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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 958 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the Universal Remote's ease of use and compatibility as significant advantages. Many appreciate its overall performance, finding it works just like the original remote, and consider it a worthwhile replacement at its price point. However, some customers have noted concerns about the button quality and size of the remote.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 958 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    big and bulky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it easy to program. I don't care for the slider at the top of remote that you have to switch to each device to turn on/off TV. It is also pretty big and is not back lit, I have to turn on a light to find exit or guide buttons

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Direct TV Remotes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, it was a replacement remote. Easy to setup and operate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired beautifully with my TV even at night when the lights are off, I’m able to navigate the control panel

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good replacem by remote for direct tv. Good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    DIRECTV REMOTE REPLACEMENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got DIRECTV years ago and then bought a replacement remote to replace the remote that came with DIRECTV. I then took back the remote that was supposed to be a replacement for the DIRECTV remote. I went to Best Buy and they showed me the DIRECTV remote and I bought it. It works better than the original!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great remote compatible with DirecTV receivers. Easy use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up for any tv. Good price for a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The original DirecTV Remote.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm, much better than the small one that DirecTV gives you these days. This one is exactly the same as the original, same layout, same quality, same functionality. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Well, it's a remote...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using these remotes on my DTV for some time. They are simple and easy to use, by far my favorite cable company remote. Problem is that they aren't the best quality and if you break one, DirectTV dosent replace them unless you have the insurance plan. It stinks you gotta buy them yourself, very fortunate that BB sells them, and for not too expensive. Don't want to know what DTV would charge...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Does What It's Supposed to Do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote makes life much simpler in front of the tv. Just put the batteries in and move the selector switch all the way to the left and you're set. There is even a menu under the "Settings" menu that allows you to set up your tv, vcr, DVD, and whatever else you may have. If you ever need a replacement, however, Best Buy is just about the ONLY place you can go get one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works very well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement to our most used remote that is 5 years old. Being vendor made it programed easily. Wish my receivers were newer and could take advantage of the RC feature (it's not directional) that provides greater ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It's the same remote you get with DirecTV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons were sticking on my old remote. Instead of trying to get a multifunction remote I just went with the one I knew would work with DirecTV and my television. Set up to all of 2-3 minutes since I already had the codes for my TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bigger than the ones DirecTV has now

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My puppy ate my other remote and I prefer this remote instead of the Genie remote. It works fine and is much easier to use than the smaller Genie remotes they have now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remote does everything I think it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Directv remote does everything a remote control device should do. It is easy to use. I purchased a new one because after 'only' 11 years of frequent use, it died. Just kidding, of course! These days, 11 years is a long time. I had obviously changed the batteries many times but this time, that 'fix' did not work. :(

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Just as good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace the more “modern” and sleeker model since it just wasn’t after only 2yrs of use (suppose to last forever). So I went the old reliable and works just as well. 4 out of 5 stars only because I had to get use to the positions of the buttons all over again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    universal remote with Insignia t.v.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote unified the DirecTV with an older Insignia t.v. . The TotalTech rep had no problem with the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    i control it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can control my TV from my bed laying down. I don’t have to get off the bed to change the channel or turn it off. The buttons are easy to use. I know what button to press in the dark. So far I have nothing bad to say about it

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 3 out of 5 stars

    Good as a spare remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my newer original remote. After 2 days missing the remote, I got tired of getting up to the cable box every time I needed to manually change the channels, so I went to Best Buy. They didn't stock my original remote but the salesperson said this model would work. I noticed that this remote did not react as fast. I usually record my football games and fast forward, but it was frustrating because I would have to point the remote in the direction of the front of cable box and wait til it reacted. My original remote did not have to be pointed at box and reacted immediately. I would recommend this as a spare remote only.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works with my tv and satellite box.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep buying this remote because it’s the only direct tv remote that works on my tv and box. Pretty tough considering how many times I drop it and it still works.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    If you need a DirectTV remote.... Heere it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just like the original that came with the system. We lost the last remote that we had for our downstairs satellite with DirecTV (My guess is it's hidden in a cushion somewhere in the house). Ended up purchasing this one, works like a charm!

    I would recommend this to a friend
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