Customer Ratings & Reviews

The Best Buy installation crew was innovative and efficient. They could not have been better.

Was here right at time scheduled. Got the job finished relatively quickly. Was professional. Quiet. No complaints.

The product itself is functioning very well. Very quiet with a variety of wash options. So far no complaints. However the installation did not go well. The GFI connected outlet is located at the rear of the Washer cabinet and I was told that my warrantee was void as the outlet needs to be outside of the cabinet. This is GFI connected so I don't understand this.

We ordered our dishwasher online from Best Buy and scheduled takeaway of old dishwasher and installation of new. Delivery person was excellent. I had a little hole in the floor board behind the dishwasher where a critter could potentially get thru and enter the kitchen. Installer hammered a board to cover the hole before installing dishwasher.

The guy’s were very good, the charge $120.00 extra was expensive for outlet it should be included with the whole deal. Dishwasher looks good.

The installer was competent but not very friendly. He did not welcome questions

Best Buy uses a terrible outside company for installations called Premier Logistics. They are untrustworthy and unqualified. When they arrived to install this dishwasher first they claimed I needed to buy their install package (hoses, etc) for around $50 even though I had already bought one from Best Buy at the time I purchased the dishwasher (costing somewhere between $30-50 as well). The install team then complained about the placement of the dishwasher saying it was too far from the sink and that it really should be a foot or two closer. I then agreed to buy their “longer” hose since it felt like they had me at gunpoint and wouldn’t do the install unless I agreed. They then claimed that the water shut off valves under the sink weren’t good and would make it impossible to install the dishwasher… but they would be willing to replace the shut off valves for around $200. I knew this to be a complete and utter lie as I had used the water shut off valves multiple times in the past week to turn off the water to the old dishwasher to determine that we needed a new one. I also had a guy out to look at the old dishwasher who also had used the shutoff valves. There was absolutely nothing wrong with these valves and I have used them many times since to turn off the water so I could do other repairs to the sink and refrigerator. There was absolutely no problem at all with the valves and this was simply the Premier Logistics guys trying to scam extra money during the install from my elderly parents. Once I refused to replace the valves they said they’d “try to do the install” but weren’t sure how it would go. After they finished the install and left I attempted to do a load of dishes. The dishwasher immediately started leaking and flooding the kitchen. I called Premier Logistics and immediately complained. At first they tried to schedule an appointment several days later but I demanded they come back that day. Several hours later the Premier Logistics showed back up and seemed a bit annoyed to be here again. Once they started taking things a part the one installer admitted they used the wrong size hose (this would be the hose they forced me to buy from them before they would start the installation). I then asked the installer if we should dry out the area under the dishwasher since it had just been flooded to which he responded “uh…you could…it’s not really a big deal”. So he changed the hose, put the dishwasher back in place and didn’t dry anything not even with a rag or towel. I made him stay well into a dishwashing cycle this time before I let him leave. I believe it was the next day I got a call either from Best Buy or Premier Logistics asking “how did we do?” at which point I unloaded about how I had been charged extra money for a 2nd install package, the attempted scam of the valves, the flooding of the kitchen, and the overall bad attitude. Not long after this call I got called by the installer multiple times (probably 5 calls). I don’t know if he was calling to apologize. I don’t know if he was calling because he was mad I gave him a bad review. I had nothing to say to him at that point. On top of all this, it turns out they did a bad job of physically installing the dishwasher. The door kept having trouble latching properly until I took out 2 screws that the installers had used to fasten the dishwasher to the counter. Now the door has no problem at all. This was my 2nd experience with Premier Logistics. They had installed an over the stove microwave (also from Best Buy) a year earlier and also sent an incompetent team out for that. During that install one of the installers cut himself and bled all over my kitchen. Premier Logistics are a bunch of shady unqualified clowns. Before you buy anything from Best Buy, check to see if Premier Logistics will be involved in any way (delivery, installation, etc.) and if so look somewhere else.

Dishwasher works well. The dishwasher operates quietly and efficiently.

My delivery got delayed a couple of times, but both times were for very understandable reasons. I was also informed right away, then prompted to reschedule both times. The guys who delivered my dishwasher were very kind and kept me informed on the fact that they were running a bit behind on the day of delivery. They promptly set up my dishwasher, and were informative and helpful! Thank you!

The installation process went very smooth. The installer was knowledgeable, friendly, and efficient hauling out our old dishwasher, installing the new one, and ensuring everything was working and to our liking. While the actual process went quickly, it was delayed by 4 weeks with a severe lack of communication from anyone at Best Buy.

The installers were wonderful! Vert professional!

So far so good with the new dishwasher. It has done a very good job cleaning and has been problem free. I like the three tiers but to be honest, I sometimes forget about the top shelf. Overall operates quietly and gets the job done efficiently.

The installer was good an fast. I recommend. Thankyou

Thank you team. Great job. Fast, beautiful and accurate. No leaks!

They did a flawless job with the install. They were quick as well.

Excellent installation! My water system is the new peaks not the normal water valve that the older builds have. Installer came and was done in less then 30 minutes installing my new fabulous dishwasher. Home Depot’s installers had no idea on how to install the first dishwasher purchased from them that was returned due to malfunction!

The delivery and installation of several appliances we bought from Pacific Sales got contracted out to Peerless Group. The guys were so nice and knowledgeable. They not only did a great installation, took great care to protect our flooring from damage, but gave us tips for use of the appliances. While one guy was getting parts, the other made some adjustments to cabinet doors that were off kilter, just above and beyond what they were sent over to do. They even gave us suggestions and options for a range hood we are thinking about replacing. They really seemed to take customer satisfaction very seriously and I would highly recommend the hassle free installation.

The install was done quickly and properly. Would use again.

We have been using it for a couple months and it is working perfectly. Very quiet. The Geek Squad person was very professional and efficient.

Nathan did a great job. Set up this dishwasher perfectly.