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Customer Ratings & Reviews

DJI - Mavic Air Fly More Combo Quadcopter with Remote Controller - Arctic White-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 559 reviews

97%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 15 reviews

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Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 1 out of 5 stars

    DO NOT BUY - DJI is Bricking its Drones!

    Posted
    PT33
    • My Best Buy® MemberMember

    I just got off the phone with DJI and I couldn't believe what I was hearing. A few months ago, I ignored the other reviews on the Mavic Air where people has issues with the drone crashing, DJI not standing behind their product, and warranty issues not being honored, and I STILL bought the Mavic Air. Loved it for the first 2 months but then something odd happened. After the firmware update, when I was flying it on a regular flight path I have been doing for months, I experienced signal interference (I was only 1500 ft from it) on my phone. I immediately raised it higher in the air (I was already at 165', well above the tree line) to see if it would be a better signal. As I started running toward it, the video feed went out. I figured it was just hovering there where it last received signal, however when I arrived I found it in pieces on the ground. On the flight playback, it showed the drone at the spot it lost signal and it just went straight down. DJI said that when it loses signal, its supposed to hover, UNTIL the battery runs down, then Return To Home. It did none of these. SO I went out and bought a second to verify the drone couldn't have hit any obstacle that would have caused it to drop straight down. Sure enough it was all good for a flight path. No obstacles. However, I also upgraded the second drone to the new firmware, and sure enough, at the same point as the first drone, the second also gave me notification that there is signal interference. Fortunately I was able to recover it before it had a chance to crash. Before the firmware update, I regularly flew twice the distance and without so much as a hiccup. So, back to my conversation with DJI. They said that even though the drone didn't do what it was supposed to do, they wouldn't replace it. I asked why the range is so severely limited (and why they don't use radio frequency vs wifi even though they know its a better transmission but he wouldn't respond to that) and he said that if I calibrate the compass, it should give me better range. I haven't tried that, but just knowing that they know its an issue, not doing anything about it or alerting customers, and with the latest firmware, it essentially is making every drone out there vulnerable to crashing, and not letting people know that they can avoid losing their $1000 investment, is the most immoral and unethical standard of practice. Basically, they want you to spend another $1000 for a new drone, and another $1000, and another $1000, and another $1000 UNTIL you realize that they can't be trusted. This company would not stand behind their product and admitted to me that they know its and issue and aren't telling people about it. One other issue I realized is that when the battery gets low, it enables a "Return To Home" function where its programmed to fly straight UP to an altitude to about 100 feet and fly back to a home spot. Note: there are no obstacle avoidance sensors on the top to protect the flight path up. And, there is not a manual override with the Joysticks to prevent this from happening. So I was flying back to the spot I was at and was only 10 yds away from it when this mode kicked in. Unfortunately, I was flying under a tree. As you might imagine my state of shock when it suddenly flew up into the branches of the tree, and I was powerless to control it manually with the joysticks. Honestly I would like to meet the "brains" who programmed that function - they probably go a raise from the company because of all the additional business it brought to DJI with people having to replace their broken drones. Needless to say, DJI, a Chinese company, DOES NOT care about their customers. THEY WANT YOUR MONEY. Do not trust them to make a quality product that is meant to last. As in my case with 2 drones, they both have been bricked to malfunction and DJI will blame you when it crashes. I will be returning both. DJI IS NOT A COMPANY I CAN TRUST ANYMORE!

    No, I would not recommend this to a friend

    • Brand response

      DJI Support

      Hi PT33. We're really sorry to hear of your accident and frustrating experience. I'd like to take this opportunity to clarify a few things for other users that may be reading this.


      1) We use WiFi because it has a bandwidth large enough to transmit HD video with low latency, necessary for the use of our drones.


      2) You can adjust the RTH manually to ensure it doesn't go higher than you'd like. You can even disable it. When RTH is triggered via low-battery, stick inputs will be able to adjust the height of the aircraft if you are within control range.


      3) Compass calibrations should be done by every pilot at some point in time and the compass has nothing to do with the range of the aircraft.


      4) If the aircraft is within 65ft of the home point it is programmed not to ascend by default and within 10ft it is programmed to simply land where it is.


      5) For most people, VLOS is around 500ft - 1000ft. It's very important to always have your aircraft in visual line of sight for safety reasons.


      6) Firmware updates are always designed only to improve the stability of the aircraft as well is improve user experiences and add new functions.


      7) DJI cares greatly for its customers and we ensure as much as possible that if the drone of DJI GO 4 App is responsible for an accident it is replaced with a new or equally functional aircraft. Safety is one of our top priorities and solving any issue that affects the safety of the aircraft is always our top priority, though it happens very rarely.


      If an accident occurs, it's important to work with our customer support staff and ensure flight logs are sent over for evaluation. DJISupport

  • Rating: 1 out of 5 stars

    Firmware troubles

    Posted
    Buginout
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Always happy with my dji drones, but this one has me angry. Firmware problems lots of people on forums are reporting. I am not a novice I have three dji drones , and I fly a lot. However I got this Mavic air and did the firmware update. I went to hover from a concrete pad, the aircraft goes to hover , then it immediately pulled hard and fast to the left, right into a big oak tree. Damage was broken right rear arm. I did purchase protection, but why should this be on my dime ? I have never had a problem with phantom 4 pro but the Mavic s , they have issues in my opinion. Come on dji you are slacking.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I told it to return home, it went to see the world

    Posted
    ymisorad

    The drone is fun to fly but unfortunately the built in functions are not reliable. While filming along a coastal area I told the drone to return home when it began to become difficult to see. Instead of returning it zoomed up 1200 feet into the air and took a vector to a location I had not visited. I never saw it again. Before this I had never had problems with the return home function, I guess it wanted to wait until for right moment to make a break for it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    horrible connectivity

    Posted
    John

    after several flights where return to home was initiated after about 150 yards with no solutions from tech support despite trying everything they suggest I am taking this back, even some options described under the wifi software are unavailable. overall an awful experience. the dji spark worked far better. photo shows all unusable signals with no option for 5.8g under custom or auto

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Couldn't even get it off the ground

    Posted
    NoPicnic
    • My Best Buy® Elite MemberElite Member

    Bought this drone 2 days ago, won't sync with the remote it came with. Could just be luck of the draw but I spent about 6 hours trying to set it up and an hour with DJI customer service. When connected to my computer drone wasn't even recognized. For an $800 drone out of the box thats pretty bad. Returning this and getting a different brand

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This thing is loud!

    Posted
    GhostRider8276
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After my impulsive purchase DJI rolled out the mavic pro 2. After comparing this with both pros I soon realize this this was just a noise maker. The range is horrible and the battery life is just as bad. Spend a few more dollars and get the pro 2

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dissappointed

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this drone camera image was horrible and best buy charged me 15% to return the item??? I'm a platinum member with best buy spend thousands of dollars with them since 2006... well no more!

    No, I would not recommend this to a friend

    • Brand response

      DJI Support

      Hey Disappointed. Sorry for the late response and I hope you got your issue resolved, but if there was a defect with your product please contact either Best Buy or DJI support. Your image should be 4k and incredibly clear in your recording. Your live video feed is subject to interference if the environment is not optimal, but that quality doesn't affect your actual recorded video or photos. DJISupport