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Customer Ratings & Reviews

DJI - Mavic Air Quadcopter with Remote Controller - Onyx Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 256 reviews

95%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 15 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
set up
  • Rating: 5 out of 5 stars

    Good and easy to use

    Posted
    Chessie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hard to set up but then off I go, Fun to use, great pictures

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My first real drone!

    Posted
    Anthonyhnj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was my first dji drone that I purchased. I was definitely intimidated during the setup which was not that intuitive. Once all the kinks were worked out everything was great. Very easy to fly, great battery life, all in all it was an enjoyable experience.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DJI Service Awful

    Posted
    JohnnyBoyz
    • My Best Buy® MemberMember

    I had my Mavic Air five weeks before it stopped working. I had to send in my new drone to DJI for repair. Despite residing in Southern California, 67 miles from the DJI Cerritos CA. repair facility, I had to send the drone 1380 miles to Grapevine TX. I was told DJI does not stock the 30 parts required to repair the Mavic Air in California. It took UPS Ground over a week to get the drone to Texas. DJI repair informed me the fan had stopped working. DJI replaced the fan and sent me a bill for $140. The bill was for two hours labor ($65/hr. @@@@@@@ and fan ($10). I had watched YouTube Videos in which the drone was disassembled in 15 minutes. So for ? hour actual labor DJI charges a minimum of 2 hours labor plus parts. I was not required to pay the bill as the drone was covered under warranty. I asked DJI to also replace the control board as it had been overheated several times when the fan failed. At $208 the Control Board is most expensive component in the drone. DJI refused and instead sent me a refurbished drone. I asked DJI to repair and return my drone. DJI refused to return my property. I was told by DJI support chat that, "serial number 0K12FCC00D0002 is good as new and working perfectly". DJI refused to provide any history on the refurbished drone I was to receive. When the "good as new" drone arrived two weeks later it was defective. The gimbal would not go above horizontal and the battery was difficult to install. I called DJI and asked if they would immediately send a replacement drone. I even offered to give my credit card information. They refused. Today I sent the refurbished drone back to DJI. This means another two weeks without a drone. DJI refused offer an additional one month extension on my one year warranty for the time I will be without a drone. No wonder DJI will give you your money back if you refuse to accept their terms and conditions.

    No, I would not recommend this to a friend