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Customer Ratings & Reviews

DJI - Mavic Air Fly More Combo Quadcopter with Remote Controller - Arctic White-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 559 reviews

97%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 15 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
control from phone
  • Rating: 5 out of 5 stars

    Best portable drone, with a great camera

    Posted
    jblazer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great drone. Portability is superb. Very easy to fly. The only issue that I've found is that the flimsy connection cable from the controller to the phone is weak and prone to stop working, which results in Aircraft Disconnect warnings that are unnerving. I've replaced that with a more robust cable (USB to USB-C) running instead from the USB port to the USB-C in the phone...and the issue has gone away. Otherwise, a great overall drone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Stable&Able to Get the Shot!

    Posted
    Drone2020
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Customer Service from DJI has been Very Good. Syncing with your phone or pad can be a problem.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Drone

    Posted
    Hoss
    • My Best Buy® Elite MemberElite Member

    DJI has a solid 5 star drone if you use the Apple iPhone apps. Be advised, the app designed for Android phone and tabs, even the 3rd party by Litchi, drops its rating to a 3 or less, depending on WHEN it crashes, or if it responds at all. I recommend the drone without reservation, just know Android support is spotty at best, giving you a $1500 paperweight when it stops working.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY - DJI is Bricking its Drones!

    Posted
    PT33
    • My Best Buy® MemberMember

    I just got off the phone with DJI and I couldn't believe what I was hearing. A few months ago, I ignored the other reviews on the Mavic Air where people has issues with the drone crashing, DJI not standing behind their product, and warranty issues not being honored, and I STILL bought the Mavic Air. Loved it for the first 2 months but then something odd happened. After the firmware update, when I was flying it on a regular flight path I have been doing for months, I experienced signal interference (I was only 1500 ft from it) on my phone. I immediately raised it higher in the air (I was already at 165', well above the tree line) to see if it would be a better signal. As I started running toward it, the video feed went out. I figured it was just hovering there where it last received signal, however when I arrived I found it in pieces on the ground. On the flight playback, it showed the drone at the spot it lost signal and it just went straight down. DJI said that when it loses signal, its supposed to hover, UNTIL the battery runs down, then Return To Home. It did none of these. SO I went out and bought a second to verify the drone couldn't have hit any obstacle that would have caused it to drop straight down. Sure enough it was all good for a flight path. No obstacles. However, I also upgraded the second drone to the new firmware, and sure enough, at the same point as the first drone, the second also gave me notification that there is signal interference. Fortunately I was able to recover it before it had a chance to crash. Before the firmware update, I regularly flew twice the distance and without so much as a hiccup. So, back to my conversation with DJI. They said that even though the drone didn't do what it was supposed to do, they wouldn't replace it. I asked why the range is so severely limited (and why they don't use radio frequency vs wifi even though they know its a better transmission but he wouldn't respond to that) and he said that if I calibrate the compass, it should give me better range. I haven't tried that, but just knowing that they know its an issue, not doing anything about it or alerting customers, and with the latest firmware, it essentially is making every drone out there vulnerable to crashing, and not letting people know that they can avoid losing their $1000 investment, is the most immoral and unethical standard of practice. Basically, they want you to spend another $1000 for a new drone, and another $1000, and another $1000, and another $1000 UNTIL you realize that they can't be trusted. This company wouldn't stand behind their product and admitted to me that they know its and issue and aren't telling people about it. One other issue I realized is that when the battery gets low, it enables a "Return To Home" function where its programmed to fly straight UP to an altitude to about 100 feet and fly back to a home spot. Note: there are no obstacle avoidance sensors on the top to protect the flight path up. And, there is not a manual override with the Joysticks to prevent this from happening. So I was flying back to the spot I was at and was only 10 yds away from it when this mode kicked in. Unfortunately, I was flying under a tree. As you might imagine my state of shock when it suddenly flew up into the branches of the tree, and I was powerless to control it manually with the joysticks. Honestly I would like to meet the "brains" who programmed that function - they probably go a raise from the company because of all the additional business it brought to DJI with people having to replace their broken drones. Needless to say, DJI, a Chinese company, DOES NOT care about their customers. THEY WANT YOUR MONEY. Do not trust them to make a quality product that is meant to last. As in my case with 2 drones, they both have been bricked to malfunction and DJI will blame you when it crashes. I will be returning both. DJI IS NOT A COMPANY I CAN TRUST ANYMORE!

    No, I would not recommend this to a friend

    • Brand response

      DJI Support

      Hi PT33. We're really sorry to hear of your accident and frustrating experience. I'd like to take this opportunity to clarify a few things for other users that may be reading this.


      1) We use WiFi because it has a bandwidth large enough to transmit HD video with low latency, necessary for the use of our drones.


      2) You can adjust the RTH manually to ensure it doesn't go higher than you'd like. You can even disable it. When RTH is triggered via low-battery, stick inputs will be able to adjust the height of the aircraft if you are within control range.


      3) Compass calibrations should be done by every pilot at some point in time and the compass has nothing to do with the range of the aircraft.


      4) If the aircraft is within 65ft of the home point it is programmed not to ascend by default and within 10ft it is programmed to simply land where it is.


      5) For most people, VLOS is around 500ft - 1000ft. It's very important to always have your aircraft in visual line of sight for safety reasons.


      6) Firmware updates are always designed only to improve the stability of the aircraft as well is improve user experiences and add new functions.


      7) DJI cares greatly for its customers and we ensure as much as possible that if the drone of DJI GO 4 App is responsible for an accident it is replaced with a new or equally functional aircraft. Safety is one of our top priorities and solving any issue that affects the safety of the aircraft is always our top priority, though it happens very rarely.


      If an accident occurs, it's important to work with our customer support staff and ensure flight logs are sent over for evaluation. DJISupport