remote system. Came close. Controls the DTV and the TV. Big disappointment was no Home key.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    didn't have to wait for Direct TV to send a remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much time as I spend at Best Buy, it was good to know that I can buy some Direct TV equipment, without waiting for it to arrive. I saw another Direct TV remote that I want to purchase in the future - where you can use it from another room! But I am happy with the one to replace my old beat-up remote. It was very easy to program - had that done within a few minutes of opening the package. Plus I was able to get rewards points for my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Replacement remote!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase replacement after previous one came up missing. Simple to program

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works perfectly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several years, some buttons on our remote wore out.. Ordering from DirecTV would have taken weeks. Looked online and Best Buy had it in stock. It is the exact same remote (not a substitute) that DirecTV provided with our initial service. That is great since my wife did not have to learn how to use a different type of remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get two remote control replacements for my Direct tvs, and since they weren’t in stock at several Best Buys, it had to be special ordered. I picked up the replacements a few day later. Everyone at Best Buy was very helpful at each step!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    remote directv great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good replacement. quality good. easy to program. have used in past.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Replacement

    Rated 4 out of 5 stars

    Replacement remote for directv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is easy to program, and is the correct replacement for the original.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Works great with Directtv!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great replacement remote. It was easy to set up and performs like the original.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Works like my other ones. So that great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for what I needed. Don't have to learn how to use another remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice remote!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an old one where the buttons were worn off and didn’t work when pushing them. The new remote works great, don’t have to push hard to get it to work and looks much nicer!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    IR remote for Direct TV

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote works well if you need it to connect to a receiver in another room or closet. We bought this one to replace our last one. However, shortly after DirectTV had to replace our receiver and a remote came with it that had IR capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My DIRECTV remote had seen better days.A few of the buttons no longer worked.It got to be very annoying.So I bought a new one at my local Best Buy.It was identical to the original.I am so happy now with my new fully functioning remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Does the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to program and works great to control the receivers well as the television

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    DIRECTV remote

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t work perfect. Sable to go right in the store and take the remote home and it work just like it’s advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great find!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a lifesaver. When my month old remote suddenly stopped working and I put new batteries in it and still it wouldn’t talk to the receiver I had no idea what to do. Looking around the store I came across this replacement remote and it worked like a charm! Problem solved!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    big and bulky

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it easy to program. I don't care for the slider at the top of remote that you have to switch to each device to turn on/off TV. It is also pretty big and is not back lit, I have to turn on a light to find exit or guide buttons

    No, I would not recommend this to a friend
Sponsored