Customer Ratings & Reviews

Best Buy subcontracts the install service, and We had great service from a team from ‘Best Yet Installations’. I must preface this by noting the delivery, haul away old dishwasher & install new - was delayed substantially beyond the originally planned time frame, but I believe that was confusion re what I was told by scheduling, and what was actually scheduled. I was informed early of the discrepancy, kept informed and just happened to have a rare day I could be that flexible. The actual service was great. After pulling the old machine, the installers accommodated time I wanted to clean in that area before installing new machine. They were polite and tolerated my repairing an opening in the subfloor (10+ min) as well. My Bosch dishwasher was a tight fit at the end of a long day, I’m sure - but they persevered and made it happen. The two men doing the service were polite, professional, efficient, answered questions and cleaned up everything before leaving. They were careful with the appliance, and took time to walk me through how to use it, noting all manuals, complimentary products, etc. I’d definitely book them again.

I love my new dishwasher. It cleans well and is very quiet. It looks great in my kitchen.

the technician arrived on time and installed the dishwasher quickly and professionally. he also showed me how to use it and gave me some hints.

The entire delivery & installation experience was ridiculous. Delivery was scheduled for 11/27/18 – they never showed - never called – the people I spoke to promised I would receive a call & just didn’t care. You promised the delivery date just to get the sale. I called – spent hours just listening to the music while I worked. I was disconnected a couple of times. Promises were made, and none were kept. Delivery date was moved to 12/27/2018 then 12/18/2018. They showed up to deliver before 8:00 am – we were scheduled for 12:00 to 6:00. They delivery people took half of the silverware basket. When I called no one cared – I was told a lot of things, but no one was willing to help me. I never received a call back. I was even told I could buy another basket. Disconnected when I made sure the person had my contact info. Insulting. I’ll pay more for an appliance rather than purchase from Best Buy. You don’t care about my experience, so I don’t expect you will post my review.

Installation and removal of my existing dishwasher was perfect. Every detail was covered. Professionally done

The install went smoothly and was quick. The installers called 30 min before letting us know they were on the way. The old unit was hauled away saving us the trouble of disposing of it.

Very quiet and fits lots of dishes, utensils, flatware.

The dishwasher installers were great. They came into my home, did the job, and made sure I knew how to work the unit and that everything was working.

The installation wasn't as smooth as expected When the test run was done the free packets were still inside and we found them later. Could of used more help in understanding the machine and wifi hook up. Afterwards the water valve had to be replaced because it leaked. Not the installers fault but thought the leak should of been caught by them not us It seemed that the installers where more in a hurry to make delivery than to make sure we were completely satisfied

The two gentlemen that came out to install our new Bosch dishwasher, were professional, polite, and very knowledgeable. They took the time to ensure it was working correctly and walked me through all the functions!

Install crew was quick, clean and efficient on their install. Good experience!

Best buy contractor installed my dishwasher realtively easy and on time. No modifications were needed. They were courteous, knowledgeable and professional.

Serviceman arrived at our home promptly as scheduled. His manner was very professional. He carefully and efficiently removed the existing dishwasher and installed the new one. Then thoroughly tested everything to ensure proper operation and make sure there were no leaks in the plumbing. We were very impressed with the service we received. Highly recommended!!

The employees that's installed our dish washer were simply amazing. I have had many appliances installed through the years but none as great as the staff from Best Buy. They thought of everything. From the call to say they are on their way to patiently explaining operation details. They cleaned up and were very knowledgeable of the product. A true asset to your company.

The salesperson told me to expect a call the night before informing me of a 4 hour window when the installers would come. I did not receive a call, but noticed on my Caller ID an out of state number had called but did not leave a message. I called them at 9:30 p.m., and they looked up my order via purchase number. He told me he "thought it looks like 8 a.m. to noon" but he wasn't sure. When I tried to look it up through Best Buy's website, it said 7 a.m. to 11 a.m. So I ended up getting ready by 7 a.m. just in case. At about 11:15 they called to say they were on their way. It took them about 30 minutes to remove the old dishwasher and install the new one. The two men were polite, and worked silently. They walked me through the main features, and advised me on preventive maintenance, such as using the sample of cleaner once a month to clean out the lines.

Dishwasher install was great. The service technician was on-time, polite, and skilled in the installation. Everything went very well!

They arrived on time. Did a very clean job. They were professional. They had expertise in their work. They did not cut corners. I was very happy with the service.

Beware that Best Buy doesn't warn you about additional third party installation costs on top of their company installation charges to meet State codes and the third party requires the money at time of delivery. Installation can be very expensive which cannot be added to your Best Buy card.

Delivery was as expected. Installation went smoothly for the most part. Had to work on getting the old one out! Installer was knowledgeable and friendly! In Ky they have to be a lincensed plumber so felt very comfortable with the installation.

The young man who came out to do the installation on our new dishwasher was really pleasant and very professional. He answered our questions and freely gave us explanations on what he was doing. He did a very good job and would highly recommend his services to anyone needing it.